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Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites
Based on 39 reviews
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4.8
39 reviews
Balkantrails.com Review
Licensed tour operator Custom tours to Bulgaria and Romania Explore Bulgaria and Romania your way
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Last update: Wed, Mar 16, 2022 7:01 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
From the wifi in the car that met our online needs to the varied sights, comfortable hotels, and excellent restaurants, we have found our 12-day Romanian tour a memorable and informative experience. As city folk, we very much enjoyed the quiet respite at Viscri, meeting and talking to Gheorghe, the brick maker, as well as the hospitality of Ileana Teleptean and her family at Vadu Izei at Maramures. The visit to the Museum of Victims of Communism at Sighetu-Marmatiel and a chat with a family of gypsies gave insights into other facets of Romanian life.
Catalin, our tour manager, is knowledgeable and keeps improving himself. He was able to engage us in daily discussions ranging from politics, history, education, and religion to animals, music and how to tell the alcohol content of double-distilled plum brandy.
Catalin is a problem-solver and actively seeks solutions. This tour was paced to suit our needs. It is evident that relationships matter to Catalin and he knows and cares about the people on his circuit. We felt safe in his hands and have experienced Romania from the inside out. Whether it was hunting for communist-era medals and paraphernalia, or getting a lint-remover, Catalin saw to our needs.
We would highly recommend Balkan Trails to the traveller who wants to go the path less travelled.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The tour company(Vlad at Balkan Trails) and both guides(Stoyan for Bulgaria and Florin for Romania) were top notch professional in their knowledge,enthusiasm,and just plain ol' good people:)
I highly recommend not only the company and guides but also to all who never thought of an Eastern European vacation destination Bulgaria and Romania. very affordable,friendly people and way safer than the US of A.
thanks Balkan Trails(Vlad,Stoyan,Florin) dominic desantis.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Our tour went off without a hitch, everything was as advertised and often exceeded our expectations. The two guides hired by BT were absolutely excellent. We were well cared for the entire time.
Balkan Trails is a family run operation that I hope to see expand in the future.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
What an amazing tour and an amazing country. It surpassed all our expectations!
Our guide was excellent. Very knowledgeable about Dracula (what the tour was about) but also just about everything else we asked about as well. The car was spotless and comfortable (Stefan an excellent driver), all the hotels were top quality and very comfortable. The traditional restaurants recommended by Stefan were all excellent quality.
The whole tour was great value. The best way to visit an unfamiliar country for the first time. (Stefan smoothed out glitches like a pro, as well as adding in sites that interested us on the go, and we had no dramas for the whole trip)
The only problem was the tour was too short :( We could have easily spent 2 days in each city and still not seen everything!
It has given us a taste of Romania and one day we will be back to do even more. Booking with Balkan Trails again of course.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
We found Vlad from Balkan Trails to be very professional, well organised and easy to deal with - even though we organised everything via email.
We had a great guide called Alex who was very passionate about Romania and also very knowledgeable. He looked after us extremely well.
Thank you Balkan Trails for our fantastic holiday.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
We will hopefully pick up our planned European odyssey next year and rebook a trip with Vlad and his company without hesitation.
Thanks again Vlad, with some luck we'll reconnect next year.
Warm regards,
Steve and Joanne Fisher
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
We were so enthused by Balkan Trails and the driver/guide experience that now we are thinking of another Balkan Trails tour sometime in the future, such as to Romania.
Vlad (Balkan Trails), we thank you so much for the personal service you gave us in planning our visit to Bulgaria and arranging for us to also visit Macedonia with a driver/guide. We returned with fond memories of our adventures and our first driver/guide experience.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Balkan Trails were excellent-highly recommended.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
She worked her weekend to accommodate my requests, including some off-the-grid places (one to which no Balkan Trails guide had ever been before). She and Vlad did everything with speed and efficiency, including suggestions for bringing down the package price by having me arrange my own first and last nights and airport transfers. My guides (Adrian in Romania and Toma in Bulgaria) both spoke excellent English and were very experienced and knowledgeable. They were also flexible to my wishes for more walking/less riding and no interest at all in lunch stops or shopping sprees. They modified my itinerary based on traffic and weather conditions and had good suggestions for evening restaurants. I would recommend Balkan Trails wholeheartedly.
A few things worth noting:
1. most of the hotels and B & Bs chosen by Balkan Trails were wonderful, but not all.
2. tipping the guides was awkward. I would have preferred that tipping be included in the package so I did not have to deal with it separately. It was especially awkward because I had to tip halfway through the trip and again at the end, in two different currencies.
3. Adrian had some car problems that made one day problematic. It worked out, fortunately, but there should be a Plan B in place for such situations.
4. Toma is a consummate professional, generous with his time and enlightening with his knowledge. But he does smoke a lot. He never smoked in the car but I was always aware that he would be stopping to smoke here and there. Guests who don't smoke should be placed with guides who don't smoke.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I have seldom made a better travel decision. Vlad answered all my queries quickly and patiently, and the tour not only went to all the places I wanted to visit but was priced very reasonably.
So, it was no surprise when, from the time we were met at Bucharest airport until the time we were dropped off there at the end of the tour, everything went as smoothly as we could have hoped.
Adrian, our driver for the week, was knowledgeable, enthusiastic, conscientious and good company - and, for those who might be worried, had excellent English (as does Vlad, by the way). And, although
the sights to be seen were those i'd expected, he even threw in a few extras for us. The car, too, was roomy and comfortable, useful when some of the days were quite long and some of the roads VERY windy.
The choice of accommodation was excellent. The first and last nights were spent in the modern 4-star Hotel Berthelot in Bucharest, which is within walking distance of the Old Town area. The best accommodation while we were on the tour was the 4-star Casa Humor in Gura Humorului, gateway to the painted monasteries: a really nice place, and we sat on our balcony at night drinking the excellent Romanian beer. The other places were 3-star, but both pleasant - especially the one in Brasov - and beautifully located in the old town in each case.
Romania itself is a great destination: scenic, friendly, historic - and, for many of us, cheap. Go there, and with Balkan Trails.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Vlad and Zoe immediately responded to my request and arranged for the full reimbursement to be returned directly to my bank account in just a few days.
The professional way in which it was handled just confirmed that they are trustworthy and have the concerns of their clients as their priority.
Up to that point all our dealings with Balkan Trails had been good and without any problems. They responded to our queries promptly and kept us on the loop regarding the details of the trip. It has continued to be so as confirmed on the way the reimbursement was seamlessly and promptly handled. Therefore, I am reassured that whenever it will be possible to travel safely again, we can trust on Balkan Trails to provide us with a great experience while visiting the region. Once this happens we will be able to post a review of our trip experience.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites
Balkantrails.com Review
Licensed tour operator Custom tours to Bulgaria and Romania Explore Bulgaria and Romania your way
Balkantrails.com Customer Service Contacts
No contact details for this company.
Share the company's rating
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One important point to add - Balkan Trails were very responsive when we were sorting out our itinerary with them and quite happy to discuss in detail the questions and alternative suggestions we put to them. It's nice not to be treated as a number!
Based on our good experience, we would have no hesitation in recommending the services of Balkan Trails to others.
3 years ago
review by Peter and Alison Stone
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)