barndoorshardware.com

I ordered a kit, door and hanging hardware, in black. I received the order and was very excited that the wood looked nice and not broken. Per directions, we finished and sealed the wood prior to assembling the door. Again following the instructions, I started to layout the boards and none of them were labeled as to placement during assembly. I was able to figure out that there was one piece with one flat edge that would need to be on the top. After the door was assembled, again by their directions, and prior to screwing it all together, we had trouble making it square so that the side rails were not bowed. By setting the door on its edge, we were able to put the side rail on and screw it into place. we flipped the door over to repeat and noticed that one board that was not labeled was grooved differently and discerned that it was supposed to be on the bottom to allow for the floor guide. Finally we got it moved to the correct placement but now have extra holes in that slat. After all assembled, I noticed that the black finish had come off. We didn't handle it that much. I called in to customer service and spoke with Chris. He asked for some pictures so I emailed 12 pictures showing the bare steel. Before the end of the same day, I received a call back saying that they do not warranty finishes but are making an exception to replace the rails. ** He put them in production but would not ship the new ones until they received the originals back. I asked if there was anyway to give a credit card # to hold until we received the new ones and shipped back the originals as this would make the swap out on the door easier than having to take it all apart. He said that there was not way to do the transaction that way. They also would not sell us just the rails. I asked for a partial refund to purchase and apply paint on our own. That was also not an option. We were going to purchase 2 more exact doors, possibly prefinished and assembled, but we will be looking for a new supplier. ******note to self and anyone reading this..........look at terms and conditions before making a purchase. We also have not installed this door so I hope there are no issues on that end either............DON'T BUY THIS DOOR!!!!!

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