Capital Removal

I have used this company in the past, we found them professional. On that occasion we moved next door, no truck required, they only had to move the heavy furniture, dismantled and reassemble a couple of items of furniture. We had 4 people on this occasion and it took about 2 hours. Although they were a little late, it did not make a huge impact. On the day they put a dent into my fridge and after a couple of days we realised they had knicked a piece of our mahogany desk. Too late to do anything.

Despite this we decided to pick this removalist for our resent move.

What a mistake that was.

We asked for a quote for packing and moving. We were given a quote that was not cheap, and accepted it as we were happy with our previous move.

Firstly, the days of packing I was called and informed that they would not becoming at 1pm as expected, but 4pm. I was also informed that the packing equipment they actually had was totally inadequate and I had to go and purchase most of the boxes and packing material. The estimate of material was also inadequate and I had to go a second time to purchase further material during the packing.

Once the packing commenced it took over 4 hours to almost completely, as it was late in the evening, I called it a day as the 2 young men who were packing informed me they would be back at 9.30am. As they had also dismantled my beds, I had to go elsewhere for the night.

As I was driving away, I was called to be advised that my move was not until 1pm. No problem, as that was my original time.

Saturday arrived, getting ready for the big move. I was called at 12.30pm and advised that the 2 young men were on another move and would not be able to start mine until at least 4pm. 4pm came and went. 5,30pm arrived as did the truck. The 2 young men commenced packing the truck. 9pm rolled around, becoming concerned as I was moving into a complex and I was not sure how the neighbours would appreciate someone moving in at that hour.

10.30pm arrived and the 2 young men were ready to leave, we also found that one of the cupboards had not been packed. This was despite me also making a number of trips during the day to assist with the move.

On the way to my new residents, the 2 young men picked up the sisters of one of them to assist with the unloading of the truck.

Once they arrived at my new residence, at 11.30pm, it was lucky that they were able to put the truck behind the residence, which did not disturb the other residents.

The move went well, although they did damage an expensive sub woofer, with no apology.

At 1.30am, the 2 young men, who had been working since 8.30am the day before, went to their truck to finalise the invoice. When they returned, the amount was $500 over the quote. Their boss was on the phone to accept a card payment at 2am in the morning.

The move was a 2 bedroom townhouse with an office. The main bedroom suite only needed to be dismantled, and I had moved all the clothes myself. I had also made quite a few trips with my car full prior to the truck arriving.

I would never use this unprofessional company again. The employer has no idea how to treat his staff. He expects them to work extremely long hours without backup. We were very concerned about the 2 young men, having worked over 17 hours, where was the fatigue management. They were not only putting their safety at risk, but also due to them being tired, my property was also at risk.

The damage to the sub woofer was palmed off, all we were offered was a pen to cover the scratches.

I would also not recommend them to anyone, if anything I would be referring the employers to the fair work ombudsman because I know their employees wouldn’t.

PLEASE BE CAUTIOUS IF YOU DO DECIDE TO USE THIS UNPROFESSIONAL COMPANY. I wish I had taken note of these reviews.

I rang and got a quote for moving out of a share house (not even 2 full rooms of furniture and belongings) and was booked in. At 10pm the night before the move was scheduled I received a text to say that they had been tied up in a large job and would come @ 4pm the next day. 3:55pm the next day I received another text to reschedule AGAIN as they had again misjudged how long other jobs would take. In the end I was forced to find other means to move as I could not wait. This service, or lack thereof, made my move ten times more stressful than it needed to be.

I used Capital Removals for my move on Sunday in Canberra. The access for the move was very tight but the removalists did the job with a smile. The conditions outside were not favourable either with heavy rain but again the 2 removalists did it all with a smile and completed the job in quick timing. Thank you Capital Removals.

We had 10 Heavy/bulky items to move from Braddon to Belconnen, all furniture emptied and prepared for move. List included a 2 seat recliner, medium fridge, front loader washing machine, small Chinese medicine cabinet, queen mattress, low entertainment unit, outdoor bench, Ikea 4 x 4 cube, Ikea island bench and a blanket box.
The move was for a short distance from the city to Belconnen, about a 15 min drive.
We thought maybe 2.5 max 3 hours in total, as the only difficult item was the 2 seat electric recliner, which ended up being able to be disassembled and was transported in 3 pieces.
It didn't start well - a very large and high subcontracted (Sydney based) truck arrived 20 mins late, this was followed by a delayed start after that with parking and lift access problems, followed by multiple cigarette breaks, refusal to use the allocated lift (padded for removals use and key locked for the removalists use only), no wrapping of furniture in the apartment, 50 minutes of waiting for the truck to arrive in Belconnen (a 15 minute drive) (oh sorry we had lunch on the way!)
We were billed for 2.5 hours (from 0920 arrival time, (booked for 0900) didn't actually start work until 1000) just to load the truck, and 2 hours to unload it. Neither are true indicators of actual time spent working.
The team of 2 were nice enough, but seemed to be on slow time and indecisive on what to take to the truck next, despite clear direction on what was to be removed to the truck.
In our opinion, it wouldn't have taken my wife and I that long if we had hired our own truck - and we are old and unfit.
Recommendation: Get a fixed price quote. If necessary, get them to come in and do a physical inspection before you agree on a price.
We were invoiced 4.5 hours, not happy, definitely not recommended.

We searched online and found that this business has an active Facebook page with 11 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.