3.6 / 5
Trust Score
1.7
Reviews
5
Social
5
Featured
4.5
Technical
Is brookstone.com legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Instagram account found with large audience
- Business is mentioned on Wikipedia
- Linkedin account found with large audience
- We found several negative reviews about this site
- Pinterest account not found
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Reviews Analysis
24
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vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Based on 116 reviews
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Brookstone.com Review
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Last update: Wed, Mar 9, 2022 12:25 AM
I would not recommend anyone buys any Brookstone electronics as there is no real support and long term commitment.
year later they break but I have a warranty
I call customer service, they say wrong number, call a different number
I call the different number
talk to someone, give them my info and send them my order info
couple days, no response
I call again, looks like the first person did nothing, give this person my info
got an email this time (progress)
they say they'll send me new headphones
...
didn't get new ones, got a gift card for purchase amount (ok, that's fine)
didn't want a new headset anyway because it was garbage, picked out a couple new items
tried gift card, didn't work
called again, they don't know why it doesn't work. They'll look into it and call me back
couple days, no call back.
I call again
They cleared gift card and sent a new one (sweet)
I get it about a week later, but they sent as 2 cards
I find all items again, and try to buy with the gift cards
you can't use more than one gift card at a time (WHY?)
can't separate the items into 2 purchases because they are bogo
I call again, pick out all the items again over the phone
had to debate amounts because her price wasn't matching my price
turns out I had to tell her all the discounts because for some reason they don't show up on their end
finalize purchase (thought it was finally over)
...
I receive 2 items with no issues
3rd item, the most expensive thing, is wrong
totally wrong item, inscribed with wrong initials
I call again
they say they will send a shipping label in 1-2 days and after they get it back they send me a new one
it's a christmas present but it's still a month away, I think I'll be ok
got shipping label, sent it back the same day
week goes by...nothing
I call again, they say they'll contact the vendor to see what's up
I get shipping notification the next day and THE WRONG ITEM IS ON THE PRODUCT INFO
It's one of the other items that I already received
I call again
I tell them the wrong item is on the shipping notification
They are still waiting to hear from the vendor
tell me they should hear today and will call me back
I doubt they will
I'll probably call AGAIN tomorrow
If I have to go through sending it back and waiting again then my mom isn't going to have a present for christmas
I hate brookstone so much
Well, sorry Brookstone but how can you expect customers to trust you with their information when you cannot even maintain your own product database?
In this day and age, a company that cannot even maintain its own inventory records is certainly NOT secure enough to maintain customer information.
I've asked them to be removed from their mailing and any database lists. I hope they do, I just hate getting spammed from places I'll never order from.
My first inquiry as to the shipment of these items was ignored. My second, sent through their website received a canned response about items no longer available either had not been charged or if they had I would receive a credit card adjustment.
I have received no credit card adjustment and the balance on the gift cards that I used show $0. My subsequent response to them via email was ignored. I have called their consumer help phone line and been told that the entire refund was sent to me on another gift card but I have never received this card. Also, they did charge my credit card for part of the order and I believe that should have been refunded prior to issuing a gift card. I do not want a gift card as I will never deal with this company again.
I have been a Brookstone customer for over 15 years, but after this I think I'll go elsewhere.
Online Sales - Lousy recordkeeping and incompetent customer care
It has been 15 days of this silliness.
Just today I spent 35 minutes with Brookstone (with the Credit Card company on the line) not to mention other calls to both Brookstone and the credit card company over the last few days. Over 5 hours in fact. They need to refund (actually remove the hold on my credit card) in the amount of $174.39 which is what the invoice says and what has been charged to my Citibank account. However they Brookstone insists they show $173.48 which is why nothing has been processed.
How Brookstone's internal numbers show two different amounts is beyond me but the result is that I haven't be provided the refund.
Spoke with Tammy, who elevated it to her supervisor Jamie. They promised to resolve it during during the morning call but nothing as of 6pm this evening.
It has been 15 days of this silliness. I have been a Brookstone customer for over 15 years, but after this I think I'll pass.
Really?...why wouldn't you notify your customers? It is obviously a Christmas present. I hate ordering from Amazon, but at least you get the product in a decent amount of time. I paid the same price on Amazon, but guaranteed in two days.
Never again Brookstone.
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Brookstone.com Review
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I spoke first to ANTHONY and explained the situation. He said he needed to get "his manager". Manager 1, TRISTAN, comes over. He says they no longer carry the battery and the price in the register is 99 cents. No, I do not have a receipt. Everyone I previously spoke to said I did not need one. He then says he needs to get "his manager". Manager 2, AMY, comes over. After she repeats everything I already hear she tells me to call corporate and give them my credit card, they can look up what I paid. For some reason, they cannot do what Target can. So now, I am supposed to spend who knows how long on the phone trying to speak to a human to, maybe, get some money back. I had already told them I paid no more than $20. She said they could give me another 99 cent battery, not an iPhone battery. Seriously! All three were absolutely useless and had no personality or idea of how to talk to a customer. That upset me more than the broken $20 battery.
At no time did they say, "Hey, we do not guarantee or honor the refund or replacement that we had when you bought the item." I thought it was a great thing Brookstone had. I know if I bought it at another store and it broke without the receipt I would not get anything. But this was Brookstone and these sales people, calling themselves "Managers", were useless. OR, how about, "Sorry, I cannot help you." That was not a word in their vocabulary. Just stupid blank stares, "Call Corporate." Oh, yes, I am calling Corporate.
I finally told AMY she could throw the battery in the garbage. I left the store and realized I should YELP this experience so I returned and asked them for their names so I could YELP this experience. That is when ANTHONY became very nasty. "Go ahead, YELP US!" as I walked out. He followed me to the door taunting me like a child, repeatedly, "Have a nice night? YELP us!" I turned around to find him in my face. I turned on my video camera on my phone and told him to say it again. By that time AMY and TRISTAN were there also. TRISTAN had the good sense to get out of the photo. AMY stood buy "her employee" as he refused to repeat what he had just said to me. Because now, he knew if his real manager saw his behavior, he might be in trouble.
My husband told AMY to have her employee, ANTONY, back away from me. She would not. I asked AMY who was her manager, she refused to tell me. She insisted she was the manager. I asked who was the store manager. She refused to tell me and told me to leave the store. I have all of this on video. I should have recorded the nonsense they told me about the battery earlier. Clearly, there was no real manager there tonight. Such a shame for a store like Brookstone.
Moral of the story. Brookstone is a fun place to visit. Don't buy anything that you want to last. Don't believe their guarantee. Don't believe they will be nice or helpful if you have a problem. They won't, they were not. They were rude.
3 years ago
review by HansenA-48452