bulkapothecary.com

All I have to complain about is the length of time to ship and the customer service. I ordered a gallon of it on March 7th and received it on March 29th. I emailed and called. Someone eventually answered me over email. There is no doubt here something is wrong over there customer service wise. However when the hand sanitizer came it wasnt bad. The hand sanitizer itself is decent, unscented as they said and does the job. It isnt a Purell, but more like a generic store brand hand sanitizer. As for the gallon of hand sanitizer, we have been liberally using it now for a month and it doesnt seem like we have put a dent in that gallon. You really dont need much. I think that gallon will last 6-12 months and its worth it because there is none out there. This isnt a bad company and the product is fair to good. I think they just got overwhelmed. Whatever you do DO NOT order from Art Natural. The hand sanitizer that Art Natural sends smells like gasoline.

Failed tomrec3ive product I ordered nd requested a refund. I was told I’d only get my refund after they were paid by UPS since they lost the package. I was perplexed that a customer had to wait to be refunded only when Bulk Apothecary had enough money, evidently to take care of their customers. When I waited the requested time for my refund, I was ignored repeatedly. I still have yet to receive any type of confirmation of a refund. I am now being ignored. Classy!

If you want a response from them call your bank and dispute the transaction they send out fake delivery from UPS I was on it I was on the one with trying to find my soap box I ordered Ylang, Rosemary, Sandalwood oh my goodness all of it stinks I paid $51 for two loads of soap and one bar and it stinks it was smelling through the box of steaks my box was not professionally packed I feel disrespected the way everything was thrown in open and it stinks these a leftovers they're not preparing the soap as what you see like the girl on royalty soaps on YouTube know by far they're not doing that at all I would never order from them again the process of hunting high and low to find my box at the post office in the post office it this happens all time you get approved delivery and the merchant did not send it so once I stop the transaction I dispute the transaction then here comes the stinky so you know everything that everyone is saying about this company is true so now I have stinky soap that we're going to trash because I wouldn't dare bathe with it smells horrible in his crummy yes the soap is Kwame

Their prices are excellent. Their products seem to be as good as other companies. It's the processing time. This is the slowest company I have ever seen when it comes to shipping. Most small companies that order from them need quick turn around of their order. My latest order is going on 10 days from the date I ordered. I don't want to hear about Covid either. I placed orders for my business on the same day with 6 other Companies as Bulk Apothecary and have received all 6 orders days ago. One Company I ordered twice and received both orders already ( bulk product in 5 gal containers). I stopped buying from them over two years ago because of the same thing so this is an on going problem. There are other Companies out there that do care how fast they ship and understand what it means as a small business to get your order quickly. You've cotton to big and have forgotten what it means to be a small business.

NO MATTER HOW MANY DAYS BULK STATES ON THEIR WEBSITE REGARDING "SHIPPING DAYS OUT," THEY ARE LYING. (sorry for caps) They are raking in the cash, then updating their orders thereafter with delays that are even longer than what you were forewarned about--and ultimately settled for because of going through with the order. I ordered hand sanitizer with a "10-day out" for shipping...okay, fine. EIGHTEEN DAYS later, I received a follow-up (only after complaining) that orders were now out 12 to 17 days further out. I wrote again, essentially asking, "What does today's 17-day delay have to do with orders made 2 1/2 weeks prior?" They never responded. Obviously, "10-days out" was never true, to begin with. I'm now on my way to Paypal to cancel my order. (CAPPS NOW INTENDED) DO NOT DO BUSINESS WITH THIS COMPANY. IF YOU MUST, DO IT ONLY THROUGH PAYPAL; THEY WILL DEFEND YOU AND RETURN YOUR MONEY. Return our money if you can't keep up...ah, but you won't with your NO RETURN POLICY. I cannot even imagine what dealing with Bulk's return department would be like without the help of an ally like Paypal.

Hand sanitizer smells HORRIBLE. Ordered product and advertisement says, "ships in 10 days". 14 days after order label created. Product not ready, and another 14 days before actually shipped. Pushing 5 weeks before I received product. False advertising, poor customer service. Was told they are too busy to look for the order to cancel. Blamed UPS for items not being picked up after label created for 2 weeks. Dishonest company with dishonest practices trying to cash in on the Pandemic.

Very disappointed in the handling. One should not have to wait 5 - 6 days for items to be shipped if it's in stock. I have a business and now my customer's orders will be delayed because they are more than 5 business days behind. Unacceptable. Once I do receive my order, it will be the last.

Today at 12:34 PM Add bookmark #1 I placed an order on July 17th and received part of my order on August 4th. I've asked them numerous times to update that their orders are taking this long to process as reputable wholesale supply companies are doing to no avail. After inquiring about where the remainder of my order was in the process, I was notified that the rest of the order had been cancelled due to being out of stock. We are a small company and are able to keep up with our stock by hand and I'm positive that a company the size of Bulk Apothecary has an automated system. Then, they refunded me for the jars minus the over 250 discount but did not include any of the $48.00 of shipping I paid. The customer service agent was advised to tell me that shipping 50 8 oz jars with lids and packaging would not have changed the shipping amount and that is why we weren't refunded a portion of the shipping. This is a complete lie. They probably looked at if they had to ship the jars to me after the initial order that the costs would outweigh the benefit. But guess what, we take losses as business owners all the time! Please avoid this company at all costs. We are a long time customer and are looking for alternatives even if it means paying more. I say all that to say, they operate their business like a pop up instagram shop with no capital. It's so strange to me. I usually take Better Business Bureau scores with a grain of salt, but JEEZ Louise. I went and searched under indeed to look at prior employees' complaints and the biggest complaint was them selling stock they did not have. I think the thing that is most alarming for me is them being more than willing to pull funds from my credit card without knowing they have items in stock. Their model is successful but strange nonetheless. I'm thankful that we share a supplier of jars and I was just buying them as an add on just in case.

I ordered some mango essential oil because I make body butter and it smell great, came in before estimated delivery date and VERY cost effective. I love it and will order from this company again. Thank you Bulk Apothecary....I love you!!!!!

They are taking advantage of COVID-19, selling stuff that they have not in stock, Their website said my order will be shipped within 10 days, now 45 days passed, no delivery and no response to my emails.

Shameful company to scam people in this difficult time. Filed a claim with Paypal.

I ordered some items from this company from May 28th. I know we are in a crisis so I waited and waited and waited. I finally reached out to them advising that I understand the delays but that I did not get my package. I sent an email to which I got no response. I called and got a rep who said they would do a follow up to see if a reorder could be done. I am not seeking my money back I just need my stuff and today July 18th still nothing. By far the worst experience I have had with a company like this. As a small business owner this one has hit real hard especially in these times.

This is by far the worst customer service I have ever experienced from a company. I emailed them and asked if their shipping was back on track after Covid, and they informed me that it was. I placed an order and a week later it still hasn't shipped. I sent them a message via their live chat and was told that my order was still being processed... Thanks I got that... called them and was told they are still backed up on orders. Then why are you telling people that you aren't. Further more didn't offer to resolve it in any way shape or form. My company ships orders within 24 hours, and if there is even a slight delay that isn't even our fault we will offer to refund the shipping cost at least because we haven't met the expectations of our customers. Bulk Apothecary offers to apologize for the inconvience.

Having serious issues with customer service. I ordered supplies and THeY sent me the wrong things. They won’t even start working on shipping my order until they see movement on the return... okay. BUT then they refuse to even upgrade my shipping so I can get my order in time for when I need it. It wasn’t my fault they sent me the wrong thing. I was a very patient customer when they had Covid delays and was very understanding. I would expect a company that expects “caring” from their customers to offer the same. I ordered within plenty of time to have the correct products sent to me. When THEY shipped the wrong products THEY refuse to help with any of the inconvenience they’ve caused my business. ALL I asked for was to be able to get my items in time since it wasn’t my mistake. Their refusal to properly handle this situation is definitely making me look at this company in a different light. Their is absolutely no way I would punish a customer for MY mistake.

After 1 month recurved 1 gallon of gel sanitizer. Opened it up. Smelled like vomit. Everyone was gagging and spraying room spray. Website says non refundable. I paid $70 for nothing. Can’t use it or would stink all day it lingers for a long time. I used some. Soap wouldn’t take off smell. Nasty

Very Bad, ordered more than 5 weeks ago! No response via email, nor phone. Finally, after 5 weeks, we decided to chargeback through our cc. We DO NOT recommend this company. They have lost my business.

Ordered product on March 21 and today is April 19 and still have not received product. Have called and the answering service is not taking calls, have sent three emails and no response. This company is a joke if I could give them zero stars I would. Buyer beware

They are now selling "Germ Attack" hand sanitizer. This product has a miserable fragrance. I have tried to leave a review on their website, but it won't allow new reviews. Don't buy this sanitizer. It's garbage.

I ordered two gallons & they did take a long time to show up, but my main concern is the SMELL! They are the 70% plant based. They smell makes me totally nauseous, stays on your hands forever. Even just thinking about the smell turns my stomach. I do need hand sanitizer but absolutely cannot use this. I am trying to find someone to give it to, but no one I will have to get near! Otherwise I will just have to throw it away, I am sorry to say, especially as it was not cheap.

I order a product a month ago and they charged me and I still havent reeive it. I called and they dont have anyone answering the phone, not even from home. The only contact is an email that takes them 6 days to answer. The answer says keep waiting two more weeks

I ordered a product a month ago and they charged me and I still haven't received it. I called and they don't have anyone answering the phone, not even from home. The only contact is an email that takes them 6 days to answer. The answer says keep waiting two more weeks