allianz.co.uk

3.8 / 5

allianz.co.uk

3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

3.1

Reviews

3

Social

5

Featured

5

Technical

Is allianz.co.uk legit?

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  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
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Reviews Analysis

28

reviews

vs

0

AI declined reviews

0%

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Allianz.co.uk Review

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Last update: Wed, Mar 9, 2022 1:37 AM

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Allianz.co.uk Reviews & Complaints (28)

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price 3.5 /5

refund 3 /5

customer service 4.3 /5

the worst insurance company ever! paid for the most expensive travel insurance as I was going away for a month and purposely chose the cover for the protection of laptops. 1 year later and they are still ignoring me, making excuses and giving the worst customer experience i have ever received. AVOID this company at all costs unless you want to pay ridiculous money for absolutely nothing
1

3 years ago

review by Josie Phillips

I used Allianz to insure my violin two years ago. I had a few issues opening the account as the website did not recognise my address. After failing to open an account online I was able to sort it out over the phone with no issues. A couple days later I noticed that three payments of £33 had left my bank account (the price of the insurance x3). This coincided with the three failed attempts to open an account online. I rang up straight away and this was quickly resolved. A year later, before my renewal date, I requested that my insurance not be renewed as I had found a cheaper insurer. Little to my knowledge the annual payment of £33 had left my account the following month. The following year (so two years since cancelling) another payment of £33 was taken out of my account. I noticed this transaction and I contacted Allianz straight away but the customer service advisor that I spoke to said that the financial department had not seen any transactions from my bank account and that there was nothing they could do, disappointing but ok. So I contacted my bank who were fantastic and they managed to recover the £66 later that day (plus any overdraft fees as it had knocked me into my overdraft). To this day I haven't received an apology from Allianz, I respect it was a small amount of money, but what if it had been an annual car insurance sum? I would have been left unable to pay my rent! Won't be insuring through this company ever again.
2

3 years ago

review by Deleted User

#price(3/5) #customer service(3/5)

I had good service from Allianz but on my 3rd year of insuring with them they demanded proof of NCD for the year: I sent Allianz their own letter confirming that I was not liable for an accident and consequently no claim had occured and that my NCB would not be affected. This was from their own employees on their own letterhead. This was judged inadequate proof of NCD even if it was from the insurer themselves. In common with most car insurers you are left with trying to 'prove a negative' meaning prove you have not had an accident. This is difficult. I questioned Allianz governance structure at the time but never got a reply or explanation. If they reject and disown their own correspondence there is a whole issue of what happens if you need to make a claim in the future. I felt very unsettled by this. I moved to e sure who were happy to insure me immediately without any of this nonsence and I recomend them (happy customer, not paid for review) . I also saved approximately £45 by moving. I have had several effortless renewals since then and will continue to use eSure to insure both my family and high end sports car.
2

3 years ago

review by Jonathan J.

I cannot praise Allianz highly enough. I had only been a client of theirs for a few months when I had to make 2 claims in one week one of which was quite substantial for storm damage. My claims were settled without any fuss & when I challenged their assessor's report which suggested they shouldn't pay out on one of them, they immediately overturned it & paid my claim. I would highly recommend this company to anyone looking to change their insurers.
5

3 years ago

review by Jennifer F.

Despite the claim of 24 hour support this is a 9-5 company! I cannot access my car through the drivers door. Due to work pressure it has taken over a month to arrange a convenient date with the approved repairer. I have not been guaranteed a disabled friendly loan car. I am not able to question the repair technician before work is carried out. I want both damaged doors replacing and the paint to be matched with the rest of the car. Three tone metallic paint. I cannot take the car to my preferred repairer.
1

3 years ago

review by Joe Y.

I was totally happy with my deal with Allianz. it saved me quite a bit of money. as I am in my eigh ties I am not c omputer literate but I could follow the instructions to set up my policy. I intend to renew my policy for 2025/2016.
4

3 years ago

review by Deleted User

I recently moved home and as we all know, it's a stressful time. When I called Allianz the girl I spoke to was very helpful and dealt with my query very well. Excellent service. Thank you.
5

3 years ago

review by James W.

I have found that their customer service department is second to none, very helpful, knowledgable, polite, curious and they make me feel that they really want my custom. It was a very easy process to arrange cover and receive my documents.
5

3 years ago

review by Robert N.

#customer service(5/5)

one two three for five
5

3 years ago

review by Max D.

I took out pet insurance however, they started taking far more money than I agreed to from my account each month totalling over £30 more for the policy. There was no notice nor consent for them to do this. I demanded proof of my consent. The lady could offer none. DO NOT USE THIS COMPANY AND ALWAYS CHECK YOUR STATEMENTS.
2

3 years ago

review by Deleted User

I wouldn’t even give them a 1 star! They will not refund due to a bereavement and they want a death certificate. We have provided proof of the funeral, direct from funeral directors and offered order of service so at such a sensitive time they still request a death certificate/ who can ask a family member for that in order to get a concert ticket refund at a time when everyone is grieving or in the future. It’s disgusting They will refund you if a car breaks down on the way to a concert but won’t refund for a bereavement unless a DEATH certificate is provided. Absolutely outrageous and insensitive beyond words. I hope they’re never in a situation where there expected to gain a death certificate of a family member in order for a refund.
1

3 years ago

review by Vicky H.

#refund(3/5)

I moved from Prudential after many years when the premium increased so much. I found Allianz from the comparison website and chose it from what I read. It was very easy to organise ,the policy is easy to understand and well presented, and the cost was reasonable. I hope any future claim will not be necessary but if it is my expectations are high ! Ken Harris
5

3 years ago

review by Gordon N.

Allianz i know there reputation from germany and they have really very good customer service.
5

3 years ago

review by Pritpal Q.

#customer service(5/5)

If one of their customers crashes into you they are utterly incompetent. From start to finish the worst experience I could of had with an insurer. Currently they have lost my car.
1

3 years ago

review by Joshua Baker

I am very satisfied with the service I have had from Allianz. they are easily understood over the phone, and are prompt to help. The staff I have talked to are friendly. Over all I am happy to use Allianz again.
5

3 years ago

review by Deleted User

We had car insurance for a number years via Volkswagen car insurance and every time they increased the premium unnecessarily. Ver clean record for over 10 years, car kept in secured 24 hour car park over night. Enough was enough as they do not know how to keep loyal customers. I would advise all the customers to go and look through Confused.com for a better deal. A bird in hand is worth two in bush. Saved over £250 by moving away. The customer relations at Volkswagen are very rude!!!
1

3 years ago

review by Deleted User

I was on the phone for 40 minutes to the Allianz call centre (!) before the call was answered and eventually spoke to a call handler whose manner was condescending, contemptuous and arrogant. I have never been treated with such ill manners by a customer ‘service’ representative before indeed the length of time to actually speak to someone coupled with such an arrogant operative have left me in no doubt that Allianz is a company to be avoided at all costs.
2

3 years ago

review by Philippa Pinn

Just spent 30 minutes in a queue trying to get through to their claims department and they just dropped the line on me. What terrible service.
2

3 years ago

review by Jon F.

Awful company kept me on hold for well over an hour then cut me off at 5pm, obviously nobody could be bothered in taking my call, massive waste of time.
1

3 years ago

review by Deleted User

As with most insurance company's they require you to produce the relevant documentation such as no claims and licence but communication for any thing else is long, can be expensive (cost of call mobile put on hold etc) and then sending the documentation and waiting for acknowledgement if all is OK or further required.
1

3 years ago

review by Deleted User

Allianz.co.uk Review

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