Accor Plus

3.7 / 5

Accor Plus

accorplus.com
28 Reviews
3.7 Average
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3.7 / 5

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2

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5

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5

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4.5

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Accorplus.com Review

One card gives you access to benefits across 20 countries 1000 hotels and 1400 restaurants in Asia Pacific

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Last update: Sun, Mar 13, 2022 10:40 PM

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Accorplus.com Reviews & Complaints (28)

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delivery

price 3 /5

quality

customer service 3 /5

on-time

1) Received refund within a day of request.
2) Received phone call from someone in authority and was given a complimentary year's subscription.
A good commercial acknowledgement.
Credit has to be given where credit is due,
2

3 years ago

review by abc pqrs

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was convinced on the phone to sign up to AccorPlus even though I already have and use the Intercontinental Ambassador (which is amazing by the way). I was, like the Intercon program enticed by the free room night. I paid $369 which was debited from my AMEX in 30 seconds flat and they access to the website was enabled immediately. The hotel restaurant discounts didn't interest me as it don't eat in the hotel restaurants.

What I wasn't aware of that it's only on a standard room and not on the room type you necessarily book like a suite (without paying additional). This might suit some travellers but not how I travel. The value was not there. Luckily I had my 10 day cooling off period. So I rang up member services to cancel only to be told they need to send this back to the sales department and I will be called.

So I was called and tried to be re-sold the membership. I just wanted to cancel. But I was sold to and sold to, put on hold to speak to the manager etc etc. I finally put my foot down and said please cancel the membership. I was then told I had to return the card (which I hadn't received yet) and was told it would take 2-3 weeks to get the card initially. They took my money, enabled my access in about 2 hours but they wouldn't refund me until I waited to get my card and then returned it and waited for that the then cancellation to happen all the while holding onto my money. Why not just disable the account online, cancel and card and then refund the money.

Poor customer service. AVOID. Go to Intercontinental Ambassador program so much more value.
2

3 years ago

review by Karl F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

A word of warning to anyone who gets a call from a salesperson from Accor Plus program the claims they make are well above what you can get, total waste of the $359.00 joining fee ,google the reviews on this program Before purchasing a membership.I have contacted Accor they not interested in resolving the matter, but tried to sell me another membership they are unbelievable
Stephen (Brisbane)
2

3 years ago

review by Stephen Finkel

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had 2 free nights in my Membership Tried to make a booking to use my 1 free night through the Accor Hotels App but of no use as my 2 free nights r not displayed in my account tried to call the customer care but no response after a very long hold.
It is truly ridiculus as how do i get my booking done.
Truly A Very Poor Service on Accor part
2

3 years ago

review by Rajesh Sanghvi

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

When selecting promotions on AccorHotel app, Novotel Canberra king room "daily" bed & breakfast offer x3 rewards points special members rate, I check prices only to find out the second stay breakfast cost is $22.50 AUD, breakfast should be inclusive for every stay, this is very disappointing, misleading & should cease immediately.

Also another promotion, $1.00 breakfast special on offer for a limited time received via email stay at same Novotel Canberra during same period, was told by staff on members line: 1300 36 36 37, can't earn x3 rewards points.
This isn't a good promotion and seems like double standards as costs of accommodation similar.
1

3 years ago

review by RICHARD From Sydney Australia.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Been with Accor for years now. Not worth the money at all. You get a discount in crazy over priced food.. which still makes it expensive for what it is. Hard to get a room when you want it.

Save your money instead and look for good deals on other websites like hotels.com is what I do now. Plus they have a loyalty program that actually works as well. And if you wanted to stay at any of the Accor properties, well it’s probably cheaper than what Accor advantage card would do for you anyway!
2

3 years ago

review by ANDREW

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was asked to join Accor Plus while at the Soffitel Hotel Bali.
I was told it would allow me lots of benefits at 5000 hotels world wide.
I returned to Australia and tried to use my Temp Card Number to book another trip and nothing worked.
I called Accor Plus several times and was told I had to call Bali and that Australia did not accept this membership.
I have called several times and have had no success I am very disappointed would not recommend them to my worst enemy.
I have since booked for LA and there was a Soffitel Hotel right near where I was going for 3 weeks and I elected to not go there because of this experience.
I hate to be cheated and that's exactly how I feel.
2

3 years ago

review by Frank M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I with Accor for 2 years and I have limitations in using the vouchers which we not were told some of hotels will under renovation when we sign up and it makes me feel frustrating. I will not support Accor plus in future.
1

3 years ago

review by Syndy Tay

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We wanted to book 3 days in Perth. After 2 hours trying to speak to someone in Australia to get information about the height of a parking area, I was told by yet another overseas call centre to ring a certain number. After 20 minutes I was finally at the top of the waiting line. I then waited another 20 minutes and finally hung up. We can not book without the local knowledge so that changed our holiday plans. We can not book with Accor Plus and will not be renewing the card. It does not meet our needs.
2

3 years ago

review by Jon Z.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been a Accor plus member for many years now and have recommended it to my family and friends. The rewards far outweigh the cost especially if you become a platinum member. Easy to get points for free nights or discount off your hotel bill with very good promotions. Booked my free night with ease.
4

3 years ago

review by Natashn2 A.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I have tried to book the free night four times this year...the free rooms are booked. This time I already had a 5 day booking, I asked for one of those nights to be free. No...i didnt have a “free room”. I sugggested they upgrade (as my card is supposed to offer) my current room to a non-free room so I can finally get my free room. Nope.
Its more trouble than isworth.Too much frustration associated with this There are much better deals that dont mess us around and waste our time
1

3 years ago

review by Jan Mazar

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Beware of the sales team from Wollongong
They call constantly with new offers then agree on a rate but when you are billed the rate is higher
With only your word against the caller it’s difficult to prove
So many hotels in the chain do not allow use of your free night even though staff confirm these hotels do just to get you to join
Dining benefits are good but again not available at all hotels
Overall unless you travel a lot it’s not good value
2

3 years ago

review by Bella Kita

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been a silver member for about 4 years. I always use my free night and my points and always get a free upgrade. Infarction I have recently stayed at the Sofitel Damansara Kuala Lumper and the Sofitel So in Bangkok and I was upgraded both times to an executive suite. The staff could not have been more accomodating and the service and rooms spectacular.

I do have an issue with the pushy sales staff thought. Each year a lady called Kerry contacts me numerous times when my membership becomes due. Every time I explain to her I will renew my card in my own time. I don't want her to call me. Today I have had 2 calls from her ,one I missed and the second I hung up on as soon as she introduced herself. She called me a couple of weeks ago and a coupl of weeks before that again. I'm not sure how much clearer I can make to her that I do not want to be called. In fact I have been quite rude during some of the calls and still they keep coming. I have today put in a complaint about this lady to Sydney where they say they will contact her manager.

This is a great program if you use it properly and I do that. I will renew again but when I am ready and online.
4

3 years ago

review by Sue Clark

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Horrible customer service took me 6 weeks of calling to get a refund , they still haven’t refunded me , after they scammed me telling me I could use the free night on any hotel any weekend rather then waiting one year to use it.
1

3 years ago

review by Rachel Kember

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Having been an Accor Plus member for 10 years- I have calculated that I have saved close to $20,000 over the years. However- you do need to spend a fair amount of time in their hotels for it to be truly value for money. I never have issues with the Free Night redemption, and have always received all benefits of the program. There are terms and conditions, which providing you meet, you will have no issues with the program.

Yes, as other reviewers have brought up, you will occasionally receive a telemarketing call however I have found them not to be too bad.

Overall, the program is excellent value for me and I do save money!
5

3 years ago

review by Andrew G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

DONT TRUST THE SALES PEOPLE
You will not get anything like you are promised, I you want Sydney CBD you will get the cheapest and never for a night you want or location.
For trying to book the Quay area for over 6 months we were offered Manly, Wollongong and the airport.
Nor worth the money of the time spent on the computer.
1

3 years ago

review by Norm Fryer

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Stayed at Marriott Hobart, a supposed 4 star. Absolutely filthy. Curtains soiled/stained in a number of places, bathroom moldy. Appalling for an Accir Plus membership. No on site parking. Stayed 1 night due to exhaustion. Cancelled rest of booking to transfer to a non- Accir hotel. Paid top dollar for substandard.
1

3 years ago

review by Katie Clayton-Vincent

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have just been ripped of over $50 by Accorhotels group.

When making a booking on line i picked the hotel hit book hotel and was directed to the accor central bookings. I made the booking and paid for it.
As i had not been to Novotel Swan Valley Vines Resort i googled the hotel and was on the site looking at the golf coarse, restaurants and so on. When i came across special deals. Accor charged me $252 for 1 night with breakfast. On the specials page it was $199 for 1 night with breakfast.
So i contacted accor central bookings and was told their is nothing they could do about it. I should have rang them before paying, all well and good if i had have seen this before booking.
The manager i spoke with also informed me this was the best deal at the time.
Obviously not.
This is in no way a reflection on the Novotel Swan Valley Vines Resort when speaking with Stacie from reservation she was a pleasure to deal with.
2

3 years ago

review by Mark N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Signed up for 1 year to find in that whole year I didn't even go to any Accor accommodation because none were ever available when I needed to go plus they were over priced. The whole year I ended up using every other hotel and the only reason they got in touch with me is because I stayed at the Sofitel once and it was lovely I enjoyed myself but wishing I didn't because I could've saved myself 380 bucks to not throw it away. A year later my sister in Law contacted me about a strange phone call from them asking if they have my contact number so I can claim a free hotel stay worth $500. First of all, how on Earth did they get her contact details? Secondly, they already have my contact details?

Save your money and don't bother signing up. Do not fall for the Pitch. The Irish lady was very convincing.
2

3 years ago

review by Ornery Unicorn

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Costs a lot of money (around $350) and only useful to those who can plan at least 9-12 months ahead of schedule, so not good for everyday families (my mother-in-law loves it but she's a retiree and constantly planning overseas trips well in advance) I can not use my benefit plus stay unless I want to stay at the Ibis or in Western Sydney, and while I'm sure they are lovely hotels, I didn't join a premier hotel membership club to stay in those hotels! Don't waste your money. Use the last minute hotel booking sites instead.
2

3 years ago

review by Nbel12 P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites

Accorplus.com Review

One card gives you access to benefits across 20 countries 1000 hotels and 1400 restaurants in Asia Pacific

Accorplus.com Customer Service Contacts

No contact details for this company.

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