bondcleaning.sydney

3.3 / 5

bondcleaning.sydney

3.3 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.3 / 5

Trust Score

3

Reviews

1

Social

5

Featured

4.5

Technical

Is bondcleaning.sydney legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

12

reviews

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0

AI declined reviews

0%

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Based on 12 reviews

Smart.Reviews

3.3

12 reviews

Bondcleaning.sydney Review

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Last update: Fri, Feb 9, 2024 3:54 PM

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Bondcleaning.sydney Reviews & Complaints (12)

I had my doubts upon booking after looking at the only one review i saw, but nonetheless i had paid already so i went ahead. This company honestly exceeded my expectations. I had a lovely sub contract cleaner come through, she explained everything well and if there was something she couldn't clean fully she let me know by the end of it. Upon final inspection by my real estate company there were a few spots on the wall that we're still there, so i called the company, and they issued a re clean for free. Every time i would call i would deal with the same person and never had to explain the situation over and over again.
I would definitely use this company for my next vacate clean. Im very impressed i have to say.
5

3 years ago

review by Jess Baldwin

Arranged for a big townhouse to be cleaned, but only one cleaner turned up for 4 hours. Owner was not happy with the clean and made a long list of items missed including ovens, soap trays, carpet, large wall marks, etc. One 2nd clean, he stayed for 50 mins and got upset that I told him he missed all the wall marks (on the End of Lease checklist) and left. I had to do it myself before the owner 2nd inspection and even vacuumed the carpet in front of the owner as the cleaner did such a poor job. The company would ask you to list every single thing, and unfortunately the small wall marks were everywhere and owner did not mention in the list and only mentioned the big items, but as their own checklist said they would clean all the wall marks, well in this case they clearly did not and got away with it. AVOID. I wished I have seen the reviews here before booking. You will end up paying over $100/hour for a cleaner.
1

3 years ago

review by Jason D.

I hired the services of Bond Cleaning in Perth, to do a full clean of my rental villa. The website was professional, and I carefully read the list of inclusions, so I was clear about what to expect. The cleaner contacted me as arranged, and seemed pleasant enough. I met him at the property to let him in. He also phoned me when he was finished, as agreed.

When I went to review the work, I was sorely disappointed. Although a few of the tasks had been completed really well (the windows, frames and tracks were great), many other elements were either done poorly, or not done at all. There was grease and smears on the cupboard doors and oven, the fridge hadn't been cleaned at all, the taps had not been cleaned property, the kitchen floor was grimey, etc etc. It was a really slapdash and inadequate job. The bare minimum had been done. When I contacted the company, they suggested that I "let the inspection go through", and then they would come and re-do whatever didn't pass. When i told them I was the owner, not a tenant, they didn't respond. Later that day, the cleaner contacted me directly and arranged to come back and redo the parts of the job I wasn't happy with. I gave him a detailed list (and had also provided photos to the cleaning company), and again, he was pleasant enough, but just didn't do what needed to be done. I suspect he hadn't been trained, or even understood what was required, so I don't blame him, but IMO this company is to be avoided.
2

3 years ago

review by Kirsten N.

Cleaners were over two hours late, cleaning was well below standards - bathrooms were not detailed and accessible mould was not removed. Sections of carpet were not vacuumed and the tiles were still grimy.
Poor communication meant that it took a week for a cleaner to return following the final inspection and even then, cleaning was still not up to standard. Real estate agent decided to provide their own reliable cleaner at our cost.

BCIC's response to our complaint has been absolutely shocking. Despite multiple follow ups, there has still been no resolution. Avoid this business at all costs. They may be cheap but it's not worth all of the hassle.
1

3 years ago

review by Holly M.

Just like the person who posted the review on 14th April when the cleaners arrived at the house they said that the house is in much worst condition than expected and charged extra $200 than what was quoted, I accepted for whatever was asked and told them that I wanted a good job. They left the storage with cocraches in it, They did not clean under the sink, The stove was not cleaned properly, couple of window shutters were stuck I agreed for them to clean only the inside of that window but it was not done. They did not sweep the floor in the front and back patio. Left bits and pieces of things stewn around the backyard and front. Steam cleaning they did was very poor, overall it was terrible job done by the cleaners. I sent the pictures to the company and got a reclean scheduled. I had to call the company several times and the agents would not provide accurate information. The cleaner gave stupid reasons to avoid doing the reclean. I would never ever use this company for cleaning. Cleaner [name removed] was the cleaner assigned for my job who was terrible.
1

3 years ago

review by Kiru Z.

We spent 7 hours cleaning prior to them attending. We had wiped down everything, vacuumed and mopped etc. These thieves had the nerve to ask for an additional $100 prior to commencing or they were going to leave without refunding my deposit. First attempt to clean they didnt even mop the laundry, kitchen or pantry, walls weren't wiped, they broke a shower head, didnt dust flyscreens, didnt clean window tracks, there were still bugs in light fittings, mold still in shower etc. Had them come back to fix the job and come to find that they did nothing to fix the issues - upon second inspection the exact same issues were present. And now they are telling me that they wont reattend to do the job that I paid them a lot of money to do in the first place. I will never use them again and strongly urge anyone who wants their house to be actually clean to avoid this bunch of crooks at all costs. Their "guarantee" is worth nothing. This company has zero integrity and conduct themselves in an unethical manner. Dont do it to yourselves - STAY AWAY AT ALL COSTS
1

3 years ago

review by Doug Q.

I am the owner of the house that was cleaned. The tenant had already left to go interstate and had pre-arranged for this to be done so he did not see what a terrible job it was. It took me a day to finish it off properly. Everything was just superficially wiped over. The bathroom was hardly touched. The bath and shower recess were still dirty, the tiles behind the hotplates still had grease on them and the oven hadn't been cleaned. Some of the light fitting were still dusty as was the top of the fan. The corners hadn't been cleaned on the floors and there was streak marks on the floors that had been washed. The carpets were done but took 3 days to dry. Definitely wouldn't recommend this company.
2

3 years ago

review by Jenny V.

End of lease clean - job was cancelled after the cleaner already told me he was on his way. Rescheduled for the next day (at great inconvenience to me). Cleaners were late. The job was absolutely APPALLING. They did not actually clean the property at all, then were argumentative when I asked them to re-do it. Even after re-cleaning, the apartment did not pass outgoing inspection. Cleaners were rude and unprofessional - they couldn't care less. Do NOT waste your money.
1

3 years ago

review by Sydneytenant A.

Paid a $50 deposit to secure a cleaner at 10am 2 weeks in advance. The day before they call me to tell me they cant come till 3pm I told them I need to hand the key back at 2:30pm so it wont work. They said theyll call back to organise, they never did. Called them multiple times no one can give me an answer. So I canceled them and they tell me I need to pay a cancellation fee. That wont happen. Requesting my refund of $50 through the bank.
1

3 years ago

review by Hermione23 N.

I paid over $300 for an end of lease clean and I was appalled by the results, It looked as if nothing had been done and I even showed my housing manager the before and after pictures and he was amazed at how little difference there was. It was an embarrassment to say to him yes I’ve had it cleaned when it truly didn’t look that way. I deleted the pictures because it was such a shame, I would highly recommend you use a different company..
1

3 years ago

review by Aleisha I.

I was left in the lurch by another cleaning company at the last minute. Luckily I called Sanjeet who took the job, he did a fabulous job. I was given my full bond back, and the real estate agent was desperate to know what cleaning company I used! I was thoroughly impressed, and am so surprised that the reviews for this company are so bad. The total payment amount was more than what was quoted would be my only criticism, but overall I was absolutely thrilled with the work carried out. Thank you Sanjeet!
5

3 years ago

review by Cindy C.

We searched online and found that this business has an active Facebook page with 24 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Bondcleaning.sydney Review

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