3.4 / 5
Trust Score
3.2
Reviews
1
Social
5
Featured
4.5
Technical
Is 123inkcartridges.ca legit?
- Many trusted websites are linking to this site
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- This website has existed for more than 3 years
- We found several negative reviews about this site
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Reviews Analysis
15
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 19 authority websites mentions and 0 mentions in other websites
Based on 107 reviews
Smart.Reviews
3.4
15 reviews
Sitejabber
2.66
76 reviews
Trustpilot
1.8
16 reviews
123inkcartridges.ca Review
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Last update: Wed, Mar 9, 2022 1:38 AM
One of the key perspective why I work with them is the low cost, their cost is perhaps the cheapest you can found at this quality, of course you can always get the cheaper one but that usually coming with horrible quality, anyways I am very happy with their Moustache brand toner!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I ordered a printer and some ink for the printer from them which, when it came was defective right out of the box so I was issued Canada Post return shipping labels which it turns out were both the same label. I called them again and was issued the correct set of labels. Shipped the product back to them and waited a week which is how long they told me it would take to get a refund. What I received no refund I called them and they told me they just received the products back the day before I called, when I know from Canada Post tracking they had received both products a week before that. I was then told it would be another week and that “I’m not saying you’re wrong but we did just receive them…” I told them that they created the labels and that you can track them on the Canada Post website if they’d like to verify my claim of when they’d been delivered. She said it didn’t matter and I would receive my refund in another week “but probably sooner”.
Later that afternoon I magically received a refund but only for the printer, not for the ink that I had bought for the printer. When I called them at 4:55pm EST and spoke with a Samantha, she first claimed that they had only received the printer so we again went over the Canada Post tracking and she then confirmed that she could track that both the printer and the ink had been delivered to them, but that their warehouse only received the printer, not the ink. She couldn’t do anything about this because “the warehouse only works 9-5” and said that I should call back the next day. Called back the next day (this is the 5th call at this point) and was told the exact same thing as Samantha had said and that they would be in touch later in the day or the next week because they see that they’ve received the returned package but couldn’t find it so she suggested that she would talk to her manager to push the refund without finding the package because the tracking shows they had it. I was told they would call me the next day but didn’t receive a call. Having not heard back from them a week later I called again (6th call) and was told quite curtly that “there’s more than just your package being returned, the warehouse is at a different location, the manager is at another location and we (customer service) are at another completely separate location so it is impossible for me to check if you package has arrived.” This is now over two weeks after they have received the returned package and again I was told the same song and dance, that I couldn’t speak to a manager, that the tracking showed the package to be returned and yet the warehouse can’t find it and they’ll get back to me. At this point it’s not even about the money, it’s the principle of being treated like crap by a crap company.
I penned an email 2 days later when I didn’t receive my promised call from them and laid out the previous 6 phone calls and said that if I didn’t hear back from the that day I was going to lodge a complaint with the BBB and voila my refund for the ink magically appeared an hour later with an apology. Honestly, it shouldn’t take threatening a business that you’re going to contact the BBB to get them to pay attention to you. I would stay away from them at all costs.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I e-mailed 123inkcartridges on March 4, 2016 with details of the problem and received a standard reply the same day. I replied immediately asking for a specific response to my concern. This e-mail was ignored. After returning from vacation, on April 7th I sent another e-mail saying that I was still patiently awaiting a reply to my March 4th e-mail and would not be placing another order until the issue was resolved. This e-mail was also ignored.
I telephoned April 12th to try and resolve the letter and was basically stone-walled. Firstly I was told that they have changed their system and therefore had no record of my e-mails. Think about that for a second. Then I was asked to explain the matter all over again, but continually interrupted and challenged. I asked to speak with a manager, but was told that nobody was available. I said that I would forward all the e-mails and asked that a manager would read these and call me back. Of course I never did hear from them again.
Don’t be sucked in by the cheap prices as I was. It will cost you much more in time and frustration trying to deal with these people. I just wish I had read the reviews before dealing with them.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I ordered from a Canadian site because I was expecting my order before Christmas. Turns out my order is coming from China, and I would have been better off ordering from a Chinese retailer. Ordered November 30th, and the ETA is January 3rd. I've had faster turnarounds from Chinese retailers. I'm disappointed that a Canadian retailer is worse. I'm even more disappointed that they didn't offer anything to do resolve the issue. No reimbursement, no escalation, nothing. Just a great big F U, and thanks for your money.
AVOID AT ALL COST!!!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 19 authority websites mentions and 0 mentions in other websites
123inkcartridges.ca Review
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3 years ago
review by Louise
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)