Bikester

Ordered 4 items and received the order quick considering it came from Germany ... BUT ... 1 item was wrong, at first i though I had made an error but after reviewing the order I see they (Bikester.dk) made the mistake and sent me the wrong item.

I emailed customer service and got a reply telling me if I ordered the wrong item I should just refuse the package. I responded to the email saying I didn't order the wrong item, you (bikester.dk) sent the wrong item and the other 3 items where correct. I also pointed out that there website shows a picture of the wrong item under the description of the item I ordered. They responded "It is always a good idea to read the specifications and not only trust the pictures." ... how condescending!!!

I ordered the item based on the specification and apparently they didn't take their own advise and shipped based on a picture.

I ended keeping the wrong item and using in lieu of the what I actually ordered because I can't trust they can resolve the issue correctly or refund my money.

Seriously can't understand why they would repeatedly blame a customer for being at fault when they made the mistake, I will order parts elsewhere in the future.

Brought a Ortler Monet Citybike 45

The bad:
Bought a bike and the description said 26" wheels but the bike that arrived had 28" wheels.
The description also didn't mention anything about a foot-brake. It said V-brake on back and front wheel which was what I wanted. But it unfortunately also had foot-brake.
The good:
Build quality seems to be ok.
Somewhat fast delivery

Everything went fast and smooth,
2 small things
I got 10% because I checked the price on pricerunner but I could only see it after I had paid.
I have been enrolled in a mailing list, without been asked for it (I think)

I would recommend it

Have ordered from Bikester.dk for the first time last week. Impressed with the variety in their different categories. Also very impressed by the speedy order handling and delivery. I bought some clothing and a new helmet and for the first time an online shop's "Size Guide" was spot on.

I will order from Bikester again, without a doubt.

The delivery took exactly 12 days since the day of ordering. Quite a bit more then what it is claimed on their page. Just have that in mind, when you order. The bike came just like any other bike, in a box, not like Mr. Anders claimed earlier that it has a "strange" shape and needs "special" delivery.

My issues so far:
1. Inconsistencies regarding information about delivery
2. I was misled by the "Selected reviews" because it only shows the 5-star reviews
3. Contact phone number is placed next to German address, and not on 'Costumer support' but on 'About us' page, which is confusing
4. The only good thing about my experience with this shop so far is the good price

Have ordered a racing bike 3 weeks ago that I have not received yet.

Ordered BnW bike sack on 28/03, order (theoretically) dispatched on 29/03, that is a week ago. No news since then, no update on the DHL page, no info from DHL, no reply to my order status request from Bikester. Flying in 24 hours, thereafter I wont need it guys...

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