axani.co.uk

4.5 / 5

axani.co.uk

4.5 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.5 / 5

Trust Score

4

Reviews

5

Social

5

Featured

4.5

Technical

Is axani.co.uk legit?

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  • The site has mostly good reviews
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  • This website has existed for more than 3 years
  • Facebook account found with large audience
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Reviews Analysis

1514

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vs

0

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0%

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Based on 1518 reviews

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Axani.co.uk Review

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Last update: Wed, Mar 9, 2022 1:51 AM

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Axani.co.uk Reviews & Complaints (1514)

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delivery 3 /5

price 4.3 /5

quality 4.7 /5

customer service 4.7 /5

on-time

I got excellent service from the assistant , who was very pleasent and helpful, he offered me the best package which was great. I will most definitely shop again again with you, when my wife's car insurance is up for renewal.
5

3 years ago

review by Robert Fields

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was in lockdown phone a lovely girl answered polite helpful patience friendly makes such a difference these days. Satisfied customer.
5

3 years ago

review by Christine Curry

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My agent provided me with an abundance of knowledge and his knowledge of his job also shined through. He was super helpful as it was my first time taking out my own insurance policy, which made the process a lot less daunting.
5

3 years ago

review by Niamh Kerrigan

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was getting DAILY reminders that my Insurance was due, which I knew about. Overkill to say the least. Yet when I emailed twice, I never got a reply.
1

3 years ago

review by Mary Mati

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I don't know why they put my monthly payments up I have not made any claims. A bit disappointed they did not reduce them.
1

3 years ago

review by Francis Wright

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I'm very grateful to Laura the manager from the Bangor branch who over the last number of weeks has patiently and in a determined manner managed to sort my “MyAXA” account.

Not only has she done this but she has managed to group all of my policies into the one renewal date which will save me a massive amount of work as each policy renews.

Despite the many hurdles and setbacks, she kept me updated never missed a follow up. She is a real asset to AXA and I look forward to dealing with her in the future.
5

3 years ago

review by Stephen Cordner

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Good price for policy and service is quick and efficient I have been with AXA for some years now and have been very happy with the service.
5

3 years ago

review by M. K.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I found your staff member to be very helpful and he offered me some discount
4

3 years ago

review by Newenham De

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

You quoted one price by letter, & then when I phoned, the price was reduced by about 16%, immediately. Why not keep any increases to a minimum in the first place, & save customers the trouble? I understand that there is breakdown insurance, but nothing to tell me how to get help should I need it.
1

3 years ago

review by Colin Boyd

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

i renewed my car insurance today by phone i had to speak to a member of staff who was more than helpful
keep up the good work
5

3 years ago

review by Patrick G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was able to speak to someone even in midst of Covid 19 changed work practices . I learned info re costing specific to my renewsl quote and was able to make some savings . Practical , communicative helpful approach .
5

3 years ago

review by Roisin Smyth

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

5/5 - called through to pay off my renewal and add a named driver. Quick call, everything was sorted with ease very happy with the service
5

3 years ago

review by S. O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

One to one interaction was very helpful.
5

3 years ago

review by Hugh Mooney

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

very quick and efficient, only took about 5 mins
5

3 years ago

review by Richard Beck

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

MyAXA NI system still says my career from 3 years ago despite telling them several times, rang up and told "it's a problem with the system." Unable to bring my insurance quote down even though quoted cheaper elsewhere- only stayed because it was easier than switching. Unable to tax my car online as insurance database wasn't updated on time (2 days after insurance was renewed). Not impressed.
1

3 years ago

review by A. D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The service was impeccable everything went without fault the phone call the email and the result in the end was I renewed my policy on time which was my concern the personal touch of the advisor on the phone the swift reply to the email was second to none
unfortunately I cannot say the same for my other policy holder who has now had to reminburse me for my excessive phone bill and I cancelled my policy because of the lack of support at their end
5

3 years ago

review by Y. D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The customer advisor I think his name was Dermot was very good at his job efficient and friendly.
I'm deducting a star because had I not rang my written quote was over £100
4

3 years ago

review by J. H.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

They kept telling me they would call me back was waiting 3 weeks on a call back had to keep ringing every day nearly.
2

3 years ago

review by O. X.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I thought the girl who delt with me took her time and explained everything to me.
5

3 years ago

review by E. P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had to renew my car insurance which I previously had with AXA. The quote in the post was higher than I expected so had a look on the website and rang customer service who were able to help me find the best possible deal.
5

3 years ago

review by P. Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Axani.co.uk Review

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