Anytime Fitness

Was contacted last week by the gym to advise that my full membership would be taken out on April 1st - I contested and said I prefer to freeze without charge.

He said they charge to freeze membership, and when I asked them to cancel my membership as I am outside my contract, they said I need to give 1 month notice, despite I cannot use the gym in that time.

I was told someone would call me back to discuss further and they have not - I objected to my DD being taken, but they took it out regardless - This is clear fraud and I have reported them to my bank and the Office of Fair Trading (OFT).

How any business can take people's money in full, without providing a service is beyond me. More so in these difficult times. Pure Gym and others have all offered to either freeze memberships for free or not take any payment. Anytime fitness is clearly struggling and relying on taking members money - but offer nothing in return. There is no idea when the clubs will open again, and I for one will not be going back.

I joined Anytime fitness in Jan 2019, at this point I told the team I had a brain condition and may need to freeze my contact, if I were to get ill. In July, I emailed the team to ask if I could cancel or freeze my membership...They told me I could only cancel if I had a doctors note (fair enough) so I said please freeze it until the doctors note was issued (this was ignored), having been in and out of hospital I forgot to request a note. Therefore I was still paying for the membership, which one month wasn't able to be taken because I did not have enough money in the bank - due to being on sick leave. In November I was told I need to pay £65.00 as a late payment fee, I called the team and questioned this, they said I should have contact them to inform them I was sick and that I still needed to pay. There was nothing they could do to support me. I then resent the email I sent in July (asking to freeze), which the team responded "OK we missed your email, we will write off the debt and freeze for another 3 months" At this point they asked me to sign a reinstatement form, however the details on the form and the details in the email were different. I questioned three times, why these were different. No explanation. So the reinstatement was not signed. On the 7th Jan 2020, I emailed the team again saying "Please can you ensure my membership has now been cancelled?" No response. Called the gym several times - no answer. I have now just been charged another £39, and been told the team did not receive my cancellation request in Jan *again*, and that they are unable to refund the £39. I asked for a complaints line and was told to "Google it and we do not hold this information". I think the staff are very very unhelpful and disrespectful. They do not take your situation into consideration, all they care about is getting money!!! I would avoid this gym 100% I would never rejoin. Also, to top things off - I was informed that the key fob (£35.00) was a deposit and I would get this back at the end of my contract. I have since been told "that is not true and my staff would not say that" .

They charge £6/month for membership freeze during covid-19 outbreak without informing the customers.

After close the gym because of the lockdown they offer to me 3 options to choose I told him that I want freeze my account but they still collecting the full monthly membership money £32,95.

I called him the last month and they told me it was their mistake but they can’t refund the money and for the next month the mistake was solve.
CLEARLY DON’T!!!