Cbus Super

This company has invested in 140 William Street, Perth. A place where retailers have invested millions in shop fits to only lose everything due to the poor ongoing management and unrealistic expectations of the landlord which is Cbus.

This has now been exasperated by the shops being ripped out altogether and being left like ghost town.

Cbus do not care about those they invest in and I would not put my money with them. I have seen those who invested in a Cbus tenancy breakdown in tears from their experience, stress and loss.

Look at other super funds with better fund management.

Arrogant and unrealistic. Lack of experience (in my opinion) in property investment.

These people are the biggest grubs i have ever had to deal with.They automatically put ridiculous insurance on your account and will do anything to avoid taking it off.I had to send a letter with a signed copy of my ID and they turned around and said that it wasn't clear enough,then i emailed it to them and they said they never got it.I then had to transfer my super to another fund cause they keep hanging up on me and refused to remove the insurance.Even after that i found out they even created another account with even more insurance and blamed it on my employer getting my birth date wrong witch they can't produce any proof the mistake.Now I'm going through a whole new nightmare trying to get access to my own money plus still paying there insurance.

I would recommend not using cbus super
I was seriously injured a work and was able to access my super early which they instructed me was a 10 day proccess it has now been 57 days and i still have not received the funds
They are aware that i have no income at all and im trying to support 2 kids and myself and they just lie about when they received documents and just have a general couldnt care attitude
Anyone who is with cbus i would urge you to change to a fund that will actually work to help you

I've been with Cbus member for 4 years now and my Superannuation returns are going fantastically - it's easy to see how my balance is going through the web or only phone and I'm REALLY happy with the investment returns. I know I'm well on track to retire okay with Cbus looking after the investment performance. I used to be with AMP when my first employer signed me up with them - I wish I had known then what a terrible company with shocking results they had. They average something terrible like 4% returns per annum over a 10 year period. Cbus is getting me about 13% average per annum over a 10 year period. It's a MASSIVE difference and will make a massive difference. Just goes to show - your money is better off with an industry fund who gives profits back to members and not with a bunch of pretenders who are reaping profits into their back pockets, it's scammy and dishonest and employers who sign their employees up to places like AMP are helping to scam their employees.

I have recently discovered that i had an account with C-Bus, all the fees have gobbled up my account funds. This is after i asked to have the fees for death and T P D removed; as i had no idea that these even existed without my prior knowledge. I am astounded that these are charged and C US does not even have to advise any client, after all it is about us as we pay these people to look out for us not rob us slowly. I have recently asked for a copy of my past accountants the case manger refuses to give me my details, even though it is a lawful request.

Damned C-bus And Super

I've been with Cbus for 18 months. I was having some issues on my insurance cover and was going to transfer to another big superannuation fund, only found that their service is even worse!!! (at least your calls will be answered with Cbus!!! )
Anyway, I determined to stay with Cbus, and fortunately my issues were solved later. I am so glad that I stayed.
I don't know about other superannuation funds, but comparing with the big superannuation fund that I mentioned earlier, Cbus has excellent customer service.

Been with Cbus for 7years but join the income protection over a year ago. Was off work in August this year for 2.5 months.
Cbus send the forms out and return to them within a month after collecting all the documents from the doctors and physio. Have been waiting for 3weeks without any news. Call them up to see what happens, the didn’t receive it as they’ve move address!! Huh where’s the documents!! Luckily I made copy’s but not all of it. Back n forth for another month and now TAL wants my documents?!?!
Over again.
Just received email today stating that I’ve had those injures before ( but only for a max of 2days off never claim for, just take pain relief)
They ask for more documents, I refuse as want to know what chances do I have after the day it’s wear n tear

Hi I have been with cbus for about 4 years received a membership card shortly after joining and used their website regularly and had no issues navigating it or getting things I wanted done on it , the returns on investment have been better than other funds I have been involved with and fees are lower , I have attended many of there free seminars and found them very informative,I have recently retired and discussed income stream matters over the phone ,received postal information from them with forms which were filled out as much as possible from them by them ,found persons on the other end of the phone helpful and well informed . When I finally lodged the forms apparently they had been superseded twice and as I was overseas when I discovered this they emailed the correct new forms to me ( again filled in as much as they could) , I lodged them new forms from overseas and 2 weeks later funds were deposited into my nominated account , I could not be happier with the service so far and would highly recommend cbus
Cheers Ross

Hubby had been with Cbus for over 10 years, recently had to cease work and put in a TPD claim through Cbus insurance. It was TAL insurance - stress free process. Successful and in my super account in a few weeks. Cbus customer service were also so friendly and easy to deal with.

Unable to process salary sacrifice into my super as I’m over 65 years old. I’m still working full time. Have tried phoning Cbus but they don’t have enough staff to answer the phone. Sent 5 emails and get the standard reply “we will contact you” but no one ever has. This mob should not be in business. Shocking customer service.

I tried to rollover my superannuation from CBUS because I had two supers so I would like to transfer all my money to Bussq super fund


I called bussq to organize the transfer and whose process takes 14 business days. After that, I received a letter from CBUS stating that they need some information of me in order to withdraw the money: PASSPORT signed by the police to proof the identity, CBUS Number and Change of details form. I sent by post the required information and I didn't receive any answer.

so after 2 weeks waiting to hear from CBUS, I called them and their answer was that they need to proof my identity because in their system appeared only one of my surname. Actually when I first set up the account on CBUS website I couldn't write my two surnames because it was just enough space to write one of my surnames and they didn't ask me for any documentation

Two weeks after, I called them again and surprise surprise they asked me to fill up another form (Cbus Statutory Declaration) so it been 6 week so far from my first require and there's not progress at all.

So, they are USELESS, LIARS, THIEVES and much more!!!

I've been approved by ATO since 24 April. Cbus rang up and finalized my claim after 5 days. Multiple phone calls after 14 working days of no money showing in my account until now, more than 3 weeks, all I hear is sorry we are doing our best. Is there any way to find out what's going on? They claim they've already paid up 95% of the applicants I don't know how true that was. Just so frustrating!!

Upon lodging a withdrawal of what are my hard earned funds after all, I was informed that the day of receiving my paperwork was day " zero" !! Really. Well when you hear of the next baby born on the 0/3/2017 please get in touch with this lazybunch of rude young upstarts at cbus. We as inion members deserve better than being told it takes 14 days to process a withdrawal. They can take longer on the next one because it will be my last. I'm closing mine next week and depositing it elsewhere.. I urge every member to do the same and I'll be telling my fellow members to do the same. Appalling.

I have been with Cbus 20+ years.
Performance has been very good with great products to choose from.
6 monthly reports or access via on line or app. Actually, all the industry funds are the go.
Cheers Rob.

I recently decided to take things into my hands regarding my super. I'm 45 and had a handful of super funds and decided I didn't want to ride the Stockmarket ups and downs and enter my own smsf and invest in bricks and mortar. So setup a smsf and buy a unit. I contacted the three funds I knew about and majority of my super. AMP, One I can't think of their name and CBus. AMP were fantastic all be it a pain regarding answering times and called me the day after they received my paperwork to tell me they needed proof the account I want the funds transferred into was in fact a smsf account and they promptly processed the other fund not as helpful but said they would put a note on the file that I needed the money fairly quickly and see what they could do regarding getting money paid via bank transfer.
Then there was CBus. Taking forever to get hold of they first said we can not help you we don't have your application. So chase up delivery proof as I sent certified mail and when I showed proof they had in fact signed for the transferred papers they suddenly located my paperwork. I explained the situation I was in and was told there was nothing she could do and it takes up to 30 days and then it is sent via snail mail in the form of a cheque. Cbus this is a disgrace that in 2015 you take 30 days to give me my money. You have been no help and your ads that say you work for us are rubbish. What you should say is you work for the same corrupt unions thugs and are controlled by the same Union thugs that think they can stop workers because they have no Union ticket. ie can't pay your Union bribes.
I will tell my story to every person that listens. I work on building sites now that legislation is in place to force you to stop forcing people to pay your wages.

Wanted to cancel the insurance on the Super for my 17 yo son

Completed the forms and had to mail it three times. They kept sending letter saying the date was unclear/ dated after 30 days when received and so would sign and date again and mail again. After sending an email they then stated they could not assist via email. Started the process for a simple cancellation of insurance 6 months ago.

Hate to think if anyone had to make a claim.

It is easier to go through the process of transferring funds than to try again.

I have now been waiting for over a month for my funds to be transferred to my bank account. Cbus has been extremely unhelpful and rude throughout this period. I still have not had my balance paid or been given an explanation of why there has been such a delay considering cbus policy is that funds are paid within 5-8 business days.

Been with them 15 yrs or so fed up in waiting 30 mins to get thro to them now lost 50 odd thousand dollars within a month they should have done something its peoples pension they are dealing with not good enough

I've been with CBus for the last twenty years.l am 65 still working when I want to withdraw money from my fund I simply fill out a withdrawal form send with ID and the money is in my acc within 7days tax free.The interest each month on my total fantastic also CBus you rock.5stars.

I tried to rollover my superannuation from CBUS because I had two supers so I would like to transfer all my money to Common Wealth Bank (CBA).

First of all, I called CBUS to check my balance and they said to me that I had an Insurance Health Cover whereas I never ever have signed any agreement to have it. After several talks with them, I called the Complaint Department and spoke with [name removed]. She told me that I didn't have a Health Insurance Cover and apologized herself for the information provided by her team.

I called CBA to organize the transfer and whose process takes 14 business days. After that, I received a letter from CBUS stating that they need some information of me in order to withdraw the money: PASSPORT signed by the police to proof the identity, COMMON WEALTH SUPER ACCOUNT number. I sent by post the required information and I didn't receive any answer.

After some weeks waiting a feedback from CBUS, I called them and their answer was that they need to proof my identity (NOELIA LOPEZ MARTINEZ) because in their system appeared only NOELIA LOPEZ. Actually the account was set up by my former employer, so it was not my fault. Therefore, I denied to send again all the documents and they promised to give me an answer as soon as possible. I haven't received any answer, they are totally liars.

I was really annoyed for this situation and I called them again, stating all and discussing with them. They engaged themselves to withdraw the money that day but again, it was a LIE.

Two weeks after, I called them because I hadn't received the transfer yet. Customer Service told me that the withdraw wasn't done. I asked them to put me through the manager and I explained him all the situation. After all this, they finally proceed with my withdraw.

So, for everyone who is trying to know if CBUS is a good company to invest his/her money, I would say:

- Their Customer Service is TERRIBLE. Don't trust them, they're completely liars.
- They're not professional people. It seems a JOKE company!
- It's incredibly difficult to withdraw your money, it seems they want to keep your money.
- They don't have a good CRM system, so every time you call you have to explain again and again what happens.
- They are incoherent and their actions are stupid. They don't help customers but the contrary.
- Absolutely the worst service ever seen in my life!!!