4.3 / 5

4.3 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.3 / 5

Trust Score









Is legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Linkedin account found with large audience
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis





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Based on 32 reviews



4 reviews



28 reviews Review

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Last update: Fri, Nov 12, 2021 10:33 PM

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customer service 3 /5

3rd time in Bansko and a great place, friendly people and good food, unfortunately the trip was marred by a dispute with Balkan holidays hence I would advise extreme caution if using them as their Customer service is dreadful in my opinion but you only find these things out if there is a problem?. The insurance they offer has nothing to do with them apparently and as such I strongly recommend anyone thinking of using it reads the entire policy ensuring they fully understand everything in it as the summary they provide in no way provides an accurate depiction of what I thought I had bought and Balkan holidays appear to like it that way!

3 years ago

review by P. U.

#customer service(1/5)

Do not book sunny beach via balkan until you have checked the reviews on trip advisor of the hotel! we booked a 4star hotel then checked the reviews of the globus hotel which is owned by balkan holidays. The reviews are shocking with pictures of bed bugs, dirty showers & people stating their bed-sheets was not changed in 2 weeks! We contacted balkan to try and cancel the hotel but keep the flight within hours of booking & was told it is not possible & we could only cancel the whole holiday & we would lose 50% of the total cost. DO NOT BOOK BALKAN

3 years ago

review by Matthew Clark

I received a £150.00 discount for early booking and £150.00 for booking OnLine and because I went through QuidCo I am to receive £50.00 from them also....That equates to my £300.00 spending money for next years Summer Holiday.......What more could I ask for...I also get extra luggage allowance free of charge.....Great Customer Service and money saving offeres in this age of "Austerity"

4 years ago

review by Linda Whinney

#customer service(5/5)

We found that this business has an active Facebook page with 40331 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.

by Smart.Reviews Review

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