4.4 / 5
Trust Score
4
Reviews
4.5
Social
5
Featured
4.5
Technical
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Reviews Analysis
43
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0
AI declined reviews
0%
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Usually stable businesses have more than 5 authority websites mentions, this one has 24 authority websites mentions and 3 mentions in other websites
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Airyhair.com Review
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Last update: Wed, Mar 9, 2022 2:03 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Order #100034484
I'm sorry for the bad review, it's just that I've always struggled to find good extensions.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Thank you
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The overall quality is incredible and when I told my bff the price she did not believe me, not to mention the stranger looks that I now receive :D
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
On week 2 after only the 2nd wash with Pureology moisture shampoo and conditioner, the 24" extensions became unruly, tangled easily and were difficult to brush. I used argon oil and my great lengths detangle brush to no avail so I decided to deep condition the ends and rewash them.
After wetting the hair, it formed what I can only refer to as a SOLID MASS. The ends bonded together like ROPE in my hands as the extension became completely entangled in my natural hair. I tried to remain calm and run conditioner through it but there was simply no end and no beginning to it. It was one huge mass like a massive hairball. I grabbed olive oil from the kitchen, coconut oil- nothing made a slight impact. After 3 hours of trying to detangle it I had to cut my own hair out of the mass. Once free I had thin, badly cut hair and no extensions .
AiryHair's reply was for me to ship the extension ball to them (after they saw photos) and once they received it and investigated and reviewed it they would determine if I got a refund.
Mind you these are 2-3 week old "human remy double drawn " extensions. They were never chemically processed by me ... never colored or put through anything abnormal. Washed only 3 times. $300!!!!
This hair was NOT human remy . It was not even the color I asked for.
the customer service I received was rude and argumentative and also accusatory ... asking me if I used detangling shampoo.. as if it had anything to do with the shampoo.
I hope readers will consider this hair nightmare when making a choice of where to purchase hair extensions
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
The hair is amazing, otherwise i would not keep on using them, keep up the good work
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The hair is gorgeous, my previous set lasted 7 months and I just got a replacement, same quality, smells really good, really soft and softer than my own real hair
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Updated: my receipt number is 2758-1693-1887-2630. Invoice ID: 100034683. Let me know what else you may need.
Updated: yes I got a tracking number from PayPal about my order...I wanted to go online on airyhair and look up my order so I could see what I had ordered once again. My order is suppose to be here this Friday. I can't wait to see what they look like. I wil
l also update after I receive them as well.
Is there a way someone can send me an email so i can reset my password?
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The package is not good, just regular soft plastic bag. The hair on the other hand is BEAUTIFUL. The color was spot on and my hair dresser was very impressed with the quality too.
I got extensions in 3days with express shipping, did not miss my booking and could not be any happier.
Recommended.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
So basically, as long as you are reasonable and allow them to work in your favor, fix all, etc. they are great. As soon as you start the "blackmail thing", which seems to be a growing trend these days, they will no longer accept your orders.
So -1 start for that, but it is their decision, and 5 stars
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
In February, I ordered through a special order and waited about 6 weeks until my order shipped. Well, it came and it was the wrong length! Now they are telling me I can ship it back and they will refund me BUT I can never order from them again. Horrible customer service; THEY made a mistake (I proved with pictures and receipt), didn't even apologize and now I am banned from their site. I wouldn't want to do business with people like that. What a shame!
Back story after they responded to me that I made the wrong order:
My first inquiry was regarding the price of 18 inch balayage extensions!! Additionally, I asked about the price of the 16 inch, but I never in my emails stated that I want the 16 inch extensions (I was asking to know the difference!). I was quoted $44 for the 18 inch extensions with the weight, which is what I paid for.
I wish I could post receipts here because I was VERY clear in my note with the colors, type of extensions, weight AND length. I even put that June quoted me that price, how did I not communicate? What else is a paying customer supposed to do? If the team is unsure, they are the ones that should reach back out to the customer!
Beware all, IF there's a mistake in your order, AIRYHAIR will block you because they can't even own up to their mistake and apologize.
Let's see if I even get my money back!
-----------------
Here is the confirmation of my purchase showing that I purchased 18 in extensions:
Your order #100026214
Placed on February 12, 2018 11:42:46 AM PST
Item Sku Qty Subtotal
Wholesale Orders
Order Notes
balayage:
top color 1b
middle color 4
bottom color 8
tape in, straight hair, 18 inch , 90 gram hair, 60 pieces (3 sets)
According to June, total should be $132 --- PLEASE include 60 tape in pieces
Bulk 132 $132.00
Subtotal $132.00
Shipping & Handling $0.00
Discount (5A7E3079417B9) -$15.50
Grand Total $116.50
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 24 authority websites mentions and 3 mentions in other websites
Airyhair.com Review
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3 years ago
review by Tinalatina29 Q.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)