2.6 / 5
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1
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5
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4
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22
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Based on 22 reviews
Smart.Reviews
2.6
22 reviews
Autogeneral.com.au Review
Auto General Insurance Company Ltd offers highly competitive quality products including car home insurance in the Australian marketplace
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Last update: Wed, Mar 9, 2022 2:10 AM
Appalling service. Surely answering calls is essential so you can talk with customers?
Not good enough.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
July 29th 2016 Update: Don't insure if you expect quality & satisfaction
Its all good until you make a claim especially if your car is under new car warranty and they allow grey import replacement parts that jeopardise your manufactures warranty. Then they flog you off saying you signed an agreement by taking out a policy with them makes you feel like you have sold your sole to them. Wouldn't let my mother-in-law take out insurance with them.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
One of their assessor's named [name removed] didn't have the courtesy to respond to my queries. When I pushed for a response his manager [name removed] started to deal with me with a promise that he was trying to change my perception of their company by providing me the best service. Turns out that this manager [name removed] was no different – [name removed] doesn’t pick up the phone and doesn’t reply to his voicemails. Most importantly, they have an email address ([email protected]) listed on their website where you can submit your queries – Surprisingly, no one checks that email box! You will never receive a response from this email other than automated message stating we will reply back as soon as possible (in 100 years).
I am a BUDGET DIRECT client and am going to change my insurance company just because Auto and General administers their claim.
BIG NO to these unprofessional bunch of people!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
When making the claim, I provided all the relevant photos taken after the accident and stated that the other driver had admitted it was his fault and he had said 'sorry' for causing the accident.
However, I was shocked when told by my repairer that I should pay the $750 excess! Anyone could tell the young driver was at fault and the broken pieces of the plastic lens of my car light were close to the kerb. How could you reverse your car into another car that was just beyond your driveway in the street? He could not even lawfully cause damage to my car even if my car was parked illegally on his driveway! His car was basically off the street on the footpath section of his driveway while my car was in the street close to his driveway (because it is a narrow street and there were cars parked on my side of the street)!
Auto and General made this outrageously unfair decision simply because the other driver is with the same insurer as I. It would have been an entirely different decision if our insurers were different companies!
I intend to take this matter to the Financial Ombudsman if I cannot get this matter resolved to my satisfaction.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Thank you Anna for your quick, efficient and professional manner to finalise this matter. Sheila
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Thx A&G!! Great service!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Budget if you going to stay insurer of the year blah, blah, blah - get yourself another Underwriter to replace the pathetic A&G !!!!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Company has been reported to ASIC, ACCC and fair trading.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I purchased a new Mazda CX-5 in 2014 on lease with Maxxia who recommended Auto & General.
In 2014 a lady reversed into me in a car park. Very minor and she admitted fault and had full insurance.
I was encouraged by A&G to submit the claim with them and they would chase up the other company to recoup the costs. Customer Service was good and repairs completed, everything fine.
In 2015 I hit a roo (minor panel damage) and paid an excess, kept my no claim discount, A&G claim and customer service was good and car was fixed.
This year a rock went though the radiator and needed repair, was advised by A&G they would cover this and they did and everything was fine.
Last year, my neighbour backed into my parked car at home and he admitted fault and provided my NRMA's claim number. Again I was encouraged by A&G to make the claim through them and I did. Service was good and car was fixed.
I have a full car, truck and bike licence with no demerit points.
The Bad;
A&G have sent a letter stating they are not going to renew my policy this month. I rang and spoke to a manager [name removed] who was very polite and nice. I was advised that because I have made 4 claims since 2014 that the 'underwriting' department have deemed myself as 'high risk' and won't insure me anymore. [name removed] offered to send through a complaint to the other department and get back in 48hr, which she did but with no change.
A&G are basing my driving history and risk assessment on 2 claims that were not my fault and all costs were recoverable by A&G from the other company. This, after I was advised to make these claims direct to A&G.
I am finding other insurance companies ask new customers if they have had insurance cancelled, refused etc. and won't insure you if you say yes or it will cost a lot more.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Please be advised that I lodged a claim on the 10th of December 2018, and as at today, there is no sign of my car being completed. Here are the details.
I had a minor car accident on Friday 7 December 2019 at 5PM. On Monday 10 December I lodged a claim with 1st for Women.
I looked for a repair company that offered complimentary hire cars. My local Sheen Automotive were happy to take the job until I said it was 1st for Women / Auto and General. Once they knew that, they refused the job. They said that Auto and General were too hard to deal with, and they recommended I change my insurance to AAMI.
The car was to be taken to [name removed], Auto and General 0402 971 150 for assessment. I was told that if I used the Auto and General recommended repairer, it would be quicker.
There were A LOT of delays. Finally on 20 December I took my car into approved repairer (was supposed to be quick) United Cencom in Preston. I was told by [name removed], that due to the Christmas period the car wouldn’t be finished until about the 3rd or 4th week of January.
It is a total of 3 months after my claim was lodged and I still don’t have my car back.
Until today, I’ve had to ring United Cencom asking where my car is. I keep getting told stories of parts on order etc etc. However, anybody can admin that 3 months SO FAR for this process, for a minor accident is Appalling and well below par.
Of course, I’m moving to AAMI.
Today, I called 1st for Woman claims. I had to call twice and got nowhere. I didn’t get through to anybody.
I then call your office 07 337 8801 and had no assistance at all. The receptionist put me on hold and forgot about me.
I asked for an email address where I could send this letter, and she refused to let me have one. I asked to speak to her manager and she refused. I argued that somebody in the building would have an email address. Again she refused, and put me on hold forever.
I’ve now rung [name removed] from Auto and General, the assessor to ask him to investigate – since I can’t get through to anybody else at all!
Whatever the “excuses”, this is appalling service and you should know about it.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
The Uber driver hit me, lied and said I had pulled out in front of him, I had photo-evidence of the damage from how he had hit me (supporting my version of events was correct), there was no way I could have pulled out or my right doors would have damage, he was going too fast in a shopping centre area, rushing to a client hitting me, I was 70% into the car-park driveway!
Not only after 3 months have I lost my excess and perfect record for nothing! As a single low income earner - I can barely pay my mortgage - now I have no car insurance to get to work safely !
Finally, they also allowed the Insurer of the other company (RAC) to have access to my email, when I should not have been contacted ever - that is their job to protect me and what I was paying them for!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
There was no follow up calls until I called them after a month & half to find out what's happening with my claim. Their advert says "Paperwork Claims", however I still had to complete paperwork. I am having to deal with long call wait times, rude customer service advisors and the lack of information I am given about the claims process given it's my first time.
I have spent over 90 minutes of my life on the phone listening to your hold music to get absolutely nowhere, to be told that the only way I can get a rental car is if I am found to be "not liable", which can apparently take months. They made a decision without any investigation that I was at fault and will have to pay excess as well as my rating will be downgraded. Your staff lack empathy and proper training which is abhorrent considering the amount you spend on advertising! My car has been sitting at home not drivable for month & half, I am told I won't have a car till potentially the end of Jan. How is that "In good hands" or "Fast reliable repairs"?
As soon as this is all done and I have my car back I will be changing insurers and making sure my whole family do the same!!!
Very dissatisfied customer!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Autogeneral.com.au Review
Auto General Insurance Company Ltd offers highly competitive quality products including car home insurance in the Australian marketplace
Autogeneral.com.au Customer Service Contacts
No contact details for this company.
Share the company's rating
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3 years ago
review by Doug W.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)