3.7 / 5
Trust Score
4
Reviews
1
Social
5
Featured
4.5
Technical
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Reviews Analysis
13
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0
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 1 mentions in other websites
Based on 167 reviews
Smart.Reviews
3.7
13 reviews
Trustpilot
4.5
154 reviews
Alexneil.com Review
Alex Neil Estate Agents specialise in selling and letting property in Canary Wharf Docklands East London Essex and South East London Kent
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Last update: Fri, Feb 9, 2024 3:55 PM
The final agreement did not include the inventory but nowhere it mentioned that it would void the pre-tenancy agreement.
5 days before entering the property, we received a call from the property admin which informed us that the landlord decided that he would not provide any furniture. Alex Neil could not offer a discount towards the rent nor a refund of the agency fee.
Saying that we were disappointed is an understatement as we could not take up the apartment any longer as purchasing furniture was not within our budget. It's now 2 days to the day when were are leaving our current flat and we still haven't found a replacement, leaving us stranded on a street and having to beg our friends to let us stay with them.
#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)
However, I know I’m not the only one here that has had significant problems with this company - scroll down to Caitlin’s review below, and the other reviews beneath it and you will uncover the truth.
This company is one of the most dishonest, morally bankrupt and unprofessional companies that I've ever had dealings with. From our first days as tenants, we have been treated with nothing but contempt and on occasions lied to. We have been made to feel continuously unwanted and unwelcome in our own home.
On more than one occasion, the agents entered our property without any notice, having only being aware after the fact because we found our things have been moved. They just made up whatever excuse they wanted each time. We felt so unsafe in our home, we had to get remote cameras, so we could be sure when people were in our house.
On multiple occasions, they would say one thing to us, and another to a third party. They quibbled about every little part of wear and tear in the property (in what has clearly been a well looked after home), blaming us and charging us for things that were not our fault. They were routinely unpleasant and blunt via email. As a tenant, you are constantly made to feel like an inconvenience, a hassle, and an unwanted element in the process, always at fault and always in the wrong despite acting in good faith, looking after the property and paying rent on time.
Such has been the experience that I am genuinely worried about going into more detail, for fear that more specific examples would identify who we are.
You can see that the only way Alex Neil deal with these issues is for people raising them to fully identify themselves or blame them for the poor choice of property - you can see it yourself in the reviews below.
All I can say is that as a tenant, renting through Alex Neil has been one of the worst experiences we've ever had in nearly 20 years of renting property in London, and I sincerely regret the day we rented a property through them.
#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
I must say from start too finish I was very, very pleased with the service they provided.
the valuation was smooth and on time. no agent was ever late for a viewing. I left the branch a key to my property and every time I would visit on the weekends the place was spotless, not a thing out of place.
Upon them finding me a tenant all negotiations were extremely easy.
I know have a tenant in place that was referenced vigorously, fast but accurate !
I had no issue leaving this Review as I could not be more happy with the service provided.
thank you ever so much everyone involved at Alex Neil.
Alan.
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
I really appreciate how quick and professionally the team have responded to queries throughout my tenancy and the speed with which maintenance matters have been resolved.
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
Their excellent management of maintenance and day to day care of the tenants has meant that my tenants have remained happy for so long!
I wouldn't hesitate to recommend Alex Neil for letting and managing property.
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
I can honestly say Alex Neil have a fantastic team and made my first renting experience a pleasure. From the valuation stage, to viewings all the way to finding me a tenants. Step by step was an easy, professional and comfortable experience. I am now primarily dealing with Alex Neil's property management and administration department. Again, a very nice, professional group that take all the stress out of my hands.
If you are someone who is looking to rent or sell your property. I'd highly recommend using Alex Neil.
Great Job.
Jonathan.
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 1 mentions in other websites
Alexneil.com Review
Alex Neil Estate Agents specialise in selling and letting property in Canary Wharf Docklands East London Essex and South East London Kent
Alexneil.com Customer Service Contacts
No contact details for this company.
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I felt that my requirements and expectations were met fully. I have had more experiences with more agents but none was like her.
3 years ago
review by Aleksander Olstad
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)