blackhawksupply.com

This item "65694 | 1 BLACK ROUND FLOOR FLANGE." advertises free shipping if you spend $999. Very clearly. Under their extra fine print there you see they charge freight shipping for heavy items which one would assume is machinery and big things. But who goes to read these extra terms if right above its clearly stated "Orders over $999 ship FREE".

I ordered 150 pc plus other items which brought my total to nearly $1300. At checkout I knew I was paying no shipping. Apparently confirmation sheet showed that I will be charged freight charge. I haven't noticed it at the moment (when I did later I had still disregard it thinking its standard message and it doesn't apply to me as I went over the $999 promotion deal).
3 days later I got call asking for additional $145 for shipping. At which point I asked to cancel this order as I knew this brings cost up extra $1 per flange and I know I can get better deal elsewhere.
Since the other part of my order already shipped I was charged extra $50 from my refund to ship the other $300 worth of items which now if under $999 requirement. I wanted to cancel the entire order and wasn't able to. I wasn't informed about extra shipping charges, I noticed my refund was simply short. I called them up and best I got was "I understand why you thought it will be free shipping".
You sell pipes and other heavy items. Nowhere here it says that if I order too many of these you will slap me with $145 charge. Clean up your website. State clearly this item ships free if you order few and state clearly weight limit over which people will be charged extra fee.
I don't see why I have to pay for your mistake and waste my time on this.

needed a valve programmer, fast, found it here and was at my shop in two days. great service and reasonable prices.

There was a 2 inch to 4 inch pvc coupler that i needed that i couldnt find at even a store more specialized then lowes, arrived in a fairly timely manner

Good buying experience only issue was on their website it says you can order pneumatic thermostat parts by Johnson Controls as a quantity of 1 but in reality you have to order them in quantities of 10. They contacted us immediately after order was placed to inform us of this but if there was a way to put this information on the website that would be helpful for future use and job quoting purposes.

Used Blackhawk supply for a number of purchases in the past couple of years with no problems.

I found the product I was looking for much less expensive than Amazon and delivery was free!

representative was great with the trade size on the fitting i order the wrong size at first

I wish I could give 5 stars, but I paid $20 for 2nd day shipping and the item arrived a day later than promised. Disappointed.

I looked all over for a vendor that could get exactly what I needed for a custom glycol plumbing installation. Black Hawk offered the valve and actuator combo I needed and at the best price. They will continue to get my money!

We needed a very specific item for our A/C system, and blackhawksupply was one of two companies that had the item. They were the only one in stock with clear description that showed that the item would work. Less than one week later the item is installed and working perfectly. I would highly recommend.

After a couple of failed attempts to obtain needed part from another retailer I reached out to Blackhawk Supply and within minutes the correct part was ordered and on its way.

This is my second order with Rachel. The second being a rushed over night AM to save my customers ****. Had the parts in my hand in less than 24hrs. Making me look like the hero. Great response time. Good product knowledge. And easy ordering

I had heard of Blackhawk Supply only vaguely, so I was hesitant to order from them, but they were the only online retailer I could find that had what I wanted in stock, for a reasonable price. I am glad I did. Great prices, fast shipping. Thank you

As an Old machinist the thread was a standard 13 pitch in 1' 5/16 dia. Very satisfied in finding 3 and delivery fast enough. Part is better then the OEM. I could have replaced the stainless pool filter for the $900 plastic version, but why?

The item was in stock, priced better than anywhere else, and was delivered for free in two days

I found a 3x4 PVC fitting on Blackhawk website. Contacted and spoke with Rachel. Very professional, courteous and and simple to work with. Seamless order and picked up from the supplier directly which was another good experience.

I did a live chat with a customer service rep. and they were extremely helpful. I was able to make sure I was ordering the right part and they even checked if they had it in stock for me to give me a more accurate lead time. I received my order in less than a week!

Rachel Was excellent, she was very nice and great costumer service

I ordered a spa heater. Perfect fit and recommending a barb adaptor on their site was key for a successful replacement install. They recommended a plug for this install that was totally never a necessity. It was just bait to spend more than needed. I've rated 3 stars as the install instructions were VAGUE. Disconnect the power before working on a spa, Make sure your connections are tight and do not modify the heater is not install instructions.
Being well versed in a licensed mechanical contactor setting and possessing the proper training/knowledge was my saving grace.
Allowing purchasing of parts online poses potential hazards to the unskilled, untrained DIY'er.

All 100/100. very helpfully and fast.