buyplumbing.net

2.6 / 5

buyplumbing.net

2.6 Poor
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

2.6 / 5

Trust Score

3

Reviews

3

Social

1

Featured

3

Technical

Is buyplumbing.net legit?

  • This website has existed for more than 3 years
  • Mostly not trusted websites are linking to this site
  • We found several negative reviews about this site
  • SSL Certificate Not Detected
  • Facebook account not found
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

23

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 23 reviews

Smart.Reviews

2.6

23 reviews

Buyplumbing.net Review

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Last update: Wed, Mar 9, 2022 12:34 AM

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Buyplumbing.net Reviews & Complaints (23)

I had hopes of being one of their customers that would have a good experience. Unfotunately, I was not. I ordered two bath towel bars that both showed in stock online. After ordering, I received an email that said the items are back-ordered and should ship within 1-2 weeks. Not a big deal, but I called to verify. On the phone, I was told that only one of the two items was back-ordered and they would ship out the item that they have in stock. Well, here it is a month later and I haven't seen either of the items and good luck trying to get through to someone on the phone. I have called and waited in their phone queue system about a dozen times. Only twice have I actually ended up reaching a person. The other times I've been dropped to a message prompt. Guess what? I've left messages for them to return my call and I still haven't heard from them. Save your self the time and headache and spend a few more dollars at a reputable place. When doing most of your business online, a company needs to be efficient and accessible and buyplumbing.net falls way short in both of these areas.
1

3 years ago

review by behmer99

I have purchased approximately $1000.00 from BuyPlumbing.net without any problems...until I ordered a tub drain for $35.49. I placed an order for 2 drains in July and only received 1. It wasn't until I called the company after receiving my initial order that I learned 1 of the drains was on back order. No information regarding the backorder was listed on the invoice. It appeared they simply left out the item. I patiently waited & in Sept I received the other drain only to find the finish scratched up. I called the company and begged them to check the packaging to verify it was in good condition prior to shipping. Unfortunately that did not happen. The next two replacements we received were scratched up even worse than the previous one. On October 1st, I spoke to "Erin" in customer service. She told me she would call the manufacturer and speak to her manager (who was currently "in a meeting") and call me back. A week later I still hadn't heard back and called and spoke to Steve. He apologized and said he would follow up with me. An hour later he notified me that they told Danze they need to change their packaging. He said UPS would pick up the 3 defective drains I had received and credited me the amount for the drain. I left the package out for UPS to pick up for 8 days and they never came to pick it up. He also told me a new drain would be available for shipping on Nov 7th. On Nov 13th I spoke with Erin again and she promised me a tracking number would be available on the 14th just after they open at 8:00 and I would be notified. On Nov 15th I still had not been notified. I called customer service during the time they say they are open on Saturday--after being on hold for 12 minutes I got the option to leave a message or speak to an operator. I chose to press 0 for the operator and the message came on and stated, "you are now exiting the system" and disconnected the call. I called back and after being on hold for another 12 minutes chose to leave a message. It has been over 2 weeks since "Erin" promised me a new tracking number. No one ever returned my call. I am very disappointed with customer service. The price may be right but is it really worth waiting over 4 months to NEVER get what you wanted and have to deal with empty promises? DO NOT DO BUSINESS WITH THIS COMPANY
1

3 years ago

review by 2rmdl

I placed an order for a hard-to-find part (Toto


auto flush solenoid) on April 23. As I monitored order status through April 28, the status never changed from "pending". At that point I emailed Buyplumbing.net to inquire as to whether the part was, or soon would be shipped. No response - ever. On May 1 I called during regular business hours and had no choice but to leave a message. No return call. I called later again the same day and reached a live customer support rep. She was very pleasant and promptly looked up the status of the order. The sad ending to the story is that she informed me that the part was on backorder. Had I not known that this part was out of stock everywhere else and no longer being manufactured, Buyplumbing.net would have likely left me hanging a while longer in anticipation of one day receiving the part. I informed the rep that the part was no longer being made and at that point she let me know that her only option was to cancel my order and issue a refund. I refuse to do business with a company that is unresponsive to customer inquires, lists products they are unable to deliver, and delivers factual information only when the buyer is more knowledgable than they are.
2

3 years ago

review by DonnaNowak-50839

Buyplumbing.net Review

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