123inkcartridges.ca

3.5 / 5

123inkcartridges.ca

3.5 Average
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3.5 / 5

Trust Score

3.6

Reviews

1

Social

5

Featured

4.5

Technical

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Reviews Analysis

15

reviews

vs

0

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0%

NON VALIDATED REVIEWS

Based on 107 reviews

Smart.Reviews

3.5

15 reviews

Sitejabber

2.66

76 reviews

Trustpilot

1.8

16 reviews

123inkcartridges.ca Review

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Last update: Tue, Jan 25, 2022 12:45 AM

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123inkcartridges.ca Reviews & Complaints (15)

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delivery 5 /5

price 4.3 /5

quality 5 /5

customer service 3.7 /5

on-time

I purchased 3 ink cartridges for my HP printer. Cartridges didn't work. They recommended I clean the tips which I did. No success. I requested to return all 3 cartridges as they said and was refunded for only 2 of the cartridges. Just a frustrating experience.
3

1 year ago

review by Louise

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

By chance I have been having business and work relationship with 123inkcartridges together for many years, their products are great in term of quality, the shipping speed is extremely fast and reliable.

One of the key perspective why I work with them is the low cost, their cost is perhaps the cheapest you can found at this quality, of course you can always get the cheaper one but that usually coming with horrible quality, anyways I am very happy with their Moustache brand toner!
5

1 year ago

review by Tom

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have purchased ink cartridges from 123InkCartridges since 2007, originally for an old HP office printer, then a smaller HP printer, and since 2012 a Brother MFC-J835DW (with disc printing capabilities) which I purchased from 123. I have never had a single problem with the printer, ink cartridges, 2 Logitech USB mice, many various HDMI and video cables, connectors, Philips DVD-Rs, and accessories. Shipping has always been very quick (the Brother printer was delivered in 2 days by courier) the other items normally arrive in about 3 to 4 days and are delivered right to the door because 123InkCartridges specifies "Do Not Safe Drop" on all their shipping labels. According to Canada Post regulations, this means the item must not be left in a community mailbox or similar "mail drop" and must be hand delivered to the addressee's door, (I was informed of this by the local Canada Post office for this area). The ONLY time there has been a problem in 8 years was when Canada Post left an ink order in the community mail box in sub-zero weather. I reported it to 123 and within 5 days I had a complete package of replacement cartridges (this time delivered to my door). They didn't even wait for the damaged ink cartridges to be returned, but instead took my word for it and sent the replacements. They provided a return mailing label for the damaged cartridges which I then returned the day the new ones were delivered. All-in-all I am very pleased with the products I've purchased and with their service.
5

1 year ago

review by Craig

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This company (123Ink, Shoppers+ and the two other sub companies) is run by a bare-bones staff that mostly only speak French and broken English. Their customer service is garbage and half the time won't even pick up the phone if you call their support number. It is also not a 24hr company as stated on their website, if you call after 5pm EST they will answer the phone but won’t be able to do anything until 9am the next day.

I ordered a printer and some ink for the printer from them which, when it came was defective right out of the box so I was issued Canada Post return shipping labels which it turns out were both the same label. I called them again and was issued the correct set of labels. Shipped the product back to them and waited a week which is how long they told me it would take to get a refund. What I received no refund I called them and they told me they just received the products back the day before I called, when I know from Canada Post tracking they had received both products a week before that. I was then told it would be another week and that “I’m not saying you’re wrong but we did just receive them…” I told them that they created the labels and that you can track them on the Canada Post website if they’d like to verify my claim of when they’d been delivered. She said it didn’t matter and I would receive my refund in another week “but probably sooner”.

Later that afternoon I magically received a refund but only for the printer, not for the ink that I had bought for the printer. When I called them at 4:55pm EST and spoke with a Samantha, she first claimed that they had only received the printer so we again went over the Canada Post tracking and she then confirmed that she could track that both the printer and the ink had been delivered to them, but that their warehouse only received the printer, not the ink. She couldn’t do anything about this because “the warehouse only works 9-5” and said that I should call back the next day. Called back the next day (this is the 5th call at this point) and was told the exact same thing as Samantha had said and that they would be in touch later in the day or the next week because they see that they’ve received the returned package but couldn’t find it so she suggested that she would talk to her manager to push the refund without finding the package because the tracking shows they had it. I was told they would call me the next day but didn’t receive a call. Having not heard back from them a week later I called again (6th call) and was told quite curtly that “there’s more than just your package being returned, the warehouse is at a different location, the manager is at another location and we (customer service) are at another completely separate location so it is impossible for me to check if you package has arrived.” This is now over two weeks after they have received the returned package and again I was told the same song and dance, that I couldn’t speak to a manager, that the tracking showed the package to be returned and yet the warehouse can’t find it and they’ll get back to me. At this point it’s not even about the money, it’s the principle of being treated like crap by a crap company.

I penned an email 2 days later when I didn’t receive my promised call from them and laid out the previous 6 phone calls and said that if I didn’t hear back from the that day I was going to lodge a complaint with the BBB and voila my refund for the ink magically appeared an hour later with an apology. Honestly, it shouldn’t take threatening a business that you’re going to contact the BBB to get them to pay attention to you. I would stay away from them at all costs.
3

1 year ago

review by Dylan

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My first order with 123inkcartridges for toner cartridges was very satisfactory, Moustache brand. For my second order they sent me an unbranded product that lasted just a few weeks rather than than the several months that is normal with my printer. I am retired and there is very little variance in the amount of printing that I do throughout the year, so there is no question that the problem was with the cartridges (not just one, but two of them).

I e-mailed 123inkcartridges on March 4, 2016 with details of the problem and received a standard reply the same day. I replied immediately asking for a specific response to my concern. This e-mail was ignored. After returning from vacation, on April 7th I sent another e-mail saying that I was still patiently awaiting a reply to my March 4th e-mail and would not be placing another order until the issue was resolved. This e-mail was also ignored.

I telephoned April 12th to try and resolve the letter and was basically stone-walled. Firstly I was told that they have changed their system and therefore had no record of my e-mails. Think about that for a second. Then I was asked to explain the matter all over again, but continually interrupted and challenged. I asked to speak with a manager, but was told that nobody was available. I said that I would forward all the e-mails and asked that a manager would read these and call me back. Of course I never did hear from them again.

Don’t be sucked in by the cheap prices as I was. It will cost you much more in time and frustration trying to deal with these people. I just wish I had read the reviews before dealing with them.
3

1 year ago

review by Bob Scott

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I order 4 packs of toners from them and it arrived within just two days, the service is nice, used to call them twice for requesting orders and they answered me very nicely, the quality for the ink and toner cartridges are as nice as the OEM one, they do sell OEM cartridges too but I prefer remanufactured one since it is much cheaper, I am willing to buy something from them again, highly recommended to everyone!
5

1 year ago

review by primesanctus

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I've been buying ink from them for about 4 years with no complaints. I had an expired Groupon and they gave me credit for it's face value (not Groupon value) without hassle. Online chat was helpful and items are shipped quickly. The aftermarket ink for my Canon Pixma MP620 has worked well and is much cheaper than OEM. I have noticed that their selection of ink cartridges without chips has been small and not replenished so I cannot use my OEM chips with these cheaper cartridges. I will definitely buy from them again.
5

1 year ago

review by BradJK

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would rate them as a zero if I could. I ordered three Measy RC11 android air remotes, which were listed as IN STOCK. It took them over a week to ship because as their CSR told me, they were OUT OF STOCK and were waiting for more to reach their China warehouse. After I complained to their customer support, they added a note to the product listing which indicates the order will be shipping from China. SHADY!!!

I ordered from a Canadian site because I was expecting my order before Christmas. Turns out my order is coming from China, and I would have been better off ordering from a Chinese retailer. Ordered November 30th, and the ETA is January 3rd. I've had faster turnarounds from Chinese retailers. I'm disappointed that a Canadian retailer is worse. I'm even more disappointed that they didn't offer anything to do resolve the issue. No reimbursement, no escalation, nothing. Just a great big F U, and thanks for your money.

AVOID AT ALL COST!!!
3

1 year ago

review by Kdalal K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I use hp old printer and i ordered ink from 123inkcartridges.ca. It worked and price was reasonable. I will recommend to my friends.
5

1 year ago

review by Vansky12 O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

March 29 2011- Problem finally solved. No issues anymore.
3

1 year ago

review by Luca38 I.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have used 123inkcartridges for many years for Canon refills. Just yesterday I received my order and one of their staff make a mistake and put in refills for another printer. I went through their Chat line on their website and explained my problem. They were very professional and sent out the correct item immediately - which I just received today. It has been just 24 hours! :)812355
5

1 year ago

review by Kent185 B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I just received my package within one day. Super fast delivery.
5

1 year ago

review by Maxiu D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Used this company (Canadian Website) on two occasions, both good experiences. The first was to buy printer ink (generic versions). Price was good and delivery within one week. Email updates of delivery status via Canada Post expedited was excellent. Second purchase was two Sony E-readers. Prices were lower than competitors. Email from customer service said they were out of stock but would ship in three days. Rescheduled delivery followed as promised. Would recommend this company for good prices and customer service. Dollar amount gave free delivery on both purchases.
5

1 year ago

review by Montypython D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I entered the printer number in their web site. It gave me a list of cartridges to order. I ordered one from the list and it wad the wrong one with the right manufacturer code. VERY shady and their customer service is horrible!!!!
3

1 year ago

review by Handlebarharris F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
3

by Smart.Reviews

123inkcartridges.ca Review

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