3.2 / 5

3.2 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.2 / 5

Trust Score









Is legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • We found several negative reviews about this site
  • Facebook account not found
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis





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Based on 1748 reviews



11 reviews

Reviews io


6 reviews



1731 reviews Review

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Last update: Wed, Mar 9, 2022 1:39 AM

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delivery 3.8 /5

price 5 /5

quality 5 /5

customer service 3 /5


The lights were not suitable for my needs. I got authorisation to return them and I posted them back the next day. 3 weeks later and despite emails asking for my refund, I’m still waiting for my money back. Not good enough. Appalling service

3 years ago

review by S. D.

An absolute shambles, impressive website where they promise you the earth and claim "EXCELLENT FEEDBACK RATING on trustpilot" really ? I suggest they check trustpilot again. If i ran my business like they ran theirs i'd be out of business pretty quick but their feedback is plummeting now so people are getting wise to them.

3 years ago

review by Rob

ordered 20 lights, didn't arrive, told they were sent again, didn't arrive, told they would be here next day, didn't arrive, after 18 days asked when they would arrive, no reply just a refund, if they get the order right first time great, if not the you have got no chance worst customer services ever.

3 years ago

review by IanAllen

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

i bought a length of white ropelight for illumination of our frontage and for christmas lighting , its been up a fortnight and its terrific,well worth the money

3 years ago

review by Ron C

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

As I've already put a review, I'll do another one, order received but didn't work, they never answer the phone only email, they asked me If i wanted another one, I said yes, never received, no reply to emails or phone calls, do yourself a favour and buy elsewhere, I did")

3 years ago

review by A very unhappy customer

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Last year I purchased cheap Christmas lights from China and they lasted 10 days before they all 'blew' , this year I brought them from Bright Lightz and the quality was excellent, so good in fact that I purchased more for next year and some strip lights for the garden, which were also excellent quality and a good price. The delivery was super fast, arriving the next day!

I would highly recommend this company.

3 years ago

review by cresswell

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Payed £10 for next day delivery to then receive a text message saying it will be 5 days. Tried calling number on website which then directed me to another number which no one picks up. Hopefully my item arrives buy I will not use them again.

3 years ago

review by Laura 7477

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Second time same issue, paid extra for Saturday delivery did not arrive. Tried to call no answer. Tried to email no answer resulted infiling a case with PayPal answered within minutes. Yet did not tell me why the parcel was late. Kept beating around the Bush.

Don't order from this company

3 years ago

review by Jas Khosa

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered rope light on Wednesday 3 July with a guaranteed delivery date Friday 5 th response on e-mail or telephone item delivered Tuesday 9th.communication and customer service absolutely non exsistent. If you want your item quickly you have been warned.shocking

4 years ago

review by rob parker

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Excellent quality goods (no faults / failures on any purchases over the last 5 years); swift delivery; good pre / after sales service line - very helpful with any queries. No issues at all.

4 years ago

review by Ray G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.

by Smart.Reviews Review

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