auxillis.com

Following a no fault claim I was directed to Auxillis, the lady who took my call was very helpful and from that point on it was a stress free experience. A hire car was delivered to me the next day and my car was collected the day after. My car was then returned a few weeks later fully repaired, I honestly can't fault the service.

Excellent service they kept me updated every step of the way , even after they repaired my car there after care was just as good when I had a small problem with a light showing up on my dash they sorted it straight away and offered me another car for the day while mine was in for a couple of hours

After having a non fault accident, my insurance company put in touch with Auxillis, and I'm so glad they did. From start to finish, they did everything for me. They were extremely efficient and professional. I didn't have to do a thing. My car was collected and bought back to me fully repaired and valeted, within less than a week. Whilest my car was being repaired, I was given a courtesy car to use and that was delivered and collected in the same professional manner. The staff were always friendly and reassuring. I would definitely recommend this company.

Auxillis was previously 'Helphire' and 'Angel Assistance' and they changed their trading name in September 2016 [Ref. 'Fleetnews' 06-09-16]. 'Helphire' was horrendous (see reviews for Helphire in 'google). Be under no illusion, from my experience this company will seek to provide you with an expensive hire vehicle and indicate they will cover virtually all costs and charges. Do this at your own risk and be 100% sure that you will indeed get these costs re-imbursed or paid for by Auxillis. I you have any doubt or feel that you may be getting 'hard-sell' tactics then do some research first via e.g. moneysavingexpert.com. YOU have the option to go straight to your own insurance company and seek to arrange for car hire or even better just provide your other own car instead of signing up with a company such as this. Please be warned that Accident/Claims Management Companies (CMC's) have been strongly criticised by industry regulators and the media and there is discussion (late 2019) that the FCA (Financial Conduct Authority) will seek to regulate these companies (at the moment they are NOT regulated). So do some thorough research on what users REAL experience is of a CMC before simply signing the paperwork. There can (sometimes) be a good reason for using a Claims Management Company (CMC), but as the FamilyMoney website notes : "What criticisms have there been of CMCs? Complaints about Claim Management Companies tend to centre around three main aspects. The first is that they may – knowingly or unwittingly – give their clients misleading and inaccurate advice. For example, they may encourage them to agree to an out-of-court settlement when going to court (with a competent medical report) would have resulted in more compensation. A 2012 Citizens Advice poll found that less than half of CMCs gave their clients a clear assessment of the chances of success in their case. CMCs instruct a solicitor on the claim, and so act solely as intermediaries. It would be much cheaper for complainants to instruct a legal representative directly, and save on CMC fees. Their charges can be as much as one third of any settlement. The second reason why people have been critical of CMCs is because of their fee structuring. In the CAB poll, 2 out of 3 companies didn’t tell their clients how much they charged, and 72% didn’t say when the fees had to be paid. Others asked for fees upfront before the case had been heard. Apart from their poor value for money and misrepresentation of their services, the 2016 Brady report also criticised the aggressive marketing tactics of some CMCs. These included cold calling (in the form of text messages or visits to people’s homes)" [this extract taken from the FamilyMoney website - https://www.familymoney.co.uk/life-experiences/money-magazine/claims-management-companies/]

My experience with Auxillis (which used to be 'Helphire' and 'Angel Assistance' until the poor reviews of their business made them change their trading name - try putting 'Helphire' into google!) was horrendous and at the end of 3 years of them chasing me for over £17,000 they dropped their demands as soon as a court case was threatened. The Financial Ombudsman was appalled at the antics of this company and not only paid me compensation but noted the devious, aggressive and unprofessional tactics employed. Be under no illusion, this company will seek to provide you with an expensive hire vehicle and indicate they will cover virtually all costs and charges. Do this at your own risk and be 100% sure that you will indeed get these costs re-imbursed or paid for by Auxillis. YOU have the option to go straight to your own insurance company and seek to arrange for car hire or even better just provide your other own car instead of signing up with a company such as this. Please be warned that Accident/Claims Management Companies (CMC's) have been strongly criticised by industry regulators and the media and there is discussion (late 2019) that the FCA (Financial Conduct Authority) will seek to regulate these companies (at the moment they are NOT regulated). So do some thorough research on what users REAL experience is of a CMC before simply signing the paperwork. There can (sometimes) be a good reason for using a Claims Management Company (CMC), but as the FamilyMoney website notes : "What criticisms have there been of CMCs? Complaints about Claim Management Companies tend to centre around three main aspects. The first is that they may – knowingly or unwittingly – give their clients misleading and inaccurate advice. For example, they may encourage them to agree to an out-of-court settlement when going to court (with a competent medical report) would have resulted in more compensation. A 2012 Citizens Advice poll found that less than half of CMCs gave their clients a clear assessment of the chances of success in their case. CMCs instruct a solicitor on the claim, and so act solely as intermediaries. It would be much cheaper for complainants to instruct a legal representative directly, and save on CMC fees. Their charges can be as much as one third of any settlement. The second reason why people have been critical of CMCs is because of their fee structuring. In the CAB poll, 2 out of 3 companies didn’t tell their clients how much they charged, and 72% didn’t say when the fees had to be paid. Others asked for fees upfront before the case had been heard. Apart from their poor value for money and misrepresentation of their services, the 2016 Brady report also criticised the aggressive marketing tactics of some CMCs. These included cold calling (in the form of text messages or visits to people’s homes)."

The customer service was excellent, delivery of my hire car was prompt 2 days after my car was in a accident.

The repair service was excellent but the loan vehicle was not cleaned and they charged me 60 when they picked it up without an explanation and the car had the same fuel in as left and was much cleaner

From last one week i phoned them four times that take back your hire car but they are ignoring. I have no extra space and if any one damage the car it will be another big issue for me.

One week ago i request them that please take back your hire car. I phoned them 4 times but still they are ignoring. Very useless. I have no space if some one damage the car it will be another issue for me.

On 10/01/ 2019 our car was ran into by… On 10/01/ 2019 our car was ran into by a third party so phoned ins and they put me on to Auxillis as a no fault claim.So far I have experienced very very poor communication from them. Our car was not picked up until 18/01/2019 because the garage they had allocated was full to capacity but they failed to inform me until I phoned them about it. I have since had to get in touch again to get any info on how this was progressing as they are not keeping me informed in any way about it. Terrible service and in my opinion just an extra cost to people who pay for insurance, will certainly avoid them in the future. And the saga continues,I have had to go and retrieve our vehicle from 50 miles away and it is in worse condition than when it went away. Lots of nuts and bolts left in the centre console, body parts removed from the bumper and engine bay and just thrown in the boot. Have had to phone my insurance and tell them to handle the issue and immediately get a response next day by letter from auxillis next day to confirm that my insurance company are dealing with the whole matter now. By far the worst experience I have had ever when dealing with damage to a vehicle. There should be an option for no stars because Auxillis dont get any from me.

We had an excellent service as we had our hire car for almost four weeks. The vehicle was delivered and collected on time and we were regularly kept up to date.

Auxillis were professional efficient and delivered what they promised staff were friendly and explained the process to me as this was my first accident on the road for 40 years . I would recommend using Auxillis to anyone. 5 stars from me.

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