3.7 / 5
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3.7
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1
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5
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5
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26
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Based on 155 reviews
Smart.Reviews
3.7
26 reviews
Trustpilot
3.4
129 reviews
Channeladvisor.co.uk Review
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Last update: Wed, Mar 9, 2022 3:31 AM
No thanks. We found a very comparable alternative and have been happy. Time to let the Dinosaur that is ChannelAdvisor go extinct.
Working with Mayhul this year on several projects has had a massive impact on our sales and in the last 3 months our Ebay sales have doubled,
Definitely recommended for any serious sellers out there that want a unbelievable platform to grow with
The only downside in my opinion, is the support system that does not feel is instantly there when you need advice or help. It would be so useful if there was a Live Chat, Support Phone Number or quick responses to new cases, so that you're not left struggling on how to fix issues especially if they are urgent matters. I'd also love to see more live training sessions for users rather than having to refer to the SSC's. when you need any help.
With every system, there will never be perfection but just continuous upgrading, and we can see with Channel Advisor that is exactly what they strive to do. We also have an Account Manager who was assigned to our account after integrations, who's been very helpful in seeing our grow in different channels and countries and we look forward to keep working with her.
In December I wrote a review of ChannelAdvisor and gave them two stars describing our ROI from ChannelAdvisor as being -98% while our brick and mortar store had 4% growth during the same period.
After my review, ChannelAdvisor sent me an email admitting automotive in general isn’t easy.
We adjusted the pricing formulas in ChannelAdvisor. Little change occurred and during one of our weekly phone meetings I was told that the account had been fully optimized and could not be made profitable without major change.
The changes that were referred to were adding more products and our brand to marketplaces. For us to have more products available for marketplaces, we need to connect additional suppliers and our webstore.
Even though this was discussed as part of our plan before signing up, in late September we inquired on what needed to be done to get our webstore and additional supplier connected.
It was mid-December when we were informed by email the contracts for adding another supplier and our web store were not approved, due to concerns about MAP pricing, and stating it was not in their scope to do.
Because ChannelAdvisor cannot optimize our account anymore and they have not approved connection of additional suppliers or our web store they have put us in a losing situation. We have prepaid the contract, and they are resisting providing access to the very parts they have admitted could improve our ROI.
ChannelAdvisor made the same big mistake launching our eBay store and our Amazon store by listing products with the wrong price, some even below our cost. Even though we caught it both times early, those two launch mistakes cost us not only monetarily, but also marketplace reputation.
Try being a brand-new seller on Amazon with no ratings and have the first ones you receive be less than five stars. Your ROI will be impacted for a long time.
I was hoping this review would be about the way ChannelAdvisor were proactive in offering us suggested solutions and opportunities for us to improve our ROI, but that is not the case. So, I will, in good conscience, suggest to anyone who reads this that they do their due diligence before choosing ChannelAdvisor.
You have probably had a smart sales person on the phone to you regularly or maybe even visiting you, telling you they have looked at your business and they are convinced they can help you build sales, other members of the "team" have looked at your business and they too are convinced it is going to work. It all sounds great.
They have probably told you that it is like taking on a new employee but instead of that you will be getting an entire team of experts.
DO NOT LISTEN TO THEM! As soon as you are signed up that sales person is gone, replaced by 1 person who will then be on annual leave every 5 minutes and all those promises and guarantees which you will not have in writing will have disappeared and all you have now is possibilities and large invoice to pay.
Do yourself a favour, get away whilst you can! Good luck if you don't...
In 2015 we joined the Managed Services Team to help us accelerate our growth even further and significantly increase our SKU listings. With their support we constantly explore the true potential of our Retail Operations and this has set our ambitions even higher and its working! The Costs incurred are considerable and have to be seen as investment in the future. However as the bulk of the costs are Fixed Costs it means they become a small percentage of each sale as Retail Income increases.
As a Sales & Marketing Director I also need to be assured that revenue streams are reliable so my interest also had an assurance element to it. In the event that anything goes wrong I know I have an army of specialists there to support us. As Amazon & EBay get more and more complicated its impossible for my Retail Team to keep fully integrated with these near daily changes in policies and procedures.
If you are serious about On Line Retailing I can highly recommend Channel Advisor as a great working Partner to help you achieve your ambitions.
Shaun
FSD
We signed up at the beginning of the year and bought a package that would be implemented in about 2 weeks with the top package of assistance. As we are paying over £2000 a month for this software we thought this timescale was acceptable.
What actually happened was it took over 12 weeks and we ended up paying for extra work to do done. At this stage we were paying for the software that we couldn't use. A cost of over £5000 for something that we could not even use.
The training was hit and miss due to holidays and we were left for a week without support. Not a single training video has been sent that was promised even after asking 2 times to the guy who recorded them and did the training with us.
The software itself is great but we are having to pay someone else to use it as we don't have a clue how to use it even after nearly 4 months.
While the implementation was taking place sales for the business were impacted and we were later told this was part of the process which we should have ben told about at the very beginning. Who signs up for reduced sales?
We did make a formal complaint and had a meeting with 3 people but this was simply left with an apology and we were sent on our way.
Is the software working for us? I don't actually know as I don't understand it. What I do know it that over the next 2 years is the whole process is going to cost me over £50,000. Think twice before you sign.
When you subscribe to Channel Advisor you get more than just a system, you'll get access to a team of people that are passionate about eCommerce and have a wealth of knowledge to help you grow from strength to strength.
First, they make you signup for a year with no trial period and no refund option; in other terms, your satisfaction is not guaranteed (and if you're anything like us, you won't be satisfied at all).
Second, the charges are super high.
Third, you only get (slow) email support.
We have not been able to bring channels up as promised by their rep.
Their support is a joke, they don't solve anything, just answer you tickets in a brainless manner leaving your problems unresolved all the while the make you do extra work.
The system itself is not that bad but does have serious issues and bugs. The main problem is that it basically shows the errors in stages. Meaning for example if the product doesn't have an image (and they do have problems with their image server not working properly, image files are corrupted or just disappear, you have to load pictures via ftp one file at a time) it doesn't mean once resolved the products will load. ChannelAdvisor issues are kind of like trains, one can hide another and they only deal with one at a time. So if you figure that each problem takes a minimum of 2 days to resolve (again, email support only) and sometimes up to 3 weeks, you need a lot of luck for things to work right because there are many problems that come up. We had an error with one channel not getting any pictures. It took them one week to tell us that the pictures are corrupt; they couldn't answer when I asked them them how come some of the other channels have no image problems. The problem mysteriously got resolved 'by itself' a few days later... During all this time however the meter is running, we already paid for a full year.
Don't make yourself look bad by recommending ChannelAdvisor to your company. There are other ways of getting the same thing done with less spending, frustration, time and headaches.
Here is an update. Started setting up Amazon Japan on March 6 (we already had approved account with Amazon JP). To this date April 26 and 7 support tickets later the channel is still not up.
My advice:
Don't signup with channel advisor.
If for any reason you have to signup with them, ask for 3 months money back guarantee, phone support and they setup every channel for you at no additional cost. You may also ask them to defer the billing and start the contract only once all of your preselected channels are fully up and running. To the very least, ask to pay month by month with the ability to cancel.
Fast forward to 2018 i'm still getting calls from ChannelAdvisor despite asking to be removed from any databases I might be on.
ChannelAdvisor also have the name of one of my colleagues and seem to alternate between calling us both... despite both of us informing ChannelAdvisor we're not interested and asking to be removed from any databases we might be on.
The negative reviews of ChannelAdvisor on Trustpilot and Facebook echo the many concerns we had when considering ChannelAdvisor. Looking back a few years this reinforces we made the right decision to use an alternate solution to integrate with Amazon / Ebay, which worked out 90% cheaper per year and gave us the end result we desired.
It would be rude to mention the names of alternative solutions here, however if your a small business i'd certainly recommend you do your own research before committing to a very expensive long term contract.
We paid extra for them to set up our Amazon integration and our assigned contact was simply rude, telling us off for not completing the "homework" she set us to complete the set up - surely this is not the point of paying them to do it?
When we eventually got it working we got fairly good results and they then pressurised us to go to a managed service promising huge results - for a cost. Needless to say this didn't happen and luckily we had insisted on a 6 month get out clause. The major problem is the work they had allegedly done to improve our listings had had the opposite effect and all the key words and search terms had been messed up. They had assured us they had kept a copy of our original key words and search terms and could revert to these but they had somehow gone missing :(
The final insult is we tried to leave them last year and were told we were a few days past the 30 days notice we needed to give them prior to our renewal date which was only acceptable on an annual basis. Meaning we have had to stay with them for a further 11 months of have the pleasure of paying them to leave.
As other reviewers have suggested, there are much better systems now on the market at a fraction of the cost so we would advise to stay away.
More recently, they have helped with Amazon account issues, pursuing Director level responses.
Happy to recommend them to anyone seeking a multi channel, multi country online solution.
Was then told launching with Amazon would be an additional cost, scraping the data is an additional cost, as is launching on any other marketplace. I feel robbed.
They guaranteed a double in sales/turnover per month - instead, we saw sales plummet rapidly. We are now two months in and fighting for a full refund. Not a single order processed via them yet.
Usual story of a company promising to deliver everything but failing fast. Back to Linnwork for now (our existing platform).
UPDATE.
A month later after several called and emails they finally authorised a full refund. So an extra star for that now.
They are fully integrated with Amazon / Ebay / Play, along with many other online channels. So they have an extensive knowledge base to draw from, meaning that we are able to easily solve problems as well as increasing our reach.
They offer a high level of support, both online and over the phone, and they are able to provide many connections that would otherwise be closed to us.
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Channeladvisor.co.uk Review
Use our comprehensive e-commerce platform to connect to Amazon eBay and hundreds of marketplaces around the world Book your free demo today
Channeladvisor.co.uk Customer Service Contacts
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3 years ago
review by Rob Davies