BikeBerry

Engines arrived on time but instruction video would not play on either of my DVD players. I emailed company twice asking for new video but never heard back. Luckily, there are videos on You Tube instucting how to install engines. Customer service for Bikeberry sucks

Sent a comment regarding the assembly instructions. Woefully out of date and hard to read. Overall satisfied with the bike, looks like it will last a long time and the grandson likes it. Not looking for any refund or special consideration but I would find it hard to believe that a person w/o any experience with bikes would find the directions any help at all.

I am quite dissatisfied with trying to get an upper motor mount for one of the 49 cc mini bikes.
the mount broke after 2 weeks. I have been trying , no waiting, for 3 weeks for a mount that has been promised 2 day express mail. Every time I call, it is the same old story...sorry...we will get it right out!! Not too happy with them at this point.

I bought a bbr stage 4 Kit April 15th 2016 got it a month later found out three parts that they told me that it was in stock where on backorder order it took me seven months to get the parts from backorder the kit arrived dented gas tank cracks in the engine block I was made to pay to ship defective merchandise back only to get another defective engine this went on for four engines all head cracks holes one head 8 mm bolts and 6 mm Hardware one was missing the whole front assembly to mount to the bike after finally contact you my credit card company sending it back and was told how to get a refund it is now October 2019 still have not received a refund from bikeberry where else to go let's see fake orders fake tracking slips Parts it never arrived and I was told they did I spent over a year of living hell with them because their customer service doesn't care their management doesn't care when you contact Better Business Bureau their idea of resolving the problem is to send a letter to Better Business Bureau problem not resolved I finally ordered the same thing through Amazon paid a little bit more came perfect why because if they sold crapped Amazon Amazon with drop them Amazon sticks up and stands behind their product still waiting for a $269 credit which I will never see that doesn't count the $18 I spent four times shipping defective merchandise back buy from Amazon or other online you can find the same things on wish for a fraction of the price in my opinion crap Berry is the worst company in the world customer service **** they have three hundred and something complain to the Better Business Bureau that was in 2016 alone and like I said I'm still waiting for my credit from 2016 bikeberry fu

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