Bear Basin

I placed an order for a Vortex rifle scope from Bear Basin on 23 December 2014. They definitely had the best price. Several days later, I received a call that the scope I ordered was not available but the exact same scope with a different reticle was available and could ship immediately. I declined, as I wanted a specific reticle and they said it would be available on 1 January 2015. I appreciate being offered an option, though.

8 January 2015 is when my feelings about Bear Basin took a nose dive. I still had not received my order and when I called, the customer service stated that the scope still wasn't available. He wasn't rude but was curt and there was no offer of apology for them failing to meet their promises. He did say that it would be available on 12 January 2015.

On 13 January 2015, I still had not received any notice of shipment, I called and cancelled my order. The customer service agent was again curt but not rude. He stated that I called just in time because my order was about to go out that day. He never inquired as to why I was canceling my order and again no apology.

Maybe I'm just old school but basic customer service goes a long way with me. Had they notified me and kept me informed about the status of my order, all would have been fine. Instead, I will never give them a dime of my money, even if it means that I will pay more somewhere else. Good luck Bear Basin!!!

I've been buying optics from Bear Basin for about 7 years now and they have always taken great care of me. Always get my optics with 7 days sometimes as soon as 3 days. They know their stuff and get me what I need.

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