4.3 / 5
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3.1
Reviews
5
Social
5
Featured
5
Technical
Is autoaccessoriesgarage.com legit?
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30
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0
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0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Based on 63 reviews
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4.3
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Autoaccessoriesgarage.com Review
Shop the best online store of Auto Accessories and Aftermarket Parts Find Free Shipping Price-Matching Professional US Sales Staff
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Last update: Wed, Mar 9, 2022 1:12 AM
Used the plow today as we had our first big snowfall for the year. The Plow 180 was perfect and flawless. Used on 2011 F150.
Auto Accessories had the lowest price! Fast Shipping.
First off, it took over two weeks for the "custom" order to arrive.
Second, the center console is wrong. My truck has a built in belt with a cupholder and console. Did they have this option? No and I did not realize it at the time. The only option was with or without built in belt so I chose with built in belt. It is not like my truck is special...it is an XLT with a 40/20/40 front seat. My two choices are to cover the seat belt or cover the cupholders and console. Hmm...which should I choose? Neither.
Does the bottom 20 seat cover fit? I cannot install it properly. It has velcro on the sides but there is no where to velcro it.
Has Auto Accessories Garage been willing to help? Of course, send it back and we will charge you a 15% restocking fee plus shipping. Not a great option, I'm afraid.
Buyer Beware!
Disliked that the images provided were NOT vehicle specific
As a result the product received was unexpected and different from OEM
The rear mats were actually left AND right
The front driver side mat lacked OEM hold in place grommet
This was probably my own fault, but these mats did NOT have a rubber/latex backing
So essentially what I got was a die cut edge sewn mat (same as a door mat size carpet sample)
Store buyer be ware!!!
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Autoaccessoriesgarage.com Review
Shop the best online store of Auto Accessories and Aftermarket Parts Find Free Shipping Price-Matching Professional US Sales Staff
Autoaccessoriesgarage.com Customer Service Contacts
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9/3/12 – I placed an order for a Bed Rug via your website
9/4/12 – I received an email from you indicating the order had shipped (nice turnaround)
9/4/12 – I view tracking information online, indicates UPS has not yet received the order
9/5/12 – I view tracking information online, indicates UPS has not yet received the order
9/6/12 – I check tracking information online, indicates UPS scanned the package at 3:50am in Maumee, OH and it is out for delivery
9/6/12 – My UPS driver came and went, no package delivered
9/6/12 – I chatted with UPS online, they indicate the package will be delivered tomorrow
9/7/12 – I checked tracking info online, it indicates the package is out for delivery today
9/7/12 – My UPS driver came and went, no package delivered
9/7/12 – I called UPS, explained to them that the package showed Out for Delivery two days in a row, yet wasn’t delivered. UPS said to initiate a “Package Investigation” and said that the shipper should do this as recipients rarely have all of the information required to do this.
9/7/12 – I emailed your customer service department explaining the problem and requesting a “Package Investigation”
9/10/12 – I received a response from Customer Service indicating that UPS says the package is out for delivery and requesting that I call if I have any additional questions.
9/10/12 – My UPS driver delivered another package to my home. I asked him if he had another box and he said No. I told him the story, and he told me that he was on vacation last week and the other driver may have misplaced it. He urged me to contact UPS and/or request the shipper contact UPS to do a Package Invesigation.
9/10/12 – I call customer service. I am told that the manufacturer dropships the item directly and that your customer service dept would reach out to them. I request that you request the manufacturer initiate a “Package Investigation”. I also request that if the package is lost, please overnight a replacement ASAP.
9/11/12 – I received an email from your customer service team indicating that, per the manufacturer, the package was Out for Delivery again today. I reply to that email indicating that simply looking up the tracking number on the UPS site is not enough, that they need to do a Package Investigation and that if I do not receive the item by Thursday, September 13 that I will dispute the charge on my credit card.
9/11/12 – Having received no response via email from Customer Service, I call customer service again. I explain the entire story again to the customer service agent over the phone who again tells me that the package is Out for Delivery. I urged her not to simply accept the status according to UPS, but to please initiate a “Package Investigation”. She agreed to call UPS while I was on hold. She came back and told me that UPS assured her that it was out for delivery today. I reiterated my frustrations and the fact that you as the seller and bedrug as the manufacturer have nothing to lose here and that I am the one missing out on my item. I told her that if I don’t receive the item by Thursday that I will dispute the charge on my credit card. I added that if they could ship an item overnight to me, I am more than happy to charge my credit card for the second item and if the original item appears I will refuse delivery and/or send the item back using an issued call tag.
9/11/12 – I checked my front porch once we returned home for the evening – no package. I checked the UPS website and it says it is still Out for Delivery.
9/12/12 – I called customer service at 8:30am (Eastern Time) and sat on hold as the first caller in line for 10 minutes. After holding for this length of time, I assumed that Customer Service was not open at this hour even though the system did not tell me this and allowed me to sit on hold for 10 minutes. I also checked the UPS tracking and it says, yet again, that the package is Out for Delivery again today.
Auto Accessories Garage customer service was unable resolve my issue in a timely manner. They told me that the manufacturer was unable to ship a replacement item until the investigation is complete.
Shame on Auto Accessories Garage and Bed Rug for not resolving this issue. If their customer service is this bad before I ever receive the product, how bad will they be should I have a problem?
I understand that UPS is likely to blame in this instance, but not addressing the customer needs in the meantime is a bigger issue to me. I am the one who placed the order and paid for the item and am still waiting to receive it.
3 years ago
review by Itmanagerinohio W.