axa.co.uk

4.7 / 5

axa.co.uk

4.7 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.7 / 5

Trust Score

4.3

Reviews

5

Social

5

Featured

5

Technical

Is axa.co.uk legit?

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  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • Instagram account not found
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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

2185

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0

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0%

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Based on 11515 reviews

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Axa.co.uk Review

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Last update: Tue, Sep 7, 2021 3:23 AM

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Axa.co.uk Reviews & Complaints (2185)

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delivery 3.5 /5

price 4.4 /5

quality 4.7 /5

customer service 4.5 /5

on-time

I first used AXA for my car insurance last year because of the very competitive price and was surprised when AXA actually reduced the price in the quote for the next 12 months. Well done AXA !
5

1 year ago

review by James Parker

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had to contact AXA several times in connection with releasing some equity in my flat, and each time I called, they were unfailingly helpful and pleasant. And I’m very happy with my buildings and contents insurance too!
5

1 year ago

review by Helen Nixon

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Quick & easy to use 10 out of 10 for service.
5

1 year ago

review by Mark Berridge

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Reasons behind my 5 ???? rating were based on price (AXA insurance offered the best value), great free inclusive deals & reasonable priced add-ons fast & quickly done in half an hour.
5

1 year ago

review by Peter Szabo

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

EXCELLENT , guys on "messenger " Gary and Andy , great customer "Facing" attitude .... in a former life I used to train agents for Capgemini , if I was their spline manager I would be more than pleased
5

1 year ago

review by Anthony Bradshaw

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have my insurance when I log in to AXA online, but it has been 4 hours and I haven't received confirmation e-mail.
5

1 year ago

review by C. F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

5 star service from a 5 star company
5

1 year ago

review by L. D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The 2 people I spoke to yesterday and today were both very courteous and helpful. They both provided me with the desired information that I required. I subsequently brought the insurance straightaway. I will be recommending AXA to my friends!
5

1 year ago

review by Amanda K.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

everything came in a positive order all the way to the end and I now have the insurance I need in 10 minutes tops
5

1 year ago

review by Anthony Houlbrook

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Excellent price for five star insurance cover with easy to navigate website once transferred from the search engine.
5

1 year ago

review by I. X.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Everything was explained simply and easily understood, the process of setting up the insurance was quick and easy and straightforward, no problems occurred and it took all of 5 minutes to deal with
5

1 year ago

review by Leona Powell

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The price went up from a quote from three days ago, despite nothing changing. Form was easier to fill in than most others.
3

1 year ago

review by J. L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The web page told me it was redirecting so as i could get a logon account and password, But never worked, just the hour glass / ring for almost an hour so needed to make a phone call, who did help to my satisfaction,.all of the web application was extremely slow and like I said, did not ever get to the end, payment took ages the whole think very slow.
3

1 year ago

review by William Waiting

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I asked for payments to be taken monthly on the 29th of the month, 2 payments have been taken from my bank this month. Why , this is not the service I would expect without my concent.
3

1 year ago

review by Bernadette Peabody

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have used you in the past and I have been very happy with the service
5

1 year ago

review by Q. R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I renewed my car insurance for a second year as the renewal cost was very competitive. It was very easy to set up and efficiently managed.
5

1 year ago

review by J. Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have insured with AXA for the 2nd year & the price remains good however I have had to make my first claim in 16 years this year, the claim is non fault on my part & the process of getting hold of AXA is infuriating. Whenever I call I get the standard pre-recorded msg that 'call volumes are higher than average (they can't be higher than average all day, every day) & it may take 30 minutes to answer my call'. On one occasion it took 50 minutes! If I e-mail for an update on my claim, which I have done a number of times there is zero response. Unfortunately my insurance renewed while my claim was being processed (it still is over 1 month since the accident, despite the other drivers insurance company accepting liability on the day) and so I was effectively stuck with AXA. While their price is good I would have looked to insure my car elsewhere due to the very poor communication & availability of staff when you do need to make a claim. Lets hope, having had 16 years trouble free motoring until now I do not have to make another claim & go through this incredibly frustrating process again.
3

1 year ago

review by S. X.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Had a quote of £392.54 on 28th Oct 19 went to buy policy on 31 oct 2019 but had increased to £435.71. Not impressed.
3

1 year ago

review by N. D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was given prompt and first class service when I made a claim.
5

1 year ago

review by Dorothy Tomkinson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Very reasonably priced,automatic renewal but with a difference , most home insurers put up their prices year on year but AXA insurance actually dropped the price of renewal. A pay off for loyalty, so I am staying with them and would recommend them for Home insurance.
5

1 year ago

review by John Hayman

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Axa.co.uk Review

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