4.1 / 5
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3.7
Reviews
3
Social
5
Featured
5
Technical
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17
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 8 authority websites mentions and 0 mentions in other websites
Based on 41 reviews
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4.1
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5
8 reviews
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16 reviews
Cardkingdom.com Review
Magic The Gathering magic cards singles decks card lists deck ideas wizard of the coast all of the cards you need at great prices are available at Cardkingdom
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Last update: Wed, Mar 9, 2022 1:07 AM
The cards I purchased were all advertised to be in mint condition and they all arrive as advertised - mint.
Oh, and they even included a free Magic pin with the order. A small token but it means a lot!
The prices of the items I purchased seemed very reasonable.
I am extremely happy -- I will definitely be using CardKingdom.com again for future purchases. A++++++++++
The good:
- The company appears to be quite honest. I intentionally included some extra (fairly valuable) cards ($30 or so) in a larger order of 100+ cards without listing them on the invoice. All the extra cards were returned to me; none of them 'vanished'.
- I spot checked about two dozen rare cards after selling them, to make sure that if they graded the card as VG or EX, their increase in their 'stock on hand' for that card was increased by the appropriate category (to make sure they weren't buying the card from me as EX, but then selling it themselves as NM). In all cases, everything matched.
- The website clearly lists the grading that they assigned to each card I sent, and the value. Customer service was very responsive when I asked them to double check and explain the grading they gave me on some of the cards.
- The website was perfectly happy to support instructions regarding the cards; for example, one shipment I asked them to only pay me for cards graded as NM and to return everything else. This was executed without any issues or problems.
- I double checked all the cards before I packed them, and took pictures so that I had at least some documentation that the cards were actually in the shipment. This proved to not be necessary, as no cards were "misplaced" in any of the five orders (some 400 or so cards in total).
- All cards that were returned to me for various reasons were well packed and protected.
The Not-As-Good:
- Processing, in some cases, was somewhat slow. All shipments to CK were insured and tracked, so I knew when the orders arrived. In some cases, the orders were processed and confirmed within 2-3 days. In one case, it was a full week after they received the order (plus an inquiry from me) before the cards were graded and posted on the website.
- I will say upfront I haven't played this game in twenty years, so I am certainly not at all an expert on grading cards; ergo, take this bullet with a grain of salt. Disclaimer aside, the grading of the cards felt odd to me; it was consistent within each order, but not across all five orders. Some orders were graded generously, with cards I felt were borderline NM/EX all coming in NM. Other orders with cards that I felt were at the same level ended up all EX/VG. It almost felt like different people were grading the cards, and some of them were pickier than others. Again, see the disclaimer above.
Overall, my interactions with CK were quite positive. Their customer service was responsive and friendly, the prices they offered compared quite favorably with anything I found locally or on the internet, they seemed very honest, and I felt I made out well on the grading. I don't intend to sell any more of my cards, but if I ever did decide to sell more of them, I would certainly use CK again.
Obviously distraught about the matter and confused as to how even a card I'd unpackaged two days before selling had been graded so low, I emailed the grader back and was put into contact with 'Rishelle', their customer service manager. Through a short series of emails and a phone call I was told that their grading was not negotiable despite the description of one of the under-graded cards she gave falling under their own website's 'NM/M' rating. Growing frustrated, I told her to simply credit the order and I would not be doing business with them again - only to have her cancel the order entirely.
I have no clue if I'll even get my cards back - I was not offered a tracking number for the shipment - or what condition they will be in when they do, but I will never trust this store again. They severely under-graded expensive cards to intentionally offset their promised 30% store credit bonus, a highly deceptive practice, and then hid behind their 'non negotiable' grading policies.
Their grading is somewhat inconsistent. They often grade cards down which I could find little to no fault with (I would try to pull out anything questionable, but it would still happen), but they also sometimes didn't grade down things which I sent expecting a worse result. Looking at their official grading policy will not make any sense of it either, but over all the orders, I would say the grading was fair, just not consistent.
The reason why my rating for them is so low however, is because of one experience I have had with them that makes me disinclined to do business with them again. I sent two orders in the same package on one occasion and a week or so after the first order had been completely processed I contacted them to ask what was holding the other one up. As it turns out they had managed to lose it inside their own store, somehow. After the first few exchanges (are you sure you sent us the cards?, etc.) they let a customer service rep. named Rishelle continue dealing with me.
Rishelle gave me the official line that they had never received my order. I felt patronized at every turn by the tone of the responses, from the insincere not-apology to the suggestion that I contact USPS about insurance on the order (because, you know, USPS is in the business of insuring items they successfully delivered). In the end they just stiff-armed me, and refused to own up to their mistake in any way. I've sold these people a $500 card significantly under value before, why do they think I'm trying to rip them off for $30-something now?
Was it an isolated incident? Who knows. Was it intentional? Probably not, it was a relatively low value order they lost. But if something goes wrong, you get to speak to Rishelle.
-Called on Superbowl Sunday, a receptionist answered within 20 seconds. Ash talked me through exactly what needed to be done.
-Called again to make an adjustment, Ash answered quickly again and completed the task while on the phone with me. The problem wasn't resolved, but it was a problem on my end, not CK.
-Called the next day to cancel my order (in order to reorder with a different card), but Elisa was able to change my payment method (from credit card to PayPal) without cancelling the order.
Ordered 29 NM and EX cards, all were high quality and indistinguishable from my new preconstructed EDH deck. Wonderful and flexible customer service. Cheers to Ash and Elisa for their patience!
Card Kingdom = NO
Star City Games = YES
I have also turned around and purchased many cards from them with that store credit and their condition was also consistent with their descriptions. I think some people were put off by their grading having different names than the other site, but the condition was exactly what I’ve come to expect from their grade level.
They’ve been nothing but efficient and courteous in my interactions and transactions and I will be confident in doing business with Card Kindom again!
Usually stable businesses have more than 5 authority websites mentions, this one has 8 authority websites mentions and 0 mentions in other websites
Cardkingdom.com Review
Magic The Gathering magic cards singles decks card lists deck ideas wizard of the coast all of the cards you need at great prices are available at Cardkingdom
Cardkingdom.com Customer Service Contacts
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2 years ago
review by CotyS
#delivery(1/5) #price(1/5) #quality(2/5) #refund(1/5) #customer service(2/5)