apexsuppliers

They shipped a bad DVDR/VCR combo; first it took two weeks of emailing with them to get them to send me a return label and they made excuses the whole time; when it finally came and I sent it back another week passed. Still no word or refund. They never respond, and the only action i get is when i initiate from mt end.I shipped the defective player back over a week ago; when will my refund be processed? This is taking incrtedibly longer than it should. I complained about it the day after delivery--they're not only slow to respond but full of excuses about the long delays. They fail to maintain any kind of communication from their end. It is always I who have to initiate communication after long periods of nothing happening. It confirms my initial thoughts that it would be a mistake to go the route of "replacement" or to continue to do business with them. I have no faith at all in their company, products, or customer service. In the end it looks like all they are is a bottom line distributor with little or no interest in the customers they serve. They should change their name: Apex means highest point, and they're surely nowhere near that.

I have never worked with a more honest and customer oriented sales group than ApexSuppliers , I highly,highly reccomend them and will certainly purchase from them iin the future

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