Austin Mattress Stores - Organic Natural Latex Mattresses

I love this place! I buy all of my mattresses here. Very high quality and great service over all of these years.

i noticed the 1 star review, and based on my experience buying from Austin Natural Mattress late last year, decided to add my review. I bought a mattress from the Bee Cave location. Steve was amazing. Knowledgeable. Non-pushy. I had actually come in for a frame after buying a mattress online. i ended up canceling my online order and going with Austin Natural Mattress. I'm SO glad i did. I was given a wonderful deal. i've had my mattress for 6ish months now and i LOVE it. Steve added a couple free pillows as part of a deal, and encouraged me to take my time and test out loaner pillows to make sure I was happy. The delivery & setup were well communicated.

So price was great, product was great, I trust them. I am wondering if perhaps that 1 star review is some kind of personality clash? Or miscommunication?

I recently referred my son and his fiancé to Natural Mattress in the Bee Caves location based on my Dr recommendation. The owner sold them a Magniflex mattress. It has been almost 3 months and they have yet to receive their mattress. They have paid for their mattress up front and have been offered no credit to date only a different type or size of mattress altogether as a loaner . The owner has been unapologetic, aloof, and without concern. I would not purchase a mattress at this location.

Charles was so accommodating to my girlfriend Taylor and I as he took our requests of materials/comfort levels for our purchase and made it super easy to buy our bed. Would recommend anyone looking for a great new bed without the pushy sales techniques come here and work with Charles. He actually knows what he is talking about and is a seasoned 13 yr veteran of this cozy business!

I am very upset about the customer service I did buy a matress on May/29/2020 at the Austin Texas online store to my surprise i did tried to track my package with the information that Matress Firm give to me and was impossible so after several emails to the store because they never answered the phones this men contacted me assured me that my matress will be deliver with no problem maybe very soon but at the same time he says that it is not possible to track my package because they weren't Amazon or something like that he says but because he want to be nice with me then him Mister Bert Cantu told me that for sure he would call me as soon he knows something anything about my package, because again they are not Amazon.

I guess he doesn't know nothing because I still waiting for a call or for my matress of course I did emailed Matress Firm again and called them and again there is no answer.

I make them 100% responsible because i am an assencial worker so my schedules vary everyday and i just need to know when my package would be delivery it is to much to ask?

I need to know when the package arrives in order to be here at home I living very close to downtown Austin, Texas all kinds of people walking around without any restrictions and my package couldn't simply be there sitting for hours it could be stolen.

Please if someone who working in Mattress Firm see this please help me.

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