Bullion Mart

Beware, the following is an account of our personal experience with the bullionmart.ca company. They are taking advantage of customers in at least three ways that we are aware of.

Bait and Switch: some (attractively priced) precious metal items showing as “In Stock” on their website are not actually in stock. Only after paying for our order and money sent were we told about this and offered a coin 1/3 of the value.

Shorting orders: in part of our order bullionmart.ca sent us only half of a set of coins. After inquiring about our missing half they began acting like there was a lot of confusion.

Despite detailed emails to them of what was missing, including the actual inventory numbers, they repeatedly claimed they couldn’t understand. They wanted photos, of what was received by us, sent to them four times but for some mysterious reason they couldn’t see them or receive them. They even claimed that they had been calling us and leaving messages. Seems they don’t know that cell phones record and store records of calls and messages…

At the same time all of this is going on, they mixed in fake silver bullion products, which is illegal, into our order hoping we wouldn’t notice. We didn’t notice, at first, but then after all of the theatrics we knew something was up so we had some of their products tested, which failed.

All of this appears to be a three tier ripoff approach by them to hope you only spot one injustice being committed, if any.

Once we notified them with all of the above details there has been just dead air with no response from.

As a widow who pulled her savings from the stock market and decided to be a first-time buyer of precious metals, I really took some risks. My phone call to Bullion Mart inquiring about purchasing Canadian Maple Leaf gold coins was answered by Zaman, who I learned later is Moniruz Zaman, the President & CEO of Asia Pacific Group, Ltd.

Zaman walked me through my purchase, like a “personal shopper”, recommending some 100 gram gold bars and saving them to a cart so others could not snatch them. The timing happened to be when the Canadian Mint had closed, and dealers were sold out of most everything. I practically cleaned out their inventory that day!

Throughout the process of shipping my order to the US, Zaman personally tracked shipments. He even recognized my phone number when calling him and always responded to my inquiries. Basic hand-holding. Ha! Thank you, Zaman and staff. Will definitely contact you for future precious metal investments.
LEDA

Excellent service and best price we get for last 20 years !

You guys, are running a very well oil machine business, you guys have good inventory there is only a few items that you don’t have, for the most part everything is goin well,fast shipping waiting for mi second purchased will recommend thank you from the USA.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.