Auto Parts Fair

After waiting 2 1/2 weeks for the arrival of my parts I finally called the customer service number provided on my order confirmation. At first it seemed that they could not even locate my order. Eventually they provided me with another customer service number to contact. Again it seemed they could not locate the order. Finally I was told that one of the parts ordered was not available, the second part showed one in stock, however the customer service rep advised me that waiting for this part was "risky", and the third part they were unsure of. What kind of business is this? In this day of computer they should have known right away that these parts were unavailable. Instead they took my money (charged my Visa immediately)and left me hanging for 2 1/2 weeks without even an e-mail telling me of potential supply problems. I requested a full refund of my money during this conversation (June 2, 2010) and was told that it would take 7 business days. Guest what? to this date no refund. I've been ripped off! Whatever you do, don't order from this company or one of its affiliates. It seems there are several websites being operated by this same company. You can tell by the phone numbers and the website format.

Bought Used 2013 Subaru BRZ Engines from autopartsfair at just $2,788. Got it within a week without any damage. They response fast and enquire about products till I got delivery. I’ll order more auto parts from this store.

My order, a brake pad and caliper for a 2000 Subaru Impreza, was a disaster and remains so. I ordered parts on 23-May and received confirmation that the parts had shipped 25-May by UPS ground. After a week I hadn't received my parts so I began calling them, 11 times in 5 days to be exact, but I never got an answer. I then contacted their supplier (worldpac in this case) who told me that auto parts fair didn't send them my zip code so the parts never shipped. I corrected my zip code w/ worldpac and I alerted APF to this fact by e-mail through their website on 7-June. I also requested my origination fee to be refunded for their failed service, no reply. On 9 June I received my brake pads but no caliper. I don't know how I am supposed to use pads without a caliper, perhaps I am supposed to squeeze them together with my hands when I want to stop? I continued my calls to APF to determine what happened to my caliper and to find out where my origination fee refund was, still no answer. Now it's the 15th of June and my car remains on jacks, where it was almost four weeks ago when my parts were "shipped". If you like paying a $55 service fee for a company to screw up the most basic aspect of your order, if you like having a car you need to survive sitting on blocks for a month, if you like calling a phone number that just rings and never answers when you need service, and if you like sending e-mails into customer service black holes, then go ahead and order from them.

I almost did not place an order from autopartsfair due to the bad reviews that seemed to plague this seller. But i can honestly say i did place an order and was pleasantly surprised. I ordered a radiator fan blade for my '90 300zx. It was significantly cheaper than other sites I looked at. The order was processed in 1 day and had been shipped by the second day. I did go back to the autopartsfair site and check on shipping info. There was none on day 3, so i began to think the reviews I had read about poor customer service, long phone wait times, and speaking to foreign operators would be my lot... But to my surprise again, I was on the phone less than 2 minutes before I was helped by a pleasant English speaking native that answered my questions in detail and was able to give me a FedEx tracking # immediately. Product arrived on time (within 8 days) and in good condition and the part itself was exactly as specified. All in all I had a good experience with autopartsfair and would order from them again.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.