Cakes Today

3.9 / 5

Cakes Today

3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

3.6

Reviews

5

Social

3

Featured

4.5

Technical

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  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Linkedin account found with large audience
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

15

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Katysuedesigns katysuedesigns.com
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Bakingo bakingo.com
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Bakingo - An online cake delivery portal offering delicious cakes with free home delivery service This online cake shop deals in all types of delicious cakes for every occasion Order cake online for Same Day Delivery Within Few hrs Delivery

littledessertshop.co.uk littledessertshop.co.uk
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Sweet Flour sweetflour.ca
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Enjoy the best baked goods in Toronto at your home office or special event From fresh baked cookies and bars to decadent cupcakes cookie cakes and delicious party favours we have the perfect gift for any occasion We offer same day cookie delivery within Toronto and express delivery across Canada

sponge.co.uk sponge.co.uk
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Cupcakes Delivered Next Day in the UK Rachael039s Kitchen rachaelskitchen.co.uk
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Trust score (4.6/5)

Send beautiful handmade gift cupcakes - we have over 40 flavours to choose from and send all deliveries in gift packaging Next day delivery available across the UK Place your order by 4pm for next day delivery Personalised cupcakes available including Photo Cupcakes and Logo Cupcakes

Based on 541 reviews

Smart.Reviews

3.9

15 reviews

Trustpilot

3.8

526 reviews

Cakestoday.co.uk Review

Want a mouthwatering fresh cake with full of ingredients don039t worry we are here to deliver the fresh baked cakes within 24 hours at your doorstep Cakes Today 1 online cake shop in London

Cakestoday.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 3:30 AM

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Cakestoday.co.uk Reviews & Complaints (15)

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delivery 3 /5

price 3.3 /5

quality 3 /5

customer service 3.3 /5

on-time

VERY DISAPPOINTING SERVICE
2 Weeks, multiple calls and emails later and still no refund for undelivered cakes. DO NOT USE.

I ordered a friend a delivery of cupcakes from Cakes Today 2 weeks ago for her birthday. On the day of her birthday I received a text at 11.55PM that my cupcakes would be delivered in 10m time. AFTER MIDNIGHT!
I couldn’t believe it and immediately tried to contact cakes today to tell them not to deliver these cakes in the middle of the night and wake up my friend who’s a doctor and working the next day but I couldn’t get through.
Just after midnight I had a call from the courier saying he had arrived. Furthermore the courier told me he still had 5 more deliveries to make afterwards! I told him not to wake my friend and spoil her birthday. My friend didn’t receive the cupcakes on her birthday or afterwards, and despite my multiple calls and emails to the company they haven’t provided me with a response or refund for the cakes my friend never received. Absolutely appalling service. Do not use this company.
2

3 years ago

review by Victoria-Emily

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Customer Service: I ordered the cake for my husband's birthday, 8 days in advance. On the day, I called them to ask when the cake will be delivered and they informed me between 8-9 pm. I told them that's too late for us. They couldn't help me. Later I saw that on the invoice they are committing to deliver the cake between 11 am-8 pm. I called them back and told them if they don't deliver the cake till 8 pm, to not deliver at all, and to refund us because they are breaching the agreement. However, this was not respected and the cake was delivered at 9 pm.

Quality of the cake: I ordered "Not a Cheesecake Strawberry Cheesecake". The description on their website "This cake is not entirely a cheesecake but possesses the beautiful flavours and creaminess of one."

Paid £49.99 for 8 inches. What we got was two layers of sponge with whipped cream in between and a thin layer of jam. Like a £10 cake from any store.
2

3 years ago

review by Jasmina Risteska

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The best same day cake company ❤️❤️
Freshly same day cake ????
The customer service is amazing aswell very friendly ❤️❤️
Definitely the best cake ever had????
5

3 years ago

review by Melifa Silveira

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Cakes from hell
So I called yesterday to order a cake was told by Luke ( 10 inch strawberry cake lol) my cake will be ready by 11 pm and the price was exorbitant . I decided to order on ubereat the following day and I paid £20 less than the advertised price then I was told delivery will be in an hour which never happened after 3 hours I called them and I was told that my cake was ready but thrrr was no driver available till 8PM I told them directly that I will cancel the order and get my money back . He accepted and didn’t care . Please do not use this company they are plenty company’s around like cafe concerto , cafe Valerie , your local Italian bakery .
2

3 years ago

review by Lanya

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a plain sponge cake on Tuesday 11 August for £15.99 and was told by their staff that a fresh cake will be made and delivered by 10pm. I received something that resembles a cake, but smells horrible and not fresh at all. It was obvious that this cake was not made that evening, and that I may have been given some sort of leftover cake.

Their customer service/ order team responded swiftly and politely to my emails. However when I took the cake back (untouched) to their office with my complaint they refused to either refund my money or replace the cake. I had no choice but to leave the cake in their office and walk away as it was inedible and not what I ordered.

I am really disappointed because they were recommended to me by a friend and I checked out their website and the company seemed credible and of good repute.
i intend to seek redress via my bank and relevant authorities. And also inform others to be cautious with this company.
1

3 years ago

review by Miss Joyce

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered birthday cake for two year old daughter's birthday,after making payment of £45 and receiving invoice looking at invoice I realised this company was just a joke, on a hunch searched reviews on trust pilot which confirmed my fears.I suspected the quality and safety of the cake may not even be suitable for a kid, didnt want a case of food poisoning for my child. Within 10mins of making order I called them to have order cancelled and they had the audicity to tell me they don't cancel nor refund orders.Only a Bad Company will not refund customers when an order is cancelled.PLEASE DO NOT ORDER FROM THESE PEOPLE, THEY ARE THIEVES!
2

3 years ago

review by Brenda Galabe

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was in need of a 50th birthday cake the same day for a good price and Cakes Today definitely performed well. From the moment we walked in the people were really nice and approachable. Someone sat us down and discussed what they could do with budget we had. We came to a decision and in 2 hours they had the cake ready and the design was lovely. We were even able to put a picture on the cake and it wasn't too expensive. Overall it was a good first experience and I would go again!
4

3 years ago

review by Watsonx

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Sadly have to write this review, the company driver turned up to my property without any PPE equipment, opened the cake in his van and checked it then proceeded to bring to my door waiting right in front, I refused to open door and sent him away. I phoned the office and they seemed totally unaware of what precautions should be taken. These guys are not taking this virus seriously, I am truly shocked, avoid them like the plague else that's what they will be delivering to you.
2

3 years ago

review by CJ

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

: I ordered some cupcakes over a week in advance to be delivered to my son on his birthday on 2nd May.I received a text at 1.30pm on the day to say the delivery was to be made soon. When it had not turned up after 2.30, I rang the originating text number followed by their office number several times that day without any reply. I therefore called on Monday, 3rd and was told by their assistant that the order was attempted but there was no one in. I knew my son was in (Lock Down) and in fact I was talking to him on the phone at the time they said the delivery was attempted. Why was not a ‘missed delivery’ note left? The assistant advised I would have to pay over £9 for a re-delivery! I could not believe it. Thoroughly disappointing. DO NOT USE THIS COMPANY.
2

3 years ago

review by Francess Easmon

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I made an order (#20000003307) just before 5pm on Saturday 7th Sept to have a cake delivered same day by 10pm. I called at around 8.30pm to confirm and was told by a gentleman that the "cake was dispatched and a driver was on the way".

Come 10pm, the cake never arrived. I call and find out they're closed. Left them a message on WhatsApp, and woke up to find they read it and never responded. I messaged again, no response. Called at 9am to be told that there was a glitch in the system and the cake was never even made. Why was I told the cake was on its way?!

Then I am told that the cake can be delivered but not in time for my event. Asked for a refund and was told "Unfortunately, since you placed an order online our policy is that we're unable to issue a refund".

I got extremely frustrated, and told them that considering that they never baked the cake I have every right to request a refund. I was then told that, I had interrupted the gentleman, who actually was going to say he was going to issue a refund (seriously? Here's a tip: if you're going to issue a refund, don't first tell me your policy is that you can't issue a refund).

I was promised an email to confirm I would receive this refund. This was at 9am.

It is now almost 8pm, 11 hours later, and someone NOW replies to my WhatsApp message. I have not received any email yet.

I have record and proof of all of my communications. What an absolute disappointment of customer services.

EDIT: finally. After calling them again at 8.05pm, I have now received an email confirming a refund. I now wait to see whether or not I will be getting my money back.
2

3 years ago

review by F. K. A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered a cake at 8am this morning for it to be delivered between 10am-3pm
Got a call around 9.30 confirming my order meaning no way it could be delivered at 10am
Come 3pm no cake and no updates, called to be told it will be with you in half an hour
Come 4pm still no cake and told it will be another half an hour Still awaiting for cake now!!
No customer service to advise about delay still waiting for a call back from the lady on the phone who was supposed to call me back after speaking to the driver
1

3 years ago

review by Veena Khurana

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered 2x 10 inch cakes last month. At the time of taking order, I was put through to an adviser who would guide me. I sent him photos on whats app, he told me and showed me a cake with a picture on his website and said my full cake would have a picture. It didn't, only the middle bit 4 inch of the cake had a picture and the 3 inches on both sides were blank/were left empty, it looked like a base only, ok mistake happened on their part but they could have used their initiative and covered the blank area with decoration but no. They think about pennies and not a thought for customers. The 2nd cake instead of a "C" for congratulations they spelt it with "L". Our day was completely ruined. I phoned straight away to see if they can salvage my day but they continued to hide/making excuses like team leader would call. No one called. Once they have your money that's it.
They have seriously got a nerve now to offer me a discount on next order I place, Instead of apologizing and saying sorry. NEVER USE THIS CAKE SHOP. The woman actually said it's the decorator who writes on the cake and he can write it anyway he wants plus the the writing is complimentary/free so I have no cause to complain. Said the photo was a portrait. Hello I had offered more photos before placing the the order. The so called adviser chose one of them saying it's perfect. No customer service after the huge mistakes and ruining our big day.
2

3 years ago

review by Rita

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I got a Wowcher a while ago (£14) for an 8" Oreo cake, which I finally used on Thursday. The usual price of this cake is £21.
The cake was delivered for free which was great (one star!). Having been told it'd be delivered between 2-7pm; luckily it arrived by 2.30pm. I ordered it for the following day for a family gathering so it's not like they had to rush to make it.
There was no problems placing the order! (One star)
The cake I got looked like an Oreo cake, but didn't taste like one- in fact I don't know what it actually tasted like. From the icing you could tell this was rushed job; brown sponge showing through cream coloured icing; one of the (half) Oreos on the cake was broken and all of them tasted stale!
There was far too much cream on this cake and in the cake; I guess compensating for the lack of sponge!
The bottom layer of sponge was fine but the middle and top layer were half the size of the bottom sponge- the layers of cream were so thick in comparison!! (giving the cake the desired height, I imagine).

I think the concept is great; free delivery is fantastic. The girl who took my order was really polite and attentive (even if she did mis-spell my name so I didn't get the email confirmation I should've). However it was the actual cake itself which let everything down- and as they say... the proof is in the pudding!
2

3 years ago

review by Ay

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been where for an interview, is a waste of time, they hire a bunch of teens who recently graduate tell them to start to work for free for a month or two for a probation period (btw for free, not paying even expenses), and after probation period they simply kick you off. Don't waste your time on them.
1

3 years ago

review by Cristina Mihalachi

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We found that this business has an active Facebook page with 16692 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
5

by Smart.Reviews

Cakestoday.co.uk Review

Want a mouthwatering fresh cake with full of ingredients don039t worry we are here to deliver the fresh baked cakes within 24 hours at your doorstep Cakes Today 1 online cake shop in London

Cakestoday.co.uk Customer Service Contacts

No contact details for this company.

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