Estate Agents Swindon Letting Agents Swindon Castles Estate Agents

4.7 / 5

Estate Agents Swindon Letting Agents Swindon Castles Estate Agents

4.7 Great
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4.7 / 5

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4.9

Reviews

4

Social

5

Featured

4.5

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Castlesproperty.co.uk Review

Estate Agents Swindon Letting Agents Swindon Find property for sale in Swindon and property to rent in Swindon Find your new home with us today A wide range of services to help you on your property journey Buying tips free valuation mortgage services relocation and conveyancing

Castlesproperty.co.uk Customer Service Contacts

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Last update: Wed, Mar 9, 2022 3:18 AM

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Castlesproperty.co.uk Reviews & Complaints (45)

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delivery

price 5 /5

quality 5 /5

customer service 5 /5

on-time

We first met Matt, who now plays football in China, he was good, then Anna Rouse, who was also vary good, then several other young ladies, also good, and now Abigail Murton, who has been really very helpful indeed, and is a real credit to your company, when you live in another country than your property, you need an Abigail to look after us, we hope she remains with Castles++++++++++++++++
5

3 years ago

review by Richard Joy

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I just wanted to say a huge thank you to Mike Hughes for all his help with selling my property recently. Mike was brilliant at keeping me updated with every step, even during these uncertain times. Thank you very much Mike. Your a credit to the company.
5

3 years ago

review by Mr Luke

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

From Phil Ford, a tenant at:

11 Garrett House, Firefly Avenue, The Old Railway Quarter, Swindon SN2 2GD

Abigail has been a superb liaison with Castles - she is always polite and conscientious and attends to any concerns I have, as a tenant, and - crucially -follows up via email to check things have been sorted out to my satisfaction. Cannot recommend her highly enough.
5

3 years ago

review by Philip Ford

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Although, I’m just at the start of he process, I went in, explained my situation, was shown two flats and visited the one that best met my criteria and put in an offer all within about an hour. I was never rushed - Mike gave me the time I needed and then took more time to talk things through when we got back to the office. He called me this evening - my offer was accepted! Fingers crossed that everything else goes as smoothly!!
5

3 years ago

review by Ali N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Where to begin, my wife and I have been looking for a property to purchase with in an hours drive of Bath so we can be close to her 86 year old mom. We dealt with a few estate agents in Swindon as well as other parts of the country but Mike and his colleges of Castle Estate Agents have kept in constant contact with us, arranging viewings and speaking to vendors who would be open to offers with properties available within our budget. They have been both professional and courteous.
We have found a property, unfortunately not through Castle, but should the need arise for us to purchase another property Castle will be our got to estate agents. We have no hesitation in recommended Castle Estate Agents both for buyers as well as sellers. From us both many thanks. Sandra and Des Van Rooyen
5

3 years ago

review by Mr Desmond

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I found the staff polite and quick to respond to my needs, They helped me find a suitable residence and i moved in within a week of my initial contact with them.
Bravo!
5

3 years ago

review by Guy Thompson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I moved about a month ago into my new address and I found that Castle's were very efficient and friendly to deal with ... all of the necessary paperwork was dealt with ease and was processed very quickly without any fuss. The house is in great condition, newly decorated, new beds etc ... the communal area is also very pleasant with Sky TV and internet, which is very useful as I work from home.

All in all a good experience and I'm enjoying living here .... Frank Tyson
5

3 years ago

review by Mr Francis

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I am sincerely impressed with Carol Wiggins' quick and effective work in particular, she was a very helpful and always very convincing person. I believe that as a customer I had a brilliant result in very little waiting time. I advise anyone who has the right of home to live in conditions of distress as I was, I hope you trust the CASTLE STATE AGENT.
Super service.
5

3 years ago

review by Mr Helder

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I received excellent customer service from Austen and Debra at Castles when we we were seeking a valuation on our home. Unfortunately we decided it wasn't the time to go ahead with moving house, but if we had done, I would not have hesitated to use them as our agents, as they showed a real understanding of the properties in Old Town and which would suit our needs best.
5

3 years ago

review by Ms Laura

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I witnessed a tenant hand over recently and the information provided was comprehensive yet explained in a friendly way.
5

3 years ago

review by Inventory Contractor

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

10 viewings in the first week for our buy-to-let. The second viewers signed up at the asking rent. There was the odd blip, but Castles worked tirelessly to resolve any issues, and the tenants moved in on the target date.
5

3 years ago

review by Long Time

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My mother loved her house,so when she unexpectedly passed away selling her home was a bit of a wrench.
Enter Ben and Mike from Castles, they put my family at ease straight away. The property sold in a reasonable amount of time given that the market is quite flat.
I believe this was because the team at Castles were proactive without being pushy, as well as enthusiastic. They were always polite and friendly I highly recomend them
5

3 years ago

review by Yvonne Hewitson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

All staff our amazing , we had our house valued , next day put on the market, house was sold two days later, we are so happy with the service, we would recommend castles to anyone .
5

3 years ago

review by Heidi M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Hello I have been looking for a house that is pet friendly for ages now, and they said they don’t have anything and said bye, but Mathew on the other hand he took my details down and he said he will do his best to see what is available and he has advised me that he has got 3 properties available and all 3 are pet friendly we had a little chat about his customer service and I would come back to you guys again if I need anything he is a asset to your company and you need to keep him thank you very much Mathew ????????
5

3 years ago

review by Aaron W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Castle Estate Agents, Swindon have been looking after my property for over 6 months now. I would like to thank them for excellent service and professionalism.

As a landlord, I was always keep to see that the property is well maintained and I am kept informed of any requirements and events of interest at the property. Castles have an excellent communication strategy/system which not only provides for the resolution of each thread(ticket) till the logical conclusion but also allows for tracking the same in a timely manner. Further, the regular visits to the property and detailed updates from their staff is also reassuring from perspective of myself as a landlord.

Last but not the least, the staff is polite & friendly and always responds to the email queries on time which is again very helpful.
5

3 years ago

review by Q. X.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I've worked with Anna Rouse recently who manages one of our properties that Castles estate agents manage. Anna helped resolve a payment issue and managed to get a good outcome for both the landlord and tenant. Anna was very proactive in ensuring that we were kept informed updated throughout the process and took ownership of the issue until it was resolved. It was a pleasure to deal with her and Castles.
5

3 years ago

review by K. N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would certainly recommend Castles, who handled my move professionally and in a friendly manner The move went through quickly with out hitches
They were sympathetic to a 91 year old
5

3 years ago

review by Terry Root

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My relationship with Castles is mainly through Abigail Murton, Property Manager, with whom I've been most impressed from the outset.

In dealing with emergencies, maintenance and repairs on my let property Abigail is always extremely efficient and effective. Her friendly but professional manner inspires great confidence that both my and my tenants interests are being safeguarded.

Abigail is a first class ambassador for Castles and being able to place my complete trust her is invaluable to me as I live some distance away.
5

3 years ago

review by Mary P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have daily dealings wit Castles, mainly the Lettings Team but have frequent contact with the sales and admin teams.

My role is a maintenance contractor to the Lettings Team.

I find the Lettings team very attentive and whilst they deal with a huge array of questions and challenges associated to managing a diverse property portfolio, the team are Great.

The Team work hard to ensure the tenants are well looked after, their requests regarding maintenance issues are promptly dealt with, quoted in a timely manner and passed to the landlords for approval.
5

3 years ago

review by Mark Fry

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

All the staff I have dealt with (Mike, Simon & Lauren) have been excellent. Great informative advice.
5

3 years ago

review by Mr Michael

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Castlesproperty.co.uk Review

Estate Agents Swindon Letting Agents Swindon Find property for sale in Swindon and property to rent in Swindon Find your new home with us today A wide range of services to help you on your property journey Buying tips free valuation mortgage services relocation and conveyancing

Castlesproperty.co.uk Customer Service Contacts

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