ChannelAdvisor

3.7 / 5

ChannelAdvisor

3.7 Average
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3.7 / 5

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3.7

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Based on 155 reviews

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3.7

26 reviews

Trustpilot

3.4

129 reviews

Channeladvisor.co.uk Review

Use our comprehensive e-commerce platform to connect to Amazon eBay and hundreds of marketplaces around the world Book your free demo today

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Last update: Wed, Mar 9, 2022 3:31 AM

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Channeladvisor.co.uk Reviews & Complaints (26)

We have been using Channel Advisor now for several years. They are fantastic and the product is great. There is clearly a lot of work going on in the background to improve the product on a daily basis. The only stumbling block would be the price. It is quite costly as a percentage of sales...that said their blog articles, hints and tips and account managers help you with very useful stats and insights to prevent slip-ups.
4

3 years ago

review by Rob Davies

There are now many other options to replace CA that are WAY more cost effective and... Get this... You can actually call a customer support person to get a question answered. CA ticket/email support system is a joke. It takes up to 3 days sometimes to get a simple question answered. And then most of the time they just give you a link to their very poorly developed "how to" articles. This is what you get for paying over $50,000 a year for???
No thanks. We found a very comparable alternative and have been happy. Time to let the Dinosaur that is ChannelAdvisor go extinct.
2

3 years ago

review by Keet Madu

We have been with CA now for nearly 5 years and achieved a growth of turnover over 30% per year,

Working with Mayhul this year on several projects has had a massive impact on our sales and in the last 3 months our Ebay sales have doubled,

Definitely recommended for any serious sellers out there that want a unbelievable platform to grow with
5

3 years ago

review by marc rutter

Working with Channel Advisor for a few months now and still getting to know the system, but the platform has great potential. It is very interactive for sellers with it's widgets and reporting tools. I joined the team when we were integrating our Amazon account, and the person helping us with the integration process was extremely helpful in getting us through it and explaining all the details thoroughly.
The only downside in my opinion, is the support system that does not feel is instantly there when you need advice or help. It would be so useful if there was a Live Chat, Support Phone Number or quick responses to new cases, so that you're not left struggling on how to fix issues especially if they are urgent matters. I'd also love to see more live training sessions for users rather than having to refer to the SSC's. when you need any help.
With every system, there will never be perfection but just continuous upgrading, and we can see with Channel Advisor that is exactly what they strive to do. We also have an Account Manager who was assigned to our account after integrations, who's been very helpful in seeing our grow in different channels and countries and we look forward to keep working with her.
4

3 years ago

review by Priscilla

ChannelAdvisor not able to make Powersports retailer profitable after 9 months.

In December I wrote a review of ChannelAdvisor and gave them two stars describing our ROI from ChannelAdvisor as being -98% while our brick and mortar store had 4% growth during the same period.

After my review, ChannelAdvisor sent me an email admitting automotive in general isn’t easy.

We adjusted the pricing formulas in ChannelAdvisor. Little change occurred and during one of our weekly phone meetings I was told that the account had been fully optimized and could not be made profitable without major change.

The changes that were referred to were adding more products and our brand to marketplaces. For us to have more products available for marketplaces, we need to connect additional suppliers and our webstore.

Even though this was discussed as part of our plan before signing up, in late September we inquired on what needed to be done to get our webstore and additional supplier connected.

It was mid-December when we were informed by email the contracts for adding another supplier and our web store were not approved, due to concerns about MAP pricing, and stating it was not in their scope to do.

Because ChannelAdvisor cannot optimize our account anymore and they have not approved connection of additional suppliers or our web store they have put us in a losing situation. We have prepaid the contract, and they are resisting providing access to the very parts they have admitted could improve our ROI.

ChannelAdvisor made the same big mistake launching our eBay store and our Amazon store by listing products with the wrong price, some even below our cost. Even though we caught it both times early, those two launch mistakes cost us not only monetarily, but also marketplace reputation.

Try being a brand-new seller on Amazon with no ratings and have the first ones you receive be less than five stars. Your ROI will be impacted for a long time.

I was hoping this review would be about the way ChannelAdvisor were proactive in offering us suggested solutions and opportunities for us to improve our ROI, but that is not the case. So, I will, in good conscience, suggest to anyone who reads this that they do their due diligence before choosing ChannelAdvisor.
2

3 years ago

review by Damien Heenan

If you are reading this you have probably spoken with Channel Advisor and are considering using their services, I did exactly the same thing but sadly for me I am now £30,000 out of pocket with virtually nothing to show for it.

You have probably had a smart sales person on the phone to you regularly or maybe even visiting you, telling you they have looked at your business and they are convinced they can help you build sales, other members of the "team" have looked at your business and they too are convinced it is going to work. It all sounds great.

They have probably told you that it is like taking on a new employee but instead of that you will be getting an entire team of experts.

DO NOT LISTEN TO THEM! As soon as you are signed up that sales person is gone, replaced by 1 person who will then be on annual leave every 5 minutes and all those promises and guarantees which you will not have in writing will have disappeared and all you have now is possibilities and large invoice to pay.

Do yourself a favour, get away whilst you can! Good luck if you don't...
2

3 years ago

review by Robin

Channel Advisor sold us snake oil on their inventory sync for their Marketplace product, promising that it will integrate with our ERP system (Netsuite) and 3rd party fulfillment company we are working with. After 6 months of signing up with them, integration failed miserably, their support admitted that their API does not work properly for the inventory sync (which is the most important integration in a marketplace software), and they had the audacity to bill us for launch and continued use of the software. We called and emailed their sales and accounting department many times, and they completely ghosted us despite their continuing attempts to charge our credit card. I initiated a charge back on the set up fee, but they are fighting it. I personally left a message to their Chief Accounting Officer named Richard Cornetta, and I am still waiting for his return call. It seems like their billing department does not communicate with sales or support whatsoever. This company's mission seems to be to have their sales guys lie about their faulty product, secure contracts from ecommerce companies who are basing half their business on their software, and move on to the next sucker. Avoid working with this company at all costs!
1

3 years ago

review by Allen

When we joined CA two years ago it was for one reason only...GROWTH. CA have helped us treble our Turnover and establish strong overseas markets. The opportunities created working alongside the specialists at CA have made it possible to aim very high with our Retail Targets and our Account Managers help us believe that they are achievable.
In 2015 we joined the Managed Services Team to help us accelerate our growth even further and significantly increase our SKU listings. With their support we constantly explore the true potential of our Retail Operations and this has set our ambitions even higher and its working! The Costs incurred are considerable and have to be seen as investment in the future. However as the bulk of the costs are Fixed Costs it means they become a small percentage of each sale as Retail Income increases.
As a Sales & Marketing Director I also need to be assured that revenue streams are reliable so my interest also had an assurance element to it. In the event that anything goes wrong I know I have an army of specialists there to support us. As Amazon & EBay get more and more complicated its impossible for my Retail Team to keep fully integrated with these near daily changes in policies and procedures.
If you are serious about On Line Retailing I can highly recommend Channel Advisor as a great working Partner to help you achieve your ambitions.
Shaun
FSD
5

3 years ago

review by Shaun Free

I have been using Channel advisor for 3 yrs and the company for nearly over 5yrs and love the commitment and knowledgebase of Channeladvisor's teams. We have had a great partnership with them and they helped us expand into new marketplaces as well as globally. The support team and tools they provide give a great balance to those wanting to independently support or need additional guidance. The transparency to new updates and expansions are excellent. If you haven't I would even recommend attending their Catalyst event where even the experienced users can find time to learn something new. The beginners or those who haven't started even with Channeladvisor can gain excellent insight and knowledge.
5

3 years ago

review by angela emmons

I've been working with CA for over 2 years and have always found them very helpful and professional. CA stepped up our CSEs activity to new frontiers. Highly recommend.
5

3 years ago

review by Matteo

Now I am not one for leaving poor feedback but I really think this needs pointing out.

We signed up at the beginning of the year and bought a package that would be implemented in about 2 weeks with the top package of assistance. As we are paying over £2000 a month for this software we thought this timescale was acceptable.

What actually happened was it took over 12 weeks and we ended up paying for extra work to do done. At this stage we were paying for the software that we couldn't use. A cost of over £5000 for something that we could not even use.

The training was hit and miss due to holidays and we were left for a week without support. Not a single training video has been sent that was promised even after asking 2 times to the guy who recorded them and did the training with us.

The software itself is great but we are having to pay someone else to use it as we don't have a clue how to use it even after nearly 4 months.

While the implementation was taking place sales for the business were impacted and we were later told this was part of the process which we should have ben told about at the very beginning. Who signs up for reduced sales?

We did make a formal complaint and had a meeting with 3 people but this was simply left with an apology and we were sent on our way.

Is the software working for us? I don't actually know as I don't understand it. What I do know it that over the next 2 years is the whole process is going to cost me over £50,000. Think twice before you sign.
1

3 years ago

review by Philip Roper

Eight years ago we started to sell on ebay and amazon. Very quickly we found the need for a solution to help us manage our inventory across these two marketplaces. We did our research and decided to go ahead with Channel Advisor. Since then, our business has grown quickly and most of all efficiently.
When you subscribe to Channel Advisor you get more than just a system, you'll get access to a team of people that are passionate about eCommerce and have a wealth of knowledge to help you grow from strength to strength.
5

3 years ago

review by James McIlvenny

We have worked with Channel Advisor for a number of years now and are currently on their managed services. This has allowed our business to grow and and our own staff to focus on roles other than just the upkeep of online platforms. They have expert staff in all different sector of the online market places and are always on the forefront of the industry.
5

3 years ago

review by James

After 5 months on ChannelAdvisor I can honestly say it isn't worth the money they charge. They got around $60k from us and treat us like dirt and talk to me like I'm stupid (the only stupid thing I did was sign their contract so maybe they are right).
First, they make you signup for a year with no trial period and no refund option; in other terms, your satisfaction is not guaranteed (and if you're anything like us, you won't be satisfied at all).
Second, the charges are super high.
Third, you only get (slow) email support.
We have not been able to bring channels up as promised by their rep.
Their support is a joke, they don't solve anything, just answer you tickets in a brainless manner leaving your problems unresolved all the while the make you do extra work.
The system itself is not that bad but does have serious issues and bugs. The main problem is that it basically shows the errors in stages. Meaning for example if the product doesn't have an image (and they do have problems with their image server not working properly, image files are corrupted or just disappear, you have to load pictures via ftp one file at a time) it doesn't mean once resolved the products will load. ChannelAdvisor issues are kind of like trains, one can hide another and they only deal with one at a time. So if you figure that each problem takes a minimum of 2 days to resolve (again, email support only) and sometimes up to 3 weeks, you need a lot of luck for things to work right because there are many problems that come up. We had an error with one channel not getting any pictures. It took them one week to tell us that the pictures are corrupt; they couldn't answer when I asked them them how come some of the other channels have no image problems. The problem mysteriously got resolved 'by itself' a few days later... During all this time however the meter is running, we already paid for a full year.
Don't make yourself look bad by recommending ChannelAdvisor to your company. There are other ways of getting the same thing done with less spending, frustration, time and headaches.
Here is an update. Started setting up Amazon Japan on March 6 (we already had approved account with Amazon JP). To this date April 26 and 7 support tickets later the channel is still not up.
My advice:
Don't signup with channel advisor.
If for any reason you have to signup with them, ask for 3 months money back guarantee, phone support and they setup every channel for you at no additional cost. You may also ask them to defer the billing and start the contract only once all of your preselected channels are fully up and running. To the very least, ask to pay month by month with the ability to cancel.
1

3 years ago

review by rony

Out of curiosity I made an enquiry with ChannelAdvisor many years ago back in 2013, to cut a long story short I decided using ChannelAdvisor's services would not be in the best interest of the business.

Fast forward to 2018 i'm still getting calls from ChannelAdvisor despite asking to be removed from any databases I might be on.

ChannelAdvisor also have the name of one of my colleagues and seem to alternate between calling us both... despite both of us informing ChannelAdvisor we're not interested and asking to be removed from any databases we might be on.

The negative reviews of ChannelAdvisor on Trustpilot and Facebook echo the many concerns we had when considering ChannelAdvisor. Looking back a few years this reinforces we made the right decision to use an alternate solution to integrate with Amazon / Ebay, which worked out 90% cheaper per year and gave us the end result we desired.

It would be rude to mention the names of alternative solutions here, however if your a small business i'd certainly recommend you do your own research before committing to a very expensive long term contract.
2

3 years ago

review by Matt

We have been with Channel Advisor for several years now and to be honest it has never worked as it should have.
We paid extra for them to set up our Amazon integration and our assigned contact was simply rude, telling us off for not completing the "homework" she set us to complete the set up - surely this is not the point of paying them to do it?
When we eventually got it working we got fairly good results and they then pressurised us to go to a managed service promising huge results - for a cost. Needless to say this didn't happen and luckily we had insisted on a 6 month get out clause. The major problem is the work they had allegedly done to improve our listings had had the opposite effect and all the key words and search terms had been messed up. They had assured us they had kept a copy of our original key words and search terms and could revert to these but they had somehow gone missing :(
The final insult is we tried to leave them last year and were told we were a few days past the 30 days notice we needed to give them prior to our renewal date which was only acceptable on an annual basis. Meaning we have had to stay with them for a further 11 months of have the pleasure of paying them to leave.
As other reviewers have suggested, there are much better systems now on the market at a fraction of the cost so we would advise to stay away.
2

3 years ago

review by Richard

I have worked with Channel Advisor now for over 6 years and have built a trusted relationship with many of the account management team. Our business as tripled in sized since 2012 with the help of there multi channel, cross border software and business advise.

More recently, they have helped with Amazon account issues, pursuing Director level responses.

Happy to recommend them to anyone seeking a multi channel, multi country online solution.
5

3 years ago

review by Andrew Steel

Have a brilliant account manager who is always at hand when required, we have certainly had some difficulty, however, we are getting past this and building a strong relationship with Channel Advisor.
4

3 years ago

review by Mr Gudhka

We paid £1500 + VAT to launch with them on just eBay then £1000 + VAT per month subscription. The setup was ok, as we are familiar with inventory systems. But when it came to despatch - we were told the system couldn't do it and had use a third party system costing an additional £500 per month.

Was then told launching with Amazon would be an additional cost, scraping the data is an additional cost, as is launching on any other marketplace. I feel robbed.

They guaranteed a double in sales/turnover per month - instead, we saw sales plummet rapidly. We are now two months in and fighting for a full refund. Not a single order processed via them yet.

Usual story of a company promising to deliver everything but failing fast. Back to Linnwork for now (our existing platform).

UPDATE.
A month later after several called and emails they finally authorised a full refund. So an extra star for that now.
2

3 years ago

review by Alex Smith

We have been with Channel Advisor for 3 years, and it has definitely helped us to grow our business over this time. The software enables us to be more efficient in many aspects of the business, such as updating stock, processing orders and dealing with customers. We have also been able to integrate our shipping partners into the Channel Advisor system, allowing us to instantly process 100+ orders with a single click.

They are fully integrated with Amazon / Ebay / Play, along with many other online channels. So they have an extensive knowledge base to draw from, meaning that we are able to easily solve problems as well as increasing our reach.

They offer a high level of support, both online and over the phone, and they are able to provide many connections that would otherwise be closed to us.
5

3 years ago

review by William Clark

Channeladvisor.co.uk Review

Use our comprehensive e-commerce platform to connect to Amazon eBay and hundreds of marketplaces around the world Book your free demo today

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