Dmnagement International - Dmnageur International - Socit de Dmnagement AGS Dmnagement International

Having used AGS for the third time I was very disappointed that we did not receive any response when we reported that one piece of furniture had been damaged during the move.

I have moved 5 times within Asia and Europe with American and Japanese moving companies who have delivered outstanding customer experience. At this company everything is wrong and all staff in France in particular is working hard to ensure you get the worst experience possible. For instance : Quote updated and increased by 70% after you select them and you have no time anymore to revert to competitor, request of documents to be obtained in country of departure after the shipment and obviously when you have already departed, insisting on following unnecessary procedure without checking with authorities in charge.... Worst experience ever not only for a moving but for any business transaction I have ever had in the last 30 years. AGS is the less trustworthy company in this world and you would be better served by a local mafia. It is regrettable that the number of star can not be negative since minus five star is the deserved score. Any other company is better and it will take more than luck to get through smoothly with this one. Incompetence and disgraceful behavior at a level you have never seen neither heard of.

PREQUEL: Moving from Belgium to French Guyana was done by a competitor providing a better quote.

QUOTING (24/04/2018): Quote very slow (more than 2 weeks) but commercial representative very insisting until payment. Afterwards, communication became slower and a bit loose until no more answer (See LOSS OF CONTACT).
PACKING (05/07/2018): A few days before packing, I got a call: "We are missing some documents and lost other administrative paperwork, can you send it again please?".
Punctuality? 5h delay for the appointment. Expected between 10 and 11AM for a departure at 3PM, arrived at 4PM and departed at 8PM! Argument with mover chief while packing.
Several jokes by the movers "you have quite useful things, pay attention to theft while moving! Thieves are everywhere nowadays".
LOSS OF CONTACT: No more answer from AGS French Guyana after 5th of August. No administrative paperwork provided by this agency to other AGS agencies (France and Belgium). I had to provide documents for a second (or third for some) time for custom clearances in Belgium.
After several investigative phone calls, it seems my belongings spent about a month at Paris agency without any contact from them. What is the usefulness of the barcode on your stickers ? What about this tracking system "full of emptiness"?
DELIVERY (18/10/2018): Finally delivered!
Currently checking everything, already discovered some rotten pieces of clothes as well as damaged (rusted) hardware.

Next actions: I am really impatient to hear from "Mr Good Move" after completing quality survey this morning. I'll ask for a commercial gesture for the punctuality, investigations and administrative paperwork I had to do for them!
Next moving for continental Europe (this time!) is already planning for 2020-2021, I will not request a quote from AGS if they don't provide acceptable answer for this experience.

My advice: For the cost, the stress and a "no worry international move", stay away!
Final note: This statement will obviously be updated with the progress of discussions with AGS.

International moving from Mexico to France.
Good team in Mexico for packaging and timing.
In France team did not have all their proper equipment, issues to move some boxes and did not pay much attention to unpack some boxes.
Arrived late, truck was waiting for them and not so professionnal.

AGS was very professional and helpful during my moving out in France and moving in Romania. They put everything in adapted boxes and everything arrived complete, except a couple of broken dishes, which is really nothing considering the volumes of dishes and glasses they had packed !
Thanks !

Very good service from AGS for my moving from Dubai to Paris. Efficient packing and door-to-door shipping, zero damage on the goods.

At Departure preparation from China, the team was really professional : On time and good preparation/protection during packaging in China.
But ... when AGS delivered everything to France (carton boxes and all furnitures) we discover far too many issues (damages / broken / mildewed / spiders and mushrooms ....) ... and we are still dealing with insurance 3 months after Delivery ... Sorry but i would not recommend the service.

We searched online and found that this business has an active Facebook page with 749 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.