3D Printers UK Ultimaker 3D Printers and Accessories

4.3 / 5

3D Printers UK Ultimaker 3D Printers and Accessories

4.3 Great
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4.3 / 5

Trust Score

4.5

Reviews

3

Social

5

Featured

4.5

Technical

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Reviews Analysis

15

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0

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0%

NON VALIDATED REVIEWS

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Based on 174 reviews

Smart.Reviews

4.3

15 reviews

Trustpilot

4.8

159 reviews

3dgbire.com Review

3DGBIRE Ltd are experts in everything 3D printing Talk to one of our knowledgeable team for advice on what suits your 3D printing needs We have award winning 3D Printers for sale and free next day delivery 3DGBIRE is the Official Ultimaker aftersales Support Provider for the UK

3dgbire.com Customer Service Contacts

No contact details for this company.

Last update: Tue, Sep 7, 2021 4:44 AM

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3dgbire.com Reviews & Complaints (15)

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delivery 5 /5

price

quality

customer service 5 /5

on-time

I bought a Raise Pro 2 from 3DGBIRE, which has been brilliant but unfortunately prints started to fail as a result of a temperature fluctuation. As it was still covered by the warranty I spoke to Dave in the support team of 3DGBIRE and he took care of everything. The printer was collected the next day and they had fixed it and ready to return it within 5 working days. The support team even arranged 48hr test prints to thoroughly prove the fix. I experienced straight forward, honest and prompt after sales support.
5

3 years ago

review by Martin

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My Ultimaker "bricked" and would do nothing... phoned the guys at 3DGBIRE... sent them the printer which they very promptly fixed and sent back. In this case, with no charge. Brilliant! I didn't even buy it from them but they represent Ultimaker interests in the UK and, frankly, Ultimaker should be very grateful!
Nick. Designer at G7th The Capo Company.
5

3 years ago

review by Nick Campling

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Amazing sales and support, I have been in contact with Alex in support and he has been outstanding, not only can he diagnose issues quickly but he is also willing to share his experience and enthusiasm for the latest technologies enabling me to make informed purchasing decisions. Truly a great company to deal with.
5

3 years ago

review by Matt

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have just received a trial 3D printer and the whole process has been excellent so far.
I have received a great customer service from Shaun, he is knowledgeable and helpful.
5

3 years ago

review by Studio

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Took my 2go ultimaker on a Friday afternoon for the team to have a look at. Been having a few to many failed prints. The team looked over it, over 30 minutes, replaced a few simple parts and it is now printing like a brand new printer. Incredible service, could not do enough for me and also got a free tour with the engineer of their showroom. Which is incredible, the machines they have in are worth a trip. Thank you 3dgbire.
5

3 years ago

review by Mr P Hans

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

1st class service, the order placement to delivery was very well communicated, delivery time given within a 1 hour window. Out of the box and printing in a every short timescale, very minimal setup required.
5

3 years ago

review by Gordon Hendry

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I purchased 4 Ultimaker 2+ machines for my workshop from 3DGBIRE with +2 year extended warranty. I have always found the staff responsive and helpful and their delivery times are great. I would highly recommend and would definitely use them again when the time comes to upgrade my 3D printers.
5

3 years ago

review by Eva S

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

3DGBIRE have been brilliant in the past and my last visit was no exception. Our printer was fixed within the time I was there and I was walked through every step they made.

Whilst there, I was given a tour of the new facility and had their consortium of amazing 3D prints shown to me; this turned my trip into a tour of the museum of curiosities and definitely propelled my interest into the art of 3D printing into overdrive.

I will always be keeping in contact with 3DGBIRE for all my printing queries, knowledge, technical support and future purchasing expertise.

Everyone should take a visit to see their new facility to become accustomed to the teams friendly nature and unparalleled skill!!
5

3 years ago

review by Gareth hunt

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have used 3DGBIRE both personally and professionally over the last 5 years, having bought printers and accessories from them as a member of University staff and for my own use. I have found their service to be swift and personal, with emails and phone calls answered promptly and in detail. Issues are always handled by one member of staff per enquiry, so I don't feel like I'm talking to an invisible 'customer service advisor', which means I know where to go the next time I am looking for a new piece of kit or some upgrades (Shaun!). This is also super helpful when working to a deadline, they have dug me out of a few holes with their exceptional support. Will certainly continue using 3DGBIRE in the future.
5

3 years ago

review by erin dickson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Excellent service from Dave and his colleagues. Our S5 had some issues and these were resolved very quickly by the team at 3DGBIRE.
Would recommend their services for printer repairs -- 5 stars!!!
DJCAD
5

3 years ago

review by r j

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I'd never heard of this company being new to 3D printing but they are the UK distributor for Ultimaker products which reassured me as '3DGBIRE' sounded like one of those strange transaction codes that raises an eyebrow when it appears on your bank statement. But no such fears, they have proved themselves a genuine and trustworthy company in my first and subsequent dealings with them. I didn't feel the sales agent I spoke to on the phone had a particularly profound knowledge of the product being sold but the tech support people certainly do and the web-shop is smooth and efficient. Products delivered promptly and well packaged etc. I have continued to use them for consumables etc since my initial purchase and will continue to do so.
5

3 years ago

review by Heolstor

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Very professional and excellent service, I've now been dealing with 3DGBIRE since early 2018 and they have never let me down.

One example we have a few issues with one printer and within days it was all fixed ready to go which meant limited any down time and was offered a loan printer while ours was being fixed.

Shaun and the team are an asset to company and are great to work with.
5

3 years ago

review by Russell Beecroft

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We looked at various printer options and took advice from 3DGBIRE. Their help and patience to get it right for us was simply fantastic. The team there are superb would definitely buy from them again!!

Thanks, Paul
UM
5

3 years ago

review by Paul Horrox

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Bought an Ultimaker 3 and can see why it's been voted one of the best 3D printer in 2019. However, the unexpected bonus has been 3DGBIRE. An exceptional team of people - Knowledgeable, helpful and kind. I'm new to 3D printing technology, so it's reassuring to know that I have 3DGBIRE to help me on this journey. I've purchased more than just a 3D printer.

Thank you for your support,
Kamal
5

3 years ago

review by FK

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
4

by Smart.Reviews

3dgbire.com Review

3DGBIRE Ltd are experts in everything 3D printing Talk to one of our knowledgeable team for advice on what suits your 3D printing needs We have award winning 3D Printers for sale and free next day delivery 3DGBIRE is the Official Ultimaker aftersales Support Provider for the UK

3dgbire.com Customer Service Contacts

No contact details for this company.

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