ahf.co.uk

2.8 / 5

ahf.co.uk

2.8 Poor
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2.8 / 5

Trust Score

1.8

Reviews

1

Social

5

Featured

4.5

Technical

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Reviews Analysis

45

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Ahf.co.uk Review

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Last update: Wed, Mar 9, 2022 1:41 AM

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Ahf.co.uk Reviews & Complaints (45)

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delivery 3.2 /5

price 3 /5

quality 3 /5

customer service 3 /5

on-time

Bought 2 "Superb quality marble tables". Spent a small fortune. They turned out not to be Superb quality marble, but poor quality marble effect... Complaint raised and quickly dismissed after a independant specialist, (supplied by AHF), deemed there to be no issues, and that the clearly printed effect, and the way the pattern peels off was completely normal for marble. Trading standards now involved. Say no more. Avoid.
1

3 years ago

review by Chris

If I could give a 0 star rating for the after sales customer care I would. This company have been appalling. Sent out 2 lots of VERY faulty furniture, had a battle since october last year to get money back...finally got it yesterday. They never call when say they will. Get passed from person to person all the time and nobody,even the customer care team leader wouldn't accept that the furniture was faulty and sort it out.... and I'm talking ripped material, pulls, cushions not even fitting the sofa.. and only 1 person ever apologised for the hassle that we have had, and that was a lady instore. We rang customer services as soon as it had been delivered on both occasions. They REALLY need to learn about customer rights and the law and def need better customer service training.
1

3 years ago

review by Tracey Oldham

It's a shame you hAve to give them 1 star as this company doesn't even deserve that.We spent £1200 on a super King divan with headboard at the Gloucester store 11 months ago,after 4 months the mattress was dipping,due to covid we were unable to get anyone out to look at it until a few weeks ago.The X manager of Gloucester store plus an Independent guy inspected the mattress,and concluded there was no defect it was within manufacturers guidelines.There is clearly an issue with the mattress but the reason for my review is that the aftercare service from this company is appalling ,the sales staff in store are pleasant enough but there is no after care what so ever.Any guarantee they give isn't worth the paper it is written on before you purchase anything from this company please be aware if anything goes wrong they don't give a damn and they will fob you of by directing you to the furniture ombudsman!!! Absolutly disgusting .....
1

3 years ago

review by O. C.

After dealing with darren for our dining table and more recently with ken for sofas both amazing at what they do with ken even fetching one of the dining chairs to colour match the sofa. Today we had the dining table delivered and the delivery drivers were absolutely brilliant if i could give 10 stars overall i would.
5

3 years ago

review by Trish

17 weeks now waiting for my sofas i am constantly having to contact them for updates very poor customer service. Do not believe a word the sales staff tell you in store they promised me 10 weeks? I am now going to cancel my order and order from a real company with excellent customer care and excellent quality this company is a complete shambles.
1

3 years ago

review by I. F.

After viewing sofas in-store, we decided to place our order online. I contacted customer services twice, once to order swatches and then to discuss delivery, both times the staff were really helpful. Our sofas were ready for delivery after the stated 7 weeks promised and the delivery staff were again really helpful. Based on my experience, I would definitely recommend.
5

3 years ago

review by Z. K.

I have finally cancelled the order for a bed I was buying for my son's 40th birthday as I fear he will be 50 before it arrives. Three weeks turned into three months and still no sign of the bed. I've been given a myriad of excuses by a team of customer service staff who want me, the customer, to listen them and they not take note of my concerns. I have bought from this company before but will never do so again. If you don't want to go through the same experience I suggest you take your custom elsewhere.
1

3 years ago

review by Brenda Parker

DO NOT ORDER FROM THIS COMPANY if you want your furniture, in my case a bed and 2 mattresses, delivered within a reasonable timescale. The front of my invoice said delivery within 6 weeks. However, had I read the reverse of the invoice, as a very insolent assistant pointed out, it states that a further 4 weeks is not considered unreasonable. Well, when you are sleeping on a sofa it is bloody well unreasonable. When I was eventually told my order was ready for delivery the earliest date was another 8 days away and when I asked for a Friday delivery slot I was told oh, we only deliver every third Friday. The mattresses were for my grandchildren's bunk beds and I got so desperate I ordered some from Amazon which were delivered next day but now I will be lumbered with 2 single mattresses I no longer need or want and which I have had to pay for because AHF do not accept cancellation for any reason whatsoever outside the cooling off period. Having read other reviews about shoddy and faulty merchandise I'm dreading what is going to come through the door next week. I bitterly regret using this company.
1

3 years ago

review by Dee

Don't trust or buy from AHF. They will say and anything for a sale. Our table and chairs came the wrong colour... eventually swapped. The table top cracked - we didn't worry because Grant at the Stoke branch had sold us extra warranty just for this exact concern of ours... that the porcelain table top may get damaged. It turns out Grant either lied or misunderstood the policy coverage. We've now got a dangerous crack in a brand new table and now way of getting recompense. Steer well clear of this company. Our order ref: 700 / 173760 Oct 2019
1

3 years ago

review by Mike Collins

I was falsely sold a real leather sofa. It turned out to be a fake "bonded-leather", which started peeling with time. They charged an additional £50 delivery fee which wasn't disclosed on purchase. I also fell for their "platinum insurance" scam, which was a third of the cost of the sofa itself. The worst part, when I needed to make a claim for pet damage (fully covered in the policy documents by the way), they refused my claim and it is impossible to contact them to dispute. Do yourself a favour and avoid this company.
1

3 years ago

review by G. Y.

DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY Ordered and dining table and sofa chair after 7 months of use we have found it was defective Emailed proof and they agreed it was defective Said they would send a replacement now I find out that their shipping company had stopped shipping to uk for foreseeable future and we are not allowed a refund or new table We have been told to wait No contact with managers I was told head office have only one and that one was in training. So now I’m left with a defective table and a huge bill
1

3 years ago

review by Katrina

AHF a showroom to avoid STOP !!!! STOP !!!! STOP !!!! If you’re even Thinking of going to shop at AHF We have ordered 4 beds which was scheduled to be delivered last month. I got a call from them saying they’re expecting the shipment in 21st Sept and they’ll call to confirm the delivery times slot. But, instead of getting a call I got an email saying springs for the bed aren’t available and delivery would be delayed by 4 weeks!!!!! How is that logical that the day they’re supposed to get delivery they send an email that the beds are still in production -bg -ca -mx And strangely enough the email then stated they don’t have the material to wrap the springs -dxr So it makes me think are they short of springs.... short of materials to wrap the springs .... or is this just their regular excuses where they’ve done some copy & paste of previous email and haven’t proof read..... The inconsistency of the “reason” within the same email is laughable. I sent an email immediately stating I’m not expecting that reason and I want a call/email to let me know of the delivery dates. As I write this review I have not received any call nor any correspondence acknowledging my email. I was initially reluctant to buy from AHF in the first place after having read the bad reviews about the aftercare, however after being reassured by their sales rep in the showroom we decided to go ahead, a decision which I’m starting to regret.
1

3 years ago

review by Zafar Ali

Ordered furniture before christmas 19. We had old suite removed(same size) they couldn't get the new one in??? So had a replacement sofa that split, no one told me of this option at point of purchase, or wouldve had it, incase of problems. Had to pay another £500 on top . Should've arrived a week after lockdown. Now we have to wait until at least end of July. Been delivery already. We must be back of queue and delivering all the new buyer stuff first. Most expensive suite, disgusted with customer care. Money is more important to them. It seems.
1

3 years ago

review by I. H.

I wish I had found this site before I purchased, I loved the quality of the leather in the shop but was informed they were made in the Uk not true the box clear marked on the delivery box made in China. The leather is not 100% which I was informed in the shop. Also I was informed the base of the chair and footstool would be have to put together not the back, seat and arms. The holes in the arm and arm rest did not match up. Again I was on the phone and spoke to a lady but dismissed it. When she phoned me up today was surprised with what I told her. I will never purchase anything again from this store. Their furniture should have a big label on it if its made in China. Terrible that is is covered up. The delivery time was slightly delayed due to corona virus this could not be helped and would not complain about that. But a big complaint that I was not Informed the 2 Chairs and Footstools are made in China. I am awaiting a nest of tables and a chest of drawer set. but I feel I do not want them due to the problems with chairs. I have the photos but keeping them for now looking at getting legal advice.
1

3 years ago

review by A. F.

We ordered our new 3 piece suite in early January and you said the suite would be ready and delivered on the 5th of March ,, IT WASN'T, so we went down to AHF local store to where we ordered it from and they knew nothing but LIES , as USUAL. They phoned up head office on 5th march 2020 and we could have 2 random chairs delivered to our house to put us on with as we had no suite and charge us £20 for delivery, so we said no we ain't paying anything and you said that's that then.DISGUSTING .We were told that who ever was making the suite had run out of material and that it would be ready to deliver on the 23rd Marh to which it wasn't AGAIN, You haven't even been in touch with us about anything, about what's going on ,about when we are getting it ,about why you are selling a product you cant deliver on . You have got to be the most uncaring, unthoughtful company ever , it's a wonder you are in business treating your customers this way . You haven't even sent a email, letter, or phone call to apologise to us for not having a suite and Sat on our garden furniture since the 4th of march, it is absolutely DISGUSTING and you will never get a recommendation when you treat clients like this. The store in Keighley West Yorkshire where we bought it from gave us £80 discount because it wouldn't be delivered until 23rd March but never turned up AGAIN, so the £80 is not worth a light as we are still sat on our very uncomfortable garden furniture, YOU NEED TO DO SOMETHING ABOUT THIS !
On a lighter note the lady who sold us this was absolutely lovely, I think she ie called Denise , it's just a shame I have had to go back and have a go at her with you staff even though it was not any of themselves fault but ,ENTIRELY THE COMPANY AHF , who sell you a product they can't Deliver on , pitty you cannot be as NICE AND LOVELY AS YOUR STAFF IN THE KEIGHLEY STORE, I feel so sorry for them having take all the STICK AHF HAS BROUGHT ON THEM .
1

3 years ago

review by MR TREVOR SMITH

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have sent 2 emails over 20 days to AHF requesting information if my sofa has left the factory.
There company policy is to reply to emails in 3 to 5 days there must be nobody in the pffices to answer emails as they never answer the phone.
2

3 years ago

review by Mr M Tuohy

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a table and chairs for my new kitchen at the colchester store on 22nd February and was told there would be a 3-4 weeks wait. I know there is a virtual lockdown because of covid, which i understand but I was emailed last week to say it would be delivered and gave me instructions how to make sure myself and the deliverer were safe. I paid extra because it was going to be erected in the kitchen. I e mailed that I would willingly have erected it myself and had a refund on the cost of this service £60 or I said I would be happy to receive the one on display if necessary. I have tried to e mail again and received an automated reply to say it will be delivered when things are back to normal. Now I at the age of 66 I am without a table to sit at in my kitchen.and no reply service has been set us by management to actually keep us purchasers informed. I feel like I have lost my money, over £600. The sales force were very helpful at the beginning, couldn't fault them, but although difficult times, and I reiterate this is not the problem with me, it is the lack of communication from an actual person. .
2

3 years ago

review by Anne

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Very unhappy went back today to buy marble dinning table £1.899 carpet which we was told be about £600 fitting is free and we had said we don’t need underlay go in there today wasn’t told if we buy the table we get a further 20% off the carpet so we thought yep sounds good the manager was good said extra 10%off the table as we was spending a lot of money the sales man then did the prices carpet was nearly £900 when asked how did you work that out he re done it in front of us £732 then says fitting is £130 delivery charge £79 so in the end it worked out £2.500 so we went next door to scs and the salesman in afh had not given us any discount and if he did he bumped it up into other payments so not trustworthy at all if you would of been honest to ur word and said what you said to us on Sunday free fitting free delivery then actually took our percentages off we would of given you our custom now scs is fitting our carpet for hundreds of pounds cheaper so people go to scs for carpets as afh are a rip off and lie to you this salesman needs sacking as the manager was a good man Colchester Stanway store
1

3 years ago

review by Kandi

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Not the person to write reviews but i just wanted to say Thankyou to the guys at ahf Jamie, Scott very helpful and kind no pressure at all We got our sofa and dinning set we wanted big Thankyou once again
5

3 years ago

review by Michaela Sykes

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

In December I brought a electric recliner then after 7 weeks j noticed my left arm of chair was dipping in I contacted customer service which sent out some one to look at it he took 3 pictures and said they would contact me which after a week I again phoned customer service and they sent me by email and said it was my fault for having my elbow in same place so there wasnt anything which could be done so I got in touch with resolver and I have sent 2 emails but not recieved any reply I have not said that it is only 7 weeks old and said why do they call it a armchair when you put your arm on it and that my recliner before that I had and had no problem with the arm and I am saying its shoddy manufacturing I will be taking it further by taking it to trading standards if I do not get a reply
1

3 years ago

review by Paul Barton

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ahf.co.uk Review

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