chaparral-racing.com

Only reason they are getting 1 star is because it won't let me give them 0

I wanted a specific helmet with a quick release chin strap. I searched and finally found one with this feature on Chaparral's website (it was in the description and the picture). I ordered it. After a couple days, they called me to make sure it was ok to charge me $30 extra to ship to Hawaii. I was fine with the charge because I had been searching for this helmet. Upon getting the helmet, it did not have the quick release chin strap. I was very angry. I emailed them and they basically said that the description did not say that it had this feature. I sent them the link and a screenshot to the page on their website. They finally admitted that it was wrong on the website and that the picture was from a previous year. They offered me a $30 credit to keep the helmet but after dealing with them, I do not want it anymore. I am returning the helmet and will be out $60 because of shipping both ways. I will never buy from this place again.

Updated:

After trying to print off a shipping return label from their website, I received an error. I called customer service and the guy was very nice and said that he would refer it to the returns department and that they would email me the shipping label. I got any email saying that they could not do a shipping label because it was from Hawaii and offered to send me some junk quick release strap that looked incredibly uncomfortable. I declined and stated that I wanted to return it. I called customer service again after a couple hours with no response. They said that they would not pay for the shipping because nothing was physically damaged on the helmet. I disputed the charge with my credit card company and am awaiting a result on that. I told them this and they said that I could return the helmet but they would not pay the shipping. I would have been fine with this a week and a half ago before they made me so mad.

DO YOURSELF A FAVOR AND NEVER BUY FROM THIS PLACE

Ordered tires on October 10, changed my mind and called them 15 minutes after online order placed to cancel (found cheaper). I was assured by their phone rep the order was cancelled. Received a shipping confirmation the next day. I called back to ask why and was told it ships "Immediately" after the order. BS! Then I was told I received misinformation because they were hiring a bunch of new people and they made a mistake. THIS IS NOT THE CUSTOMERS FAULT. Fine. I asked for shipping labels to ship them back and was put on hold to ask the "manager". Came back and told me I'd have to pay for return shipping...no way. Asked for the manager he just spoke with and was told she was busy (doubtful). Left a vm for manager and she never called me back. I called her back and she was rude and finally agreed to email me labels, even going so far as to verify my email address. Never received labels. (Great customer service manager). Filed a BBB complaint because I feel like they were trying to get me to keep the order by holding me hostage for return shipping. The "manager" had the nerve to say she could not locate a call from me on the day I called to cancel.....right. I offered to present the Verizon record to prove I called in exchange for a refund and I keep the order. This company and manager are a complete joke in my opinion. They will run themselves into the ground treating customers this way. Manager will find herself unemployed because she does not care about her job or the company she works for.

My wife took my wheel for my Harley in to drop off for a tire replacement, she was first stopped at the front door and told she could not bring her service dog inside. When did chaparral start cooking and serving food?? After returning the dog to the car she went back inside. A 5 foot tall 110 pound female could not get help with a 19 inch wheel and tire and the door dinosaur had nothing but smart remarks to make. Sooo....she finally gets the wheel to the tire dept. where they tell her that they don't let you do that there, 1 person drops wheel off and a different person picks it up and pays for it. Wow, what kind of shop is this. They finally agree to do it and then they ask my wife if the tire has a tube in it. She replies" I don't know, isn't that your job, you do work in the tire dept right?". They finally figure it out miraculously. That's not all yet! I get off work and go to pick my wheel up, I give the little service guy my order number and he fumbles around a little bit, so I tell him it's a black harley wheel with a 19 inch tire, I specifically said a 19 inch tire. He finds it and brings me my wheel. Then he says your good to go, you already paid didn't you! I should have been out of there, but I'm not a ****. I tell him that I haven't paid yet and we go all the way down to the other end of the counter. Here's where it gets fun. The kid looks up the order number again and says that will be 250 something doll hairs. I hit the **** roof. I couldn't help but raise my voice as I explain to this kid that I was quoted a different price, 125 for my tire, 30 for mount and balance, then a tube and disposal. So we start going over the invoice. He tells me I have a 150 tire and a 140 tube, not sure how those two will work together at all especially on my wheel. My tire is 100/90/19. This is where I discover that they have two customers on the same repair ticket number. I almost paid for someone else to get a big discount. I will never spend another dime at chaparral or take my bike to them. I don't care if I have to go all the way across Ca. to get what I need, **** chaparral!!!!!!!!

I placed an order with these guys for a Vance & Hines airfilter kit for my Yamaha Bolt. This outfit sells them for 179.99. I place my order and get a conformation e-mail stating it was back ordered. (no estimated delivery date) I hear nothing from them for 4 days. I request an estimated delivery date, And Josh replied to my e-mail, stating my Tire will be delivered by 30 November. Gee, I didn't order a tire! Whats this guy smoking? I check with Reseller ratings and the BBB and learn Chaparral Motorsports rates an F, and has 100% negative reviews. I promptly called Chaparral and canceled my order. I'll be checking with Visa to assure they don't keep my money. I found the same item for the same price on Ebay, with an guaranteed delivery date 15 October.

I ordered two tires for my bike. Tires came in today, rear with the manufacturing date of 03/2019 and the front 07/2018. To me the front tire is already old and I wanted to return it but Chaparral wants to charge me $15 for return shipping. I have ordered tires from them before several times and NONE of the tires were more then 6 months old till now.
I spoke with their rep and his supervisor, they both gave me bunch of BS stating that this is a brand new tire and as long as it is not 5 years old, it is treated as new - BS. I want the most recent, newest and freshest tires for my bike, it has only two wheels and my life depends on them. Unfortunately, the supervisor that I spoke to knows best, so she thinks.
So BE AWARE what you're buying from them if anything, they will sell you OLD tires and think nothing of it.
Because how they handles my purchase, IT IS my last purchase with CHAPARRAL, no more OLD tires for me.

On Feb 4th I ordered a Ogio. Bag and a part for my dirtbike that cost $3. On the 6th I was told they did not have the bag in stock anymore and to shIp the $3 part it would be $11. So I choose another Ogio. 9800 series bag. A bag arrived on the 11th. But it was the wrong bag. I was giving a return label for ground UPS. I shipped it out on the 13th and it arrived a t chaparral moto on the 23rd ten days later. Before chaparral received the bag I told them I wanted a refund because the bag I was supposed to get wasn't even in stock and I would not receive the bag before I left for work on the 28th. I talk to a rep on the 23rd and I was told that they just received the bag and I would be refunded. On the 27th I still had no refund so I called AGAIN. I was told that they had resent the order even though I wanted a refund, and they had sent it to an old address where I no longer live.( this was not the same address that they sent the first bag). They again, apologized and told me they would refund me and the bag would be rerouted back to chaparral. March 2nd. I was told today that I will not get refunded until they get the bag back even though I did not ask for it. I hope the bag makes it way back there. What a fiasco. CHAP MOTO NEEDS TO GET THERE S#!^ TOGETHER!! LAST TIME I EVER ORDER THROUGH THEM.. I would suggest motorcycle- superstore or rocky mountain ATV. I had to leave for work with an old bag that is falling apart at the seems. Thanks a lot chaparral.

Ordered a set of atv tires 24 x 11x 9 for A Yamaha Terrapro on vacation. Received A 10” tire and was told I would have to pay for return shipping $15.00 a tire. Ordered again with same results only this time they sent 11” tires just won’t fit my 9” rims! This Will be the last time use this company, no customer service or loyalty and to much run around. P.S first order was thru Walmart which also passes the buck :( BEWARE!

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