Almazan Kitchen Knife - Order yours to enjoy the slicing and dicing

I received the knife and it was warped, I contact their customer service by email as they suggest, and sent photos as they requested and they said they'd be sending a replacement, it has been 5 weeks and they keep giving me the run-around. Curiously it took them less than a week to ship the knife out but now "Naid" keeps writing that he'll "forward my issue to their fulfillment center" to get a "resolution", even after I told him I am not interested anymore and since they wont ship out a replacement I wanted a refund. I mean, what's there to "resolve"? just refund my order and call it a day, and speaking of calling, good luck with that, their entire customer service call-in center is made up of an answering machine stating they cannot take any calls because they're too busy with the holiday season (it has been a month and a half since the holiday season ended). Feels like their whole operation is a scam so I'm contacting the credit card company to hopefully get my money back.
Update: I contacted my credit card company last week and got my money back- Apparently Chase agrees! And has flagged them

Knives are good value for the prices, customer servise resolved my issues very quickly, knives arrived in less than 2 weeks and was happily surprised at the weight and quality of them.

Bought the chef knife...... amazing quality got to me in less than a week!!!!! Cuts very good!!!! Surpases my expectations..... I truly recommend the product

After watching the Youtube channel with the two Serbian Brothers cooking with this classic knife, I decided I had to have one. I contacted them via Facebook Messenger (Which I automatically viewed as kind of sketchy), and found that they wanted approximately $350 US for their version of the "authentic" Almazan knife. I then researched the Almazanknives.com version, which was $89 US. Being unsure as to which one was "authentic" and that both were to be purchased from "overseas" providers, I chose the cheaper version and ordered from Alamazanknives.com. First, this is supposedly a hand-foraged knife, which I had some doubts. However, after receiving mine, all of the minor imperfections and cosmetics lead me to believe that just perhaps, it was. This is not a "beautiful" knife, but it is not supposed to be. I ordered the "Bushcraft" version. The weight and balance is really nice. Blade on mine was straight and I received it with no issues after about a 1 month wait time. However, mine was not sharp. I immediately got my Work Sharp belt sharpening out and sharpened it, which took about 20 minutes after I got it where I wanted it (shaving arm hair). The leather scabbard, in my opinion, is cheap and not the quality of scabbards that I have from some of my custom hunting knives. All in all, I am pretty pleased with it, and it will probably last a lifetime. It is what it is, or supposed to be--a hand forged, rustic knife that you can use in the kitchen or to cut down a tree at camp. I personally like it, and for $89 US, I feel I got about what I expected. Do not pay the $350 to the Serbian guys. After all, I research the country of Serbia and the average monthly wage of a resident of that country is, u guessed it, approximately $350 US! I have some really nice $200-$300 chef knives and I will probably always reach for this. I hope this review helps, and I would say it is worth what it cost.

I received my Almazan Chef knife today through Amazon prime. It was wrapped good and oiled, so I'll see what happens in the next few weeks. I went through Amazon because they give refunds if necessary. A good chef needs good knives.

Its been over 3 months and I still have not received the knife. Multiple emails back and forth, and every promise has been broken. I doubt I will ever receive it. 100 bucks down the drain.

Not sure why so many bad reviews, ordered my boyfriend one, yeah it took a few weeks to come but I expected that (I live in the UK). The knife is great, exactly what they use in the vids and my boyfriend (who's been a sous chef for years) loves it. Also when I was worried about how long it would take to come I emailed and tweeted to be sure and got replies on both. I guess it's not a conventional knife but people don't quite get that?

I was supposed to receive a Damascus knife a present received wrong one,my brother tried to resolve issue but person he spoke to, told him they rarely make mistakes, and whoops! deal with customer service to resolve issue.

Hello,

on 13th of February I ordered a knives, immediatelly payed 164 §, and till today I have'nt this item.
What can I do?

I placed a 500 dollar order with them on October 22/2018. Its been 6 weeks so far and nothing. 2 weeks ago I asked about my order and they still haven't come up with anything other then they are looking into it.
The site says: TOTAL TIME FROM ORDER TO YOUR DOOR CAN BE 3-4 WEEKS BUT MOST ORDERS WILL ARRIVE IN 2 WEEKS. **
I will update as things unfold.....
But this feels like a scam
Dec 13 and still no answers.....
Their reply to all my questions in the last 3 weeks is: "how can we help you?"
Dec 13th
They finally replied back to me and said they now understand the "blunder" and are very sorry. And will have it shipped to me before xmas. I will update as things unfold.
If the knives are as good as they are supposed to be I will change my rating....

Dec 18. 2018
I received my order and big surprise it's wrong.
I ordered 3 Serbian hunters knife. And I ordered one CHEF'S STAINLESS STEEL KNIFE WITH NATURAL CIRQUE HANDLE. That knife didn't come with my order. Instead they sent 4 Serbian Hunter knives.

And all the knives are sharpened so that they blades on each one has a different curve. One is very curved to the heel of the blade. The blades on their sight have a flat or straight looking blade.

And as of right now I will not be changing my rating until my order is fixed.

Dec 19/2018
Almazon knifes has reported my review:

"Almazan Knives's reason for reporting

The customer is well aware of the facts, the review does not state facts and the reviewer seems not to understand the product design and features of what they have purchased. The products function as they are suppose to and review is only confusing potential shoppers."

My review is all facts.....
They ignored my repeated inquiries on my order from November 18th until dec 13. When my order arrived it was wrong. They gave me a knife I didnt order instead of the knife I ordered.
I also have screenshots of all our emails and instant messages on their website.
Any correspondence through the instant messaging on their website was marked as resolved even though they would keep telling me they're looking into it.
I didnt get a resolution until I emailed "support@ #############.com"
Mark @ #############.com told me they kept making my inquiries as resolved. Yet they never told me anything. They would just ignore me or ask, "how can I help you?" Gee maybe answer the questions I just asked you......
I have screenshots of all the emails and instant messages.
Jan 16/2019
I just read their comments on my review. Ironically they have not replied to me since I pointed out the issue of sending me the wrong knife. It's been a month. They have never sent me an email or any kind of notification that they plan to solve this issue as they stated in there comment on my review. So all in all they have been completely dishonest. They didnt send an extra scabbard as they stated. They all come with a scabbard. They dont get to send me whatever they want. I want what I ordered. They also failed to mention their super poor and unacceptable customer service. Ignoring me for over a month at a time on 2 occasions! And on this second occasion they still havent replied to me! Just to my review!

And on the quality of the knives....well I paid $70 to have them professionally sharpened. They will still need a ton of grinding to be a functional kitchen knife. Much to thick to cut a simple potato effectively even with a very shap edge.

Save yourself a lot of time and aggravation. Do not for any reason purchase a knife from this incredibly poor and dishonest company.
I wish I could post screenshots I have taken of our conversations on their instant messenger!
This company wouldn't last a year in north America.

January 24th.
Almazan still has not contacted me. There claim of making the knife they owe me and have shipped it to me is just a bold lie. I forwarded there comment on my review to there customer service and they continue to ignore me. I asked what's going on and they finally replied "they are looking into my order."
They have been saying that since December 18th.
They put more effort in making up lies when replying to my review. When I have time I will be putting a video together with all the screen shots and emails and putting it on YouTube.
And if you look at their comments they say they fixed the issue 3 weeks after I made the order. That's a lie. I contacted them after 3 weeks and they ignored me for 3 more weeks, telling me they are "looking into it." Then I escalated it and they finally contacted me after a total of 6 weeks

Feb 16. I still havent heard anything from them at all. Their claims of fixing this and shipping the knife I actually ordered is a total lie.
And after using their knives for a while now I find they are way too thick to be any good for anything in the kitchen. If you watch almazan kitchen their knife that these people model after is very thin! This has been the worst experience ever and the first time I have ever had a company out and out lie about everything!!!!

There is many great reviews that coming out this seller's scamming. I bought one of their product in Nov. 2018 but didn't arrived. I contacted to support@almazanknives .com but I haven't any response yet, My order# is 6014 please refund to me ASAP! I tired this game....

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