3.9 / 5
Trust Score
3.6
Reviews
5
Social
3
Featured
4.5
Technical
Is cakestoday.co.uk legit?
- Several trusted websites are linking to this site
- The site has mostly good reviews
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- This website has existed for more than 3 years
- Facebook account found with large audience
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Reviews Analysis
15
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 5 authority websites mentions and 0 mentions in other websites
Based on 541 reviews
Smart.Reviews
3.9
15 reviews
Trustpilot
3.8
526 reviews
Cakestoday.co.uk Review
Want a mouthwatering fresh cake with full of ingredients don039t worry we are here to deliver the fresh baked cakes within 24 hours at your doorstep Cakes Today 1 online cake shop in London
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Last update: Wed, Mar 9, 2022 3:30 AM
Quality of the cake: I ordered "Not a Cheesecake Strawberry Cheesecake". The description on their website "This cake is not entirely a cheesecake but possesses the beautiful flavours and creaminess of one."
Paid £49.99 for 8 inches. What we got was two layers of sponge with whipped cream in between and a thin layer of jam. Like a £10 cake from any store.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Freshly same day cake ????
The customer service is amazing aswell very friendly ❤️❤️
Definitely the best cake ever had????
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
So I called yesterday to order a cake was told by Luke ( 10 inch strawberry cake lol) my cake will be ready by 11 pm and the price was exorbitant . I decided to order on ubereat the following day and I paid £20 less than the advertised price then I was told delivery will be in an hour which never happened after 3 hours I called them and I was told that my cake was ready but thrrr was no driver available till 8PM I told them directly that I will cancel the order and get my money back . He accepted and didn’t care . Please do not use this company they are plenty company’s around like cafe concerto , cafe Valerie , your local Italian bakery .
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Their customer service/ order team responded swiftly and politely to my emails. However when I took the cake back (untouched) to their office with my complaint they refused to either refund my money or replace the cake. I had no choice but to leave the cake in their office and walk away as it was inedible and not what I ordered.
I am really disappointed because they were recommended to me by a friend and I checked out their website and the company seemed credible and of good repute.
i intend to seek redress via my bank and relevant authorities. And also inform others to be cautious with this company.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Come 10pm, the cake never arrived. I call and find out they're closed. Left them a message on WhatsApp, and woke up to find they read it and never responded. I messaged again, no response. Called at 9am to be told that there was a glitch in the system and the cake was never even made. Why was I told the cake was on its way?!
Then I am told that the cake can be delivered but not in time for my event. Asked for a refund and was told "Unfortunately, since you placed an order online our policy is that we're unable to issue a refund".
I got extremely frustrated, and told them that considering that they never baked the cake I have every right to request a refund. I was then told that, I had interrupted the gentleman, who actually was going to say he was going to issue a refund (seriously? Here's a tip: if you're going to issue a refund, don't first tell me your policy is that you can't issue a refund).
I was promised an email to confirm I would receive this refund. This was at 9am.
It is now almost 8pm, 11 hours later, and someone NOW replies to my WhatsApp message. I have not received any email yet.
I have record and proof of all of my communications. What an absolute disappointment of customer services.
EDIT: finally. After calling them again at 8.05pm, I have now received an email confirming a refund. I now wait to see whether or not I will be getting my money back.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Got a call around 9.30 confirming my order meaning no way it could be delivered at 10am
Come 3pm no cake and no updates, called to be told it will be with you in half an hour
Come 4pm still no cake and told it will be another half an hour Still awaiting for cake now!!
No customer service to advise about delay still waiting for a call back from the lady on the phone who was supposed to call me back after speaking to the driver
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
They have seriously got a nerve now to offer me a discount on next order I place, Instead of apologizing and saying sorry. NEVER USE THIS CAKE SHOP. The woman actually said it's the decorator who writes on the cake and he can write it anyway he wants plus the the writing is complimentary/free so I have no cause to complain. Said the photo was a portrait. Hello I had offered more photos before placing the the order. The so called adviser chose one of them saying it's perfect. No customer service after the huge mistakes and ruining our big day.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
The cake was delivered for free which was great (one star!). Having been told it'd be delivered between 2-7pm; luckily it arrived by 2.30pm. I ordered it for the following day for a family gathering so it's not like they had to rush to make it.
There was no problems placing the order! (One star)
The cake I got looked like an Oreo cake, but didn't taste like one- in fact I don't know what it actually tasted like. From the icing you could tell this was rushed job; brown sponge showing through cream coloured icing; one of the (half) Oreos on the cake was broken and all of them tasted stale!
There was far too much cream on this cake and in the cake; I guess compensating for the lack of sponge!
The bottom layer of sponge was fine but the middle and top layer were half the size of the bottom sponge- the layers of cream were so thick in comparison!! (giving the cake the desired height, I imagine).
I think the concept is great; free delivery is fantastic. The girl who took my order was really polite and attentive (even if she did mis-spell my name so I didn't get the email confirmation I should've). However it was the actual cake itself which let everything down- and as they say... the proof is in the pudding!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 5 authority websites mentions and 0 mentions in other websites
Cakestoday.co.uk Review
Want a mouthwatering fresh cake with full of ingredients don039t worry we are here to deliver the fresh baked cakes within 24 hours at your doorstep Cakes Today 1 online cake shop in London
Cakestoday.co.uk Customer Service Contacts
No contact details for this company.
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2 Weeks, multiple calls and emails later and still no refund for undelivered cakes. DO NOT USE.
I ordered a friend a delivery of cupcakes from Cakes Today 2 weeks ago for her birthday. On the day of her birthday I received a text at 11.55PM that my cupcakes would be delivered in 10m time. AFTER MIDNIGHT!
I couldn’t believe it and immediately tried to contact cakes today to tell them not to deliver these cakes in the middle of the night and wake up my friend who’s a doctor and working the next day but I couldn’t get through.
Just after midnight I had a call from the courier saying he had arrived. Furthermore the courier told me he still had 5 more deliveries to make afterwards! I told him not to wake my friend and spoil her birthday. My friend didn’t receive the cupcakes on her birthday or afterwards, and despite my multiple calls and emails to the company they haven’t provided me with a response or refund for the cakes my friend never received. Absolutely appalling service. Do not use this company.
3 years ago
review by Victoria-Emily
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)