bigbathroomshop.co.uk

I purchased some new toilets and concealed cisterns on advice from an operator and had them delivered. I had them installed and the cistern water is too small for the pan as the pan is requires additional water. The mechanisms in the cistern are very poorly made and I am trying to get to speak to someone about this. I am getting emails from lots of different people with no solution in sight. Most frustrating. Poor customer service and annoyed. We are experienced renovators and this is the first time we have come across this.

Ordered from them on Tuesday, paid £6 for the 'named delivery' service. The earliest day to pick was Friday - which was the last day before the installation. I called them on Wednesday morning to ask them to make sure the item arrives before Friday (I was happy for the earlier delivery) to which they told me not to worry. Nothing happened on Thursday with my order, so I called them again to find out what was happening, was told it was dispatch and promised a tracking code which was never sent. I called again to be told it was NOT dispatched - thanks! They eventually sent it with Hermes at 6pm on Thursday - the worst courier anyone could have picked (obviously pocketing the difference between the £6 and whatever Hermes charged them). No surprise it failed to arrive on Friday - spoken to a number of people there including a senior manager - was told I was rightly ignored on Wednesday with my request to expedite sending because it was "the process" and the best they can do is a refund of £6. They refused to send the parcel with a more reliable service to ensure it arrives on Saturday or do anything else - oh well, I vote with my feet.

I had problems with 4 identical double panel radiators purchased from CheapSuites whom Big Bathrooms have taken over. I expected no sympathy when I contacted them regards the units. To my utter surprise they have replaced all 4 units, which were 4 yrs old, at no cost. No complaints here.

AWFUL customer service & bad quality products- never order from this company Wife is 9 months pregnant & about to give birth any moment. The customer service we received was absolutely appalling & caused massive undue stress. Still without an installed unit & toilet and due to have a newborn any minute. Vanity unit arrived cracked & toilet seat broken. When we rang up, we were promised 9.30am next day for new items, which never arrived. Was told on the phone 'broken items are normal' and it was the couriers fault. Also its up to the customer to dispose of the broken units, costing us time & money The next day...an hour late another arrives. Broken again. My wife had to spend hours on the phone and managed to get a 3rd unit out for delivery for the next day- and had to push them really hard to go above and beyond to do this. They weren't giving much. After promising they would pay the plumber for an extra day rate of £250, and then saying the unit would be for free after all the hassle- they then changed their mind on the plumber fee, and said they'd been 'overly generous enough' and it was a 'real gesture of goodwill'. Plumber has now had to come out 3 times so cost us £750 and the unit was £715 so we're at a loss with a lot of stress we could have done without. Immature, awful customer service. Really was the pits. DO NOT ORDER WITH THEM, I will be spreading the word.

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