Bathroom Traders

My order was messed up and not delivered on the day it was promised, causing me a 3 day delay in work and also meant I had to pay for my contractors time, with no work being carried out, due to the error.

However the customer service was very good and they did offer some compensation for my financial losses.

Had the error not occurred, they would have got a much better review.

Ordered a WC unit 7 days ago. Noone even bothers to reply or contact me. I called myself and they said there was a mistake and they promised to send it latest in 2 days time. Still not here. There's no ways to log in into the website to check the order status. It takes a very long time to get anyone on the phone, because their telephone number is being used by few different websites and companies, so by the time they figure out where you placed your order you are ready to scream!

Despite being squarely in UK mainland 'Zone 1' on their delivery chart, my order was cancelled as I am 'too far away'! They could offer no delivery service at all. When I suggested that I may arrange to have the item collected it came apparent that the item was not actually in stock and had to be ordered in. A refund was issued.

Took over a WEEK for them to receive my item so if you want the item in a hurry best to check with them first to see if they actually have the physics stock at their warehouse.
Placed the order on Thursday and received it 11 days later! Not great!

Good product but be aware Next Day delivery doesn't necessarily mean next day. Ordered Friday, delivered late pm the following Wednesday. However staff always polite and refunded the extra charge immediately.

We searched online and found that this business has an active Facebook page with 89 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.