2.9 / 5
Trust Score
3
Reviews
1
Social
3
Featured
4.5
Technical
Is aquarestoutlet.com legit?
- Several trusted websites are linking to this site
- The SSL certificate is valid
- This website has existed for more than 3 years
- We found several negative reviews about this site
- Facebook account not found
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
17
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Based on 563 reviews
Smart.Reviews
2.9
17 reviews
Trustpilot
4.1
546 reviews
Aquarestoutlet.com Review
Home of the QuickShip Guarantee Spa leaves warehouse in 2 business days
Aquarestoutlet.com Customer Service Contacts
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Last update: Wed, Mar 9, 2022 3:15 AM
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Monday Dec. 23. Factory somehow misplaced my order and had to wait until my unit went into production again. After two days of tracking down my tub they couldn't even offer anything for the inconvenience. Looks like they are a middleman company and don't follow up very well with their customers. If you want a tub go buy one locally and pay a little more, you probably won't have to wait months for it to show up.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
UPDATE: 6/3 I received my shipping details!! I’m excited! I hope it hurries! I will update again when it arrives!
UPDATE: 6/12 I still have not received my hot tub, and the tracking number they give you is useless. I am now being told that I have to wait until the 15th to receive my hot tub! This means it will be TWO months of waiting. Will update when (or if) I get the hot tub!
UPDATE: got a phone call it will be delivered tomorrow 6/17.
UPDATE 6/17: Got my hot tub! The driver was very nice! Will update on how the hot tub preforms!
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
I signed up for an account on their website with the same email I used to purchase, and the order doesn't appear in my profile. It seems that if they used that feature so that customers could be aware of the status, we wouldn't have to send emails that don't get answered.
I am just assuming that the company is overwhelmed due to the pandemic and increased orders due to govt stimulus. But they should take note that communication is key. Fix the lack of response via emails and/or allow for customers to check the status via the webpage.
When ordering a spa, customers are having to usually coordinate build-outs, electrical additions, ordering spa supplies, etc. So having an idea when things are going to ship is VERY important.
Update: Got a message that the spa is shipping today, 6/16. Bumping to 4 stars.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
It's 2 speed and when it's on high it's seems more like low speed our previous 110v hot tub. They claim to have 3 HP motor but HP on the name plate left blank. So I called the motor manufacturer and gave the model # and it's a 1 HP!
Also paid for the 2 day shipping and had to call them several times before it shipped on the 3rd day.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Aquarestoutlet.com Review
Home of the QuickShip Guarantee Spa leaves warehouse in 2 business days
Aquarestoutlet.com Customer Service Contacts
No contact details for this company.
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3 years ago
review by Du Morris
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)