apteka247express.co.uk

Placed few orders in the past, always arrived on time. You have to pay for the "royal mail 1st class" to make your shipment "express" and I always received my orders within 2 days time frame, from the day of purchase / money transfer.

Unfortunately, I came across very weird experience just today. I placed order at 7am in the morning (including money transfer as well), but I did not receive any confirmation that my package has been shipped as usual. Contacted company to discuss this but they could not find my order or any details regarding the money transfer I have made on early morning. Company representative (never introduced him/herself), asked me to provide screenshot from my bank account (what?! Not a best practice, I lost my trust fully from that point), to proof that money has been sent. Once this has been clarified without any screenshots, "representative" said that my package is in transit already and it shall arrive in 4 days - not 2 as usual. You can clearly see that I have been lied about the postage, but company would not admit any mistakes as I paid for the "express" postage so they will have to refund me for that if they failed.
They also refused to refund me fully for my order (I requested that before my package "become shipped already" so i would not be surprised if word "refund" changed their point of view on my order status).

"Representative" start to ignore me once I requested any evidence for my order to be out from their premises - by the law they must provide that upon customer request.

Very weird acting, customer service on very poor level.

Personally, I'm shocked.

Email will be send to Trading Standards due bank fraud practices.

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