3.7 / 5
Trust Score
3.7
Reviews
1
Social
5
Featured
5
Technical
Is 247londonlocksmith.co.uk legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The EV SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found but audience is small
- Instagram account found but audience is small
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
10
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Based on 108 reviews
Smart.Reviews
3.7
10 reviews
Mamma
5
44 reviews
Trustpilot
4.7
54 reviews
247londonlocksmith.co.uk Review
At 247 London Locksmith we pride ourself of always providing the best service around london So if you ask yourself 039is there a locksmith near me039 call us
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Last update: Wed, Mar 9, 2022 2:19 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The company claims in their response to this review that "We were very nice and polite, and we certainly weren’t disrespectful!" with regard to their first message to me (which they got upset I didn't read or respond to *overnight*), but if you check the imgur link of the message they sent me it becomes clear that in fact they were yelling at me right off the bat, using exclamation points and writing in all caps rather than a more civil response such as the example I provided in my initial amended review below. Furthermore, I've made it explicitly clear I never used the service, so I don't know why they feel it necessary to exclaim that I was never their customer — I never claimed to be once my initial error became clear.
Not only that, they have just admitted to false advertising as the website clearly states "24/7, ANY DAY ANY TIME!", yet apparently expecting at least a voicemail system is unreasonable. Dropped to one star for false advertising.
I'll leave it to everyone to judge for themselves the level of customer service this company appears to be capable of. I think their clearly hasty reply below speaks for itself.
ORIGINAL REVIEW:
I accidentally reviewed this company's page in error after a bad experience with a locksmith service with a similar name. However I feel the need to publish this review as 24/7 Locksmith London's poor customer service skills came to light in their handling of the situation.
The company responded to my Google review with a long, overly detailed and completely fabricated story. Moreover, they addressed me very rudely on Facebook (where I also left a bad review in error; the company I meant to review has a very similar name, logo and colour scheme). They addressed me as "HEY LADY" in their response to my post on their page when my name is right there.
It would be very easy to write something like "Hi Paulina, while we appreciate your frustration at this matter, we believe you may have been mistaken in your review. Please see [website] and check the phone number; we are not the same company. We kindly ask that you remove your review as it appears it was directed at a separate company. Kind regards, Mgmt". See how hard that was (not)? Addressing me as "HEY LADY" is NOT how to handle customer complaints, regardless of whether they are yours or not.
Furthermore, I called the number for this company many times last night in an attempt to get someone on the phone and my calls were not answered, no ability to leave a voicemail, even though this is supposedly a 24/7 service. Had they answered my calls and/or addressed me courteously on social media platforms, my mistake would have quickly become apparent, I would have taken my erroneous review down straight away, and I wouldn't be leaving this mediocre one now.
While I didn't receive an actual service from 24/7 London Locksmith, I'm giving three stars because this company has proved that their customer service is atrocious and I certainly wouldn't consider using their services in the future.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
247londonlocksmith.co.uk Review
At 247 London Locksmith we pride ourself of always providing the best service around london So if you ask yourself 039is there a locksmith near me039 call us
247londonlocksmith.co.uk Customer Service Contacts
No contact details for this company.
Share the company's rating
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Different story once locksmith turned up. He didn't have the lock and his price went up.
In the end we agreed a different price. He wasn't that happy. Before we agreed and didn't think he could it be asked for a call out charge. Obviously I refused......pay for their mistakes not on your nellie. Any way very unprofessional and should arrange things with the phone operator so misunderstandings like this don't happen again.
I wouldn't recommend.
3 years ago
review by Luckyboy0800
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)