3.6 / 5
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3.5
Reviews
2.5
Social
5
Featured
3.5
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18
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Based on 18 reviews
Smart.Reviews
3.6
18 reviews
Addbuild.com.au Review
We039re specialist designers builders of home additions extensions For over 35 years we039ve been turning houses into dream homes for Sydney home owners
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Last update: Wed, Oct 12, 2022 1:41 AM
All the admin & office staff at Addbuild were excellent to deal with & more than willing to accommodate any requests from us.
The building supervisors & tradesmen were all very good to deal with & we would especially like to mention the two builders assigned to our project Luke & Simon who were not only very easy to get along with but extremely professional & produced very high quality work.
We are a family of five & Addbuild transformed our small two bedroom very tired cottage to a four bedroom "new" home giving us much needed room to grow, we now have two bathrooms and a spare room for visiting family members to stay in!
One of our family friends have begun a similar project with Addbuild on our recommendation as we spoke highly of the overall process.
Thank you again Addbuild we are really enjoying our "new" home!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The build was really well managed by project manager John G. His teams of tradies all worked quickly and to a very high standard. Our job was completed much faster than we thought possible, and as importantly, on budget.
I would not hesitate to recommend Addbuild to those looking for a straight-forward, quality renovation.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
We found the design process to be somewhat frustrating. The main reason for this was that changes that had been agreed with the designer didn't seem to make it through to the relevant office staff and it felt as if we had to ask for the same changes several times before they were reflected in the finalised plans.
Once the build started, it was pretty stress free and the initial stages were completed very quickly. Our site supervisor, Frank, was professional and helpful and explained the process and any potential issues well. He was always available to answer any questions and followed up on any queries that we had. All of the tradespeople involved in our renovation were great (except one) - professional, friendly, helpful and clearly very good at what they did. We also found all of the office staff to be very approachable and helpful in dealing with any queries/issues that we had. Our only small gripe is that the last few items to be completed seemed to take a very long time and lots of following up.
Overall, very happy with the workmanship and quality of our renovations using Addbuild. We have had lots of positive feedback on how good the renovation looks from family and friends. I would definitely recommend Addbuild and use them again for any future renovations.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
From day 1 the experience with Addbuild was excellent. From the moment Emery came to our house with his design to Greg our site supervisor, the tradesmen were all excellent and the workmanship was up to standards. The few little issues that we had were always attended to almost immediately, phone calls were always returned and the office staff were always helpful. We have never done anything major like this ever and at an early stage we almost cancelled the build before it even began. But we were assured that everything was going to be ok. And it was! We were very lucky with the weather and only had a couple of minor leaks and it was expected. Only one thing negative was that i had to clean up after certain tradesmen but its to be expected also But i just like to thank Addbuild for all their assistance before, during and after the build and I highly recommend this company to others. Very happy with the overall experience. Special note to Greg our site supervisor ,thankyou so much for everything you are true and honest gentleman who deserves recognition. Time to enjoy our space.
Daniel and Grace
Ryde
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
It is now 3 years later and I have ongoing issues that Addbuild have no intention of resolving.
Their customer service is way ,way below standard.I have been fobbed off,lied to,spoken rudely to.I am extremely dissatisfied with any sort of followup.It has taken just under a year to get a supervisor out to look at my ongoing issues.The supervisor from my build i was told by Addbuild was terminated.I have been advised by employees of Addbuild he intentionally mislead clients, this also was my experience with him.
Addbuild take no responsibility for the misconduct of their employees and i am left with ongoing problems. To add to their negligence a staff member in the office who deals with ongoing issues felt it was perfectly acceptable to be rude to me .
I definitely would say DO NOT go with Addbuild. There are plenty of better companies around that give you far better customer service and dont create enormous amounts of stress for you.
I am now going to Department of Fair Trading to resolve issues that i have been battling for three years.
By the way our previous supervisor told us we would receive a bunnings voucher for a good review.
Karen
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Once the work commenced, Frank, our building supervisor, was always available to talk through concerns, would immediately respond to any questions I had, and really made us feel like he was on our side, helping us to achieve the results we wanted from the building. I spoke to him on many Saturdays, and he even took my call when he was clearly sick in bed. Frank was happy to call workers back in if we were unhappy about any aspect of work, including placement of light switches, or replacing a faulty handrail for the stairs. The workers were always friendly and considerate of us living in the house while they worked, and happy to consult with us to ensure they were doing what we wanted.
In the interest of full disclosure, there were a couple of incidents which occurred over the course of the building process. One of which was a delay from the Water Board, (out of Addbuild's control), and another was over a miscommunication with regards to the initial design. In both cases, Addbuild did everything one could reasonably expect, and both matters were clearly communicated to us, and amicably resolved. My feeling is that any project of this size is bound to run into some complications, but the important thing to me is that Addbuild always made me aware of what was going on, and were willing to negotiate through any issues. I was surprised to read of concerns over customer service in earlier reviews. At no point in the process was anyone involved with Addbuild anything but polite and professional with us.
The quality of the work I would classify as excellent. The addition blends so well, our new neighbours were surprised to hear the the top floor was an addition. In the end, Addbuild delivered exactly what they agreed to, in the stated time frame, and at the agreed price, (which was significantly less than the other quotes we got.) We are so happy with everything, and my kids are loving their new rooms!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Our supervisor was generally ok, however one area that could be improved is the communication between supervisor and client. Unfortunately we weren't kept informed when subbies would arrive and they would often arrive unexpectedly or not at all. I'm sure Addbuild will take note of this and address this issue on future projects. In saying that the works were completed within the time frame and the quality is excellent. Certainly can't complain about that.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Addbuild.com.au Review
We039re specialist designers builders of home additions extensions For over 35 years we039ve been turning houses into dream homes for Sydney home owners
Addbuild.com.au Customer Service Contacts
No contact details for this company.
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Terrible quality.
Lack of detail and accuracy.
Only interested in ripping off people.
Never again !!
2 years ago
review by cnscns
#delivery(2/5) #price(3/5) #quality(1/5) #customer service(1/5) #on-time(1/5)