2.4 / 5
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2.5
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3
Social
1
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3
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7
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NON VALIDATED REVIEWS
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Last update: Thu, Jan 28, 2021 9:46 AM
After not receiving any decent order status (3 days after ordering) on their website - www.whereismyorder.com, I followed up with phone calls.
Their customer service and the people that fulfill the orders are outsourced to India. The outsourced customer service reps and managers all have american names like, sylvia, scott, dan, etc except if you ever call back and ask for the rep or manager by their specified name.... there is no such person or not available.
Anyway my problem was with number portability. During the ordering process they want you to enter all of your current wireless phone company information on their website because they claim to be experts on number portability. Plus if I do the number portability separately after I receive the phone, then the rebates are invalid. So I had no choice.
I'm not sure what they did or how they expertly perform this number portability, but they finally sent me an email (6 days after ordring) stating that they needed more information. After I had called them back they informed my number has previously been ported to T-Mobile. I had asked them to explain... and they just repeated the same information again without any explanations. They are like robots, and my opinion is that they either do not have any idea as to what is going on or they are instructed not to.
After calling and investigating with T-Mobile my phone number was already on T-Mobile's system and had already been activated two days after I had ordered it. I was not sure as to what Cellular Choices needed to do complete the number transfer, but Tmobile stated that only the customer after receiving the phone can perform the number transfer.
After finding this out, I finally got fed up with Cellular Choices because of all their lie after lies. Because of this horrid experience and their untrustworthiness, I finally cancelled the order (8 days after ordering).
I would never do business with Cellular Choices again, and I have already filed a complaint to BBB. I also filed a complatint to T_Mobile Customer Care that they lost a potential sale, and are going to lose a lot of new potential sales by dealing with Cellular Choices.
So ultimately I guess T-Mobile should also take responsibility as well, as I know I'm not the only unsatisfied customer.
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This is a big case of Buyer beware, they have great prices - if you ever get the merchandise that you bought ........ Sprint can not even locate an order from them for me ..... Guess I'm kissing $266.00 good bye.
WARN YOUR FRIENDS !! STAY AWAY
10 months ago
•review by bamiam