aplan.co.uk

4.2 / 5

aplan.co.uk

4.2 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.2 / 5

Trust Score

4.4

Reviews

3

Social

5

Featured

4.5

Technical

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Reviews Analysis

45

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0

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Aplan.co.uk Review

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Last update: Wed, Mar 9, 2022 1:48 AM

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Aplan.co.uk Reviews & Complaints (45)

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delivery

price 4.5 /5

quality

customer service 4.3 /5

on-time

The insurance Consultant Nigel at the Solihull branch was most welcoming. He listened to our requirements and provided to us a most competitive house insurance quotation which we then took out.
5

3 years ago

review by Deleted User

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had to be proactive to start the renewal process this year and the follow up Admin left a lot to be desired. Documentation promised to sent to me never arrived and when I called in the office nothing was ready for collection. I was told this was due to computer problems but it happened with both my House and Car insurance renewals! The actual insurances obtained however were competitively priced and met my requirements.
2

3 years ago

review by Mr Moore

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have used a plan for a number of years and as usual their service is excellent I would always recommend them for speed price and helpfulness. PEggy spear.
5

3 years ago

review by Mrs Spear

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I re-newed my car insurance in July 2019. The service offered by the A plan insurance consultant (Chris) was very good. Prior to contacting me, he had already searched the various car insurance databases for the best deal available to me on the market. It became a formality in re-newing my car insurance to a satisfactory conclusion.
5

3 years ago

review by Mr Mawby

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

James Homden in Southampton was very helpful in finding an insurer which would insure my house contents for £150,000 without having to fit house alarms. We had some correspondence on some individual items needing specific valuation and advice from A Plan was clear and precise.
4

3 years ago

review by Mr Hacking

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I am very pleased with the service I have received, the phone is answered in good time, not left hanging on listening to music, my renewals were dealt with very professionally
5

3 years ago

review by Mrs Kynaston

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would have scored 5 star, as the communication and courtesy are brilliant. However, as with all such transactions, it seems like there has to be a short period of negotiation before getting the ‘best’ offer. It would be great to feel that the renewal is already the best offer. Having said that, I feel far more confident dealing with A-Plan than trawling through comparison websites.
4

3 years ago

review by Mr Barnes

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Have been with A plan for quite a few years now and have always had good service and advice, thankyou .
5

3 years ago

review by Miss Robinson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Our thanks to Oxford APlan particularly to Mark and Ashley who have looked after us so well with all our insurances for many years.
5

3 years ago

review by Mrs Palfreyman

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I've taken out 3 insurance policies car, motorcycle, home, very pleased with prices handy having all in one place would definitely recommend
5

3 years ago

review by Mr Sandwell

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I've used A-Plan for my motor insurance for many years and the face to face service has always been very good and the premiums I have paid have been very reasonable and often cheaper than online quotations from other companies.
5

3 years ago

review by Mr Ross

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been a customer for many years I appreciate the prompt, friendly and helpful service I frequently recommend A Plan to friends and family
5

3 years ago

review by Mr Wallis

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been with A-Plan for 7 or 8 years now and they have been very good and staff in the Ruislip shop are very polite.
5

3 years ago

review by Mr Bunney

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Good information on insurance and new company coverage and best price on market,paid yearly amount by card a week later.
5

3 years ago

review by Mr Creighton

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Been dealing with A Plan for many years now with cars and houses insurances.Always excellent customer service and very helpful. Reminded when policies expire as well. Very polite staff. Thank You.
5

3 years ago

review by Mrs Goodman

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I can’t praise Simon and Ricky from the Banbury branch up enough. They are so professional, helpful and friendly they made a very difficult claim slightly less stressful. It was due to them that I renewed again with A-Plan. They deserve a pay rise!
5

3 years ago

review by Mr Mocroft

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have no problems with A-Plan I just pop into there Horsham office and renew my 2 car insurances and my house insurance when due and speak with one of there staff and within 10mins job done. What could be easier have done that for the last 8 years very happy. ????
5

3 years ago

review by Mr Farley

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have had to make a claim on my house insurance a plan have not been very helpful haven’t been kept upto date with what is going on I have 3 insurances with you when they run out I will not be going to a plan again
1

3 years ago

review by Mr Smith

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I recently had to change my insurance I phoned & they sorted it all out for my looking at my original insurance cover to see if it provided what I needed it took some time so they went off & found everything out got New quote from another insurance firm & rang me back once everything was sorted so all I had to do was the bad bit & pay. Very good went extra mile
5

3 years ago

review by Ms Hilliard

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I’ve used Aplan for many years I always speak to Sue Cherry at Evesham, she is excellent and very helpful.
5

3 years ago

review by Mr Lewis

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Aplan.co.uk Review

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