building-supplies-online.co.uk

Worst customer service experience I ever had. The website looks professional so bought over £1000 worth of internal doors. Arrived but 2 wrong doors come out of 7. I called enquired about it and customer service was so rude. There are only 2 people in the customer service 1 named Lisa supposed to be the manager but does not speak politely at all. She gave the worst ever customer service which destroyed every good i thought about the company. I will not buy from there again as she charged me £90 delivery to return the doors. Checked reviews after and it looks like more people having the same issue. I do not recommend anyone to choose BSO even if its cheaper as you will lose more than you think you save.

Faulty doors!!!!My children and I locked in our house and having to climb over the garage to enter the house due to a faulty 800.00 front door,which I had been told by their own technician who finally came a week later that the door had a manufacturing default and is bowed,they now are denying this ,luckily I have proof and am pursuing this legally,I have never known such lies within a company,this door we had trouble from the start ,first of all all the parts were missing this was resolved a week later having have to turn away my fitters ,then the door fitted when I could finally reschedule but could not be adjusted as the keeps were latching on the keys were bending in the lock due to not being correct ,I phoned BSO as we were being locked in and out constantly,someone tried to fob me off and as really rude and Un sympathetic with it takes time as they have to go back to the manufacturer,2 days later no returned call my 14year old boy was having to climbover our garage to get through the back still no phone call back,the last straw myself and my two youngest children could not get out of the house for work and school,I was in tears at this point and had to get someone to come and force it open and my children in tears too ,I called again at this exact point in time to be told it would be sorted as I was so distressed ,I was then told this door was brought through 2 other companies before BSO sold it to me (but would not take responsibility for it)I was supposed to wait as not their problem and I would have to wait a week before their technician could come and look,I could not believe this was happening ,constant phone calls I had to make as there seemed to be no urgency and now the lies,I had no choice but to wait for a technician of theirs they told me so then it would be resolved once someone had been out and I requested I would not keep this door due to it being unsafe whatever happened in the meantime my builder had to tape the door so we could access it at least,although my eldest son could not,the technicians came ,they moved the jeep and changed the lock with new keys,l as they informed me these were not correct and they could not get it to the correct standard and then when checked with the spirit level informed me the door was bowed and that there was a manufacturing defect ,they secured the door but said they would fill out the report as a defect door and that my the children would have difficulty as they gave me the option of having to pull the door to be able to open it or have a stiff turn to be able to,neither options were great but I had no choice(I knew that they were trying to see if it could be fixed as not to pay out although I told them all along it is not correct as my fitters informed me from the beginning, BSO told me until the report came back to them there was nothing they could do ,by this time the door had needed a crow bar to open it,this was the Tuesday they came out and I kept chasing customer services,the following Thursday over a week later I finally received an email not even a call from the head of customer services who kept telling me she was on my side and it was awful but she soon changed to when it came down to keeping the companies money.l,but I was hopeful as surely the technicians rating the door was defect it would have to be resolved and replaced,The report stated that the door was not defect and that they just think I just want a new door.the door was accessible and they would only offer me a delivery reimbursement of 35.00!as a goodwill gesture!!!! This whole experience has made my children and I feel awful,I cannot believe the lies that have been made here and this is not the whole story,the manufacturer LPD said I had cancelled the technicians to come as I was so angry for the wait but I did not ,I had a feeling that this was going to be trouble so luckily I have evidence that the technicians told me the door had a manufacturing defect and I feel so strongly about how they have treated me and my children I am currently seeking to take this to a small claims court amongst social media and any other way that I can prevent this happening to other families and all the point in need a safe and secure non faulty door for my children ,over 1000 pounds with fitting is a lot of money to me and the door and I am left with is unsafe and not fit for purpose,that is without the stress this has deeply caused,please do not purchase from these people where no one will accept the responsibility out of three companies, LPD,BSO and Excalibur,so mistreated and mislead and without a doubt hazardous.

Great service. Original product (a shower tray) was delivered to BSO broken and could therefore not be delivered on the originally booked delivery date. However they informed me of this by 10:30 on that date (a Friday). An alternative delvery was arranged for the following Monday and a new shower tray was delivered by 10:30 on that day. I'm very pleased that they picked up the original fault before sending it on to me.Thank you.

Sent wrong door and trying to get me to pay for return. I have attached pictures to show cotworlds online has 5 panels in the middle they sent me a door with 3 panels? Been over a month and still left with a door that I don't want and back and fourth with emails that is not resolving this issue. I am in the trade and renivate house for over 10 years. I honestly feel the customer service is poor. Which is a shame as would of used BSO again if this would of been sorted

Absolutely terrible customer service. Ordered a Ladder M8rix on 23rd June as the delivery date was three days and i needed the product the following week (please dont blame Covid or change yor delivery options). After numerous emails over 10 days i eventually got a call stating the package was at the delivery depot as the post code was wrong..it wasnt. They agreed to get in touch with the depot and return the parcel back to sender so i could get a refund, ok great. The parcel arrived at my door and has been sat here waiting was collection ever since. After more emails and calls to this company i am still waiting for somebody to get in touch to sort this out...no replys.

DO NOT USE THIS SITE Complete waste of time. Positives – They are quick and efficient in taking your money. Negatives - They do not send the goods you have paid for or any goods for that matter. They do not answer the phone, their call system has three options all of them will put you on hold play you some music for a but and then cut you off. They do not respond to emails. Emailed to ask where the goods I ordered were as they were listed with a 3-5 day delivery and it had been over 2 weeks. They only responded and promised a refund when I told them I was coming to their office.

Absolute joke of a company, avoid at all costs, trying to recover £549 for doors that were delivered damaged. The company are saying there is nothing they can do for me and refusing to refund me. So I’m now stuck with damaged doors which are no good to me at all.

Placed an order for £349.49 of sawn timber. But received an email 2 days after order was placed saying they could not deliver to the area and have cancelled the order. This is the first time I've heard Cornwall to not be mainland England - BSOs website states they deliver to mainland England.

We refurbished our house this summer, we dealt with lots this company is horrible. Lisa which supposed to be Customers Services manager is trying to stay nice and her advice is very unhelpful. She refuse to escalate my email or pass me or to her manager saying that she has power if decision and if I am not happy with that "keep emailing " . She also asked me to complaint to Dpd for failing to show up when the collection was booked, really?! I order from BSO not DPD. I am going to do my research and not let them get away with this, I am shocked to see that this company exist .

Tried to speak to customer service but just wait on the phone fo 30 mins. Tried twice more and no joy!!!!

Ordered and paid for 4no rooflights at 09:00 received an email at 17:20 cancelling the order because of supply issues and telling me it would take 24 to 48 hours to get my money back. Too late in the day to contact either the BSO or the manufacturer and no attempt was made to contact me by phone to discuss these supposed issues. The following morning I contacted the manufacturer who advised there were no issues regarding manufacture or delivery. I looked up the product on BSO’s website again only to discover the price had increased by 20% and this I think is why they cancelled the order. BSO’s flagrant disregard for customer care is shocking on three fronts: First they took the order and provided a vat invoice and at the same time removed nearly £4K from my bank. This as far as I’m concerned forms a contract which should be honoured. Second to make no attempt to actually talk to a customer regarding issues whatever they are is disgusting. Finally if they can remove the money instantly they should return it with the same speed, it only needs someone to push some buttons. I advise future potential customers to find an alternative supplier who cares about the customer and does not treat them with smug arrogance.

Avoid at all costs, trying to recover over £500 for products that weren't delivered fro almost three months; ignored all emails for cancellation then wonder why when they randomly try and deliver after three months I refuse the goods! Absolute joke of a company

Review for Building Supplies Online (BSO): I ordered a few bathroom items (about £1,000 value), about 2 weeks before the scheduled installation. ALL three items that I ordered had issues: the Hudson & Reed radiator had a dent on the bottom, one of the VADO taps arrived without screws and at the other wall mounted VADO tap the two handles (looking like a hyphen when in shut position) wouldn't be completely horizontal after they were mounted. All items were delivered more than a week after I had ordered them, which made the window until installation very narrow. I reached out for the radiator immediately (it came with the first shipment) and didn't get a response until a few days later, so I asked for a partial refund since the radiator had to be installed. (it is working, but as mentioned above, has a dent on one of the feet and is not completely flush with the floor). The problem with the missing parts and the valves did not appear until the installation and I flagged it immediately with BSO, but never got an answer other than when the items are installed they are functional and hence I have not right for any exchange/refund whatsoever. 6 emails and 4 calls later I had not received any reimbursement for the damaged/faulty items or the missing screws for the top-mounted tap. I asked them several times for the VADO contact to order the screws myself since they were not taking care of the missing parts. Yesterday, I finally received a package with the screws. 3 months after I had ordered the taps. This whole online shopping experience was SO disappointing, I have never had so many problems with an online company. If they had said they'd give me a 5 or 10% voucher for their shop for future purchases I would have happily have recommended them and used them for future projects. The way they handled all my requests I can only say: stay away from BSO and go with a company that has good customer service - a cheaper price is not worth the nerves and time you have to put in to get everything you need.

ordered doors 3rd may 2020 now 25th may 2020 still no delivery. No contact either. sent numerous emails for refund. Still no contact one unhappy customer

Was waiting over a week for a quotation, did not reply to my emails at all, saying after a week that I need to resend the email, as they cannot find it, and did not receiving. I was chasing it every day and they were saying t was all on the case. Useless company. DO NOT USE

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