Barrier Reef Pools South West Inground fibreglass swimming pools concrete swimming pools for Bunbury Busselton and the South West of WA

We entered into a contract in good faith with Barrier Reef Pools South West nearing the end of November 2012, having to outlay $4100. We finally reached Jan 30th 2013 without the promised pool and with a follow-up build by our builder having to be delayed by 2 months due to Barrier Reef's failure to attend our site. In the end, Barrier Reef Pools South West said that our job was proving too difficult due to the possibility of rock breaking and dewatering and they were happy to walk away. They then proceeded to charge us a stated $890 for the favour. This figure was then almost doubled when it came to refunding our deposit. Therefore, in a nutshell we were charged $1570 for 2 months of non-stop stress. Having had a very good experience 5 years previous to this with Freedom Pools, we were completed disillusioned and deflated by our experience with Barrier Reef Pools South West and with the supplier, Barrier Reef Pools WA, who did little or nothing to address the incredibly poor service exhibited by one of their dealerships. We would never recommend this company, nor the brand name to anyone - as we have found out the hard way - all the swimming pool awards in WA don't make for a reputable service.

Unreliable and their continuing breaking of promises

Can I simply state there are two sides to every story & in reference to this one.....we were given an unrealistic deadline due to their builder needing to finish extensions so her child could study in peace for exams & therefore pool had to go in first. We had the pool all plumbed up ready to go & we hit limestone & water which was going to add substantial costs the dig & owners as well as us were happy to walk away as pressure from builder even more so now. I had already spent monies on fees, etc to get pool approved & normally deposit would be lost but we returned as much as we could without being out of pocket as we are an honest company.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.