3.7 / 5
Trust Score
4.3
Reviews
1.5
Social
5
Featured
3.5
Technical
Is chessmoving.com.au legit?
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- The site has mostly good reviews
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- Linkedin account found with large audience
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Reviews Analysis
30
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites
Based on 31 reviews
Smart.Reviews
3.7
30 reviews
Trustpilot
3.2
1 reviews
Chessmoving.com.au Review
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Last update: Wed, Mar 9, 2022 2:12 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Quote number 175198
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
What I wasn’t pleased is their modus of operandi in doing business. Their service and communications were tip-top during initial quotation till collection of my consignment. However, once my consignment was collected, that when their unprofessionalism manifested. In summary, the finalized volume of my consignment was way off from the estimated volume at collection, quoted 6.5 cubic meters vs the estimated volume of 4.5 cubic meters by their very experienced packer. Fine, I do acknowledge that there will be differences but what I wasn’t pleased was their attitude in their communications, “kind of take it or leave it” attitude when I questioned via email. At no time did they proactively provided me with supporting documents or pictures to assure me that the finalized volume is accurate.
Next is the way they arrived at the additional charges for the additional volume of 2.0 cubic meters. My fault here as I didn’t asked for their quotation in detail during the initial communications. My big oversight here as I thought I was dealing with a truly professional company here.
After a few rounds of email communications trying to reason with them on these 2 unreasonable and questionable doubts while already backed in Singapore, I relented and accepted their final invoice after a small “goodwill” discount from them. I just want to move on and get back my consignment. Somehow, I felt like I was being held for “ransom” as my consignment is stuck with them in Sydney.
Communications from them thereafter continued to be 180 as compared to their prompt initial communications for quotation. There was no news of when my consignment would be shipped off from Sydney for a couple of weeks and I had to email them to chase them for info. Overall, I would rate their service post consignment collection is less than lukewarm.
So one big lesson for me on this experience with Chess Moving. Do your due diligence and homework before engaging their services. On hindsight, I realized that their initial quotation wasn’t comprehensive and forthcoming. They quoted based on the estimated volume and stops there. Nothing mentioned about charges for additional volume as I didn’t asked for it initially. And when I asked for quotation for additional 1 cubic meter volume subsequently, I was quoted just for that 1 additional volume and nothing more. Another example is about the insurance costs, they wouldn’t provide voluntarily if I didn't asked.
My recommendation on this shipper is that they would be satisfactorily for you if you are not too concerned with "hidden" costs, for example, your company is footing the bill. As for me, the amount of the additional cost invoiced wasn’t much of any issue with me. I just don't like it when they are not transparent, and more importantly the change in their service attitude post consignment collection.
Relocation is already one of the top stresses in life and having a distaste experience with the shipper is definitely the last thing I would wish for.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Would definitely use Chess again when we move next time.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Called Chess nothing too much a problem, 4 trucks and 7 men later we arrived in Bendigo, pots, household all in tact. And well under the exorbiate price quote by original company.
Thank goodness I had the good graces to call Chess, staff excellent, helpful and super efficient, Russel the managing director was a godsend when the moved look to being going pear shape, his calm and excellent advice was a godsend and much appreciated. The guys handling the move again excellent, efficient and more than willing to help, only too happy when two old people changed their minds and ask " would you mind to move this from here to there, done with the utmost friendliness and good graces.
Chess is the correct move when you need to move
Clarrie Cousins
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
A special thank you to Natalie in the Perth office, she was brilliant.
Cheers Derek
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The 3 guys who arrived to unload the container couldn’t have been more efficient, were polite and fast. Used their initiative and skilled in making the process flow.
Chess Moving’s price was extremely competitive and the contents arrived safely and in perfect condition.
We have no hesitation in recommending Chess Moving and would certainly use them again.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Stress free
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites
Chessmoving.com.au Review
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Zero communication from Chess agent. Had to constantly chase for answers and status of import. Delivery truck turned up to the wrong address on the day of goods delivery. Had to involve management in the process after agent could/would not communicate status of delivery. Before management involved in process, not one email answered or call returned, after management involvement, started receiving answers.
Returned phonecall or email isn't difficult!
3 years ago
review by Paul Dunn
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)