Clear Chemist

4 / 5

Clear Chemist

4 Great
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4 / 5

Trust Score

4.3

Reviews

2

Social

5

Featured

4.5

Technical

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57

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Based on 1081 reviews

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Clearchemist.co.uk Review

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Last update: Tue, Sep 7, 2021 3:01 AM

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Clearchemist.co.uk Reviews & Complaints (57)

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delivery 3.6 /5

price 4.7 /5

quality 5 /5

customer service 3.9 /5

on-time

Quick, easy online form, great correspondence, well packaged, but delivery took 5 days from being advised despatch had been made.
4

1 year ago

review by Miss Joanna Beeson

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Ordered from the website which was easy to use and stocked up nicely for the hayfever season without having to remember to keep going to the chemist every month, thank you
5

1 year ago

review by 100003581295683

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

First time user of Clear Chemist, really impressed with their level of service. The team was really thoughtful and professional, I had to contact them several times because I must receive my orders within a short time, they provide a lot of shipping options and are flexible when it comes to shipping upgrade. Customer service team responded fast and effectively towards my requests and really helped me out, I want to thank Dave especially because he acted as the main handler of my orders.
5

1 year ago

review by Yang

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered some pharmacy only products for my son's illness on Monday but they still hadn't arrived by Thursday despite paying for Royal Mail special delivery. Spoke to a lady over the phone who said she would investigate and get back to me. She never called back. Left voicemail message and email - both were completely ignored with no acknowledgement. Absolutely shameful service!!!
3

1 year ago

review by Susanna

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Although the first parcel was lost it was immediately resent once Clear Chemist advised.
Their assistance and care for customer was greatly appreciated .
5

1 year ago

review by J. GRAS

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered 6 Month Supply of Cetirizine 10mg as I’m suffering from Hay fever, I ordered Friday 12 July, 2013, Still i didn't received !!

Its medication ,,, it NEVER NEVER be Late

I sent email to Clear Chemist on Aug 7-2013, Still I haven't received any information, We trust wowcher deals but please verify/ensure after the deal has completed, weather customers satisfy their purchase.


I will definitely make it public and i want to Alert peoplenot to use ....
3

1 year ago

review by Priya vam

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a bottle of perfume as a present from Clear Chemist recently and glad to say I won't be ordering anything else from them again. At first the only confirmation of my order was my PayPal receipt (no order confirmation from CC themselves). Next I'd already waited over a week for it to arrive (apparently by Royal Mail 1st Class Tracked mail) before I called them to enquire about the status of it. It took them a while to actually find it on their system as apparently they couldn't find a record of it at first and had to call me back within an hour after they'd "found" it to tell me that they had sent it out and it should be with me in the next few days. It then took another whole week to arrive, and to put the cherry on the cake the perfume box was terribly packaged (one very thin layer of small bubble wrap, loosely wrapped) so one corner of it was completely scrunched up (not exactly fit for a present anymore).
3

1 year ago

review by Jakob Aungiers

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I recently placed an order with Clear Chemist, but never received an email confirmation. Several weeks passed, and despite having been charged, I still had not received any communication, or my order!
I emailed asking for an update....no response.
I emailed again, and eventually did received a reply... in very broken English... saying that there was a problem with my order and they couldn't send it without amending it first.
The icing on the cake.....when my (amended) order was finally dispatched, they sent it to the billing address instead of the delivery address!!!
Exceptionally poor customer service. AVOID AT ALL COSTS!!!
3

1 year ago

review by Sarah

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I needed Malarone urgently for my son as he was going on a school trip next week! They provided my with an online GP prescription, a full medical questionnaire and when they saw my urgent request had emailed me within 5 minutes to tell me they were dealing with it; emailed me an hour later saying it was being sent to the GP with a lovely note attached, and then my tablets have arrived this morning at 9am. I cannot thank you enough for dealing with this request from a frantic mother so efficiently and so professionally! I have used Clear Chemist before and I will recommend them to everybody! I will be back! Thank you so much Clear Chemist! Mount Killimanjaro here he comes!
5

1 year ago

review by KATE MCINTYRE

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Overview:
-Expensive delivery (even when item would only cost £1-2 to be delivered, they charge you £4.49-£20)
-False advertising (says free del. over £35 when it is NOT)
-Slow customer service (past experience)

Having been a customer of CC for over 2 years now, I've spent HUNDREDS on their pricey postage. This order, all I needed was a single pack of pills. Cost? £3.70~

To send a single pack of pills first class signed for it would cost £1.80-£2.50 (dependent on weight).

Yet for some reason clear chemist's cheapest delivery option is £4.49, MORE than the actual item cost!

They really need a small delivery option for £2-3, which is honestly no more than it'd cost for small orders.

This has really left a sour taste in my mouth, NOT helped by the fact I thought "ok I'll order some perfume to make it up to the £35 minimum for free postage". So I do, and hey, they're still charging me for delivery! I thought, ok maybe it's because it's perfume.

I tried adding vitamins, beauty products, perfume, etc, and no matter what was added, free delivery was NEVER EVER an option. This is false advertising.
3

1 year ago

review by Elle

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Bought a 6 month supply of antihistamine and the first package came half full. After a few emails sent to Clear Chemist, 3 months later I have received an email that they had technical issues and if I was one of the people who had issues with their order, to contact them. They have been prompt and order arrived complete a week later. Thank you
4

1 year ago

review by Lana

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I paid for 48 hour delivery for some items I wanted for my holiday and couldn't get in the shops. I paid by Paypal. They took my money and my order but did not send an email confirming delivery or letting me know whether or not there was a problem with fulfilling the order. 5 days later - still no word.
I have written and cancelled my order as I leave for my holiday tomorrow and there is now no time.
I will be interested to see if I get a refund or even an email would be nice.
I would never trust them again.
3

1 year ago

review by C Bexfield

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered on a thursday first class delivery, still not received product. Rang up to ask for a refund on delivery and was faced with a very moody arrogant man on the phone who failed to even understand my frustration. Terrible customer service
3

1 year ago

review by Joe Holton

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I've used them half a dozen times and never had less than 100% service. Prices are good and knock spots off High Street sellers.
5

1 year ago

review by Chris Baker

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

On Tuesday evening I placed my order with 24 hour postage. On Thursday I contacted them and they said the item would arrive Friday, which is obviously far more than 24 hours, as they had to order it in.

I had to cancel my order as the parcel now wouldn't arrive before my holiday. The only saving grace of this company was a quick refund.
3

1 year ago

review by Francesca

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

placed an order yesterday at 11.20 am...I paid £5.49 shipping for 24 hours royal mail

I have just been sent an email nearly 24 hours later saying my order has been picked and they will let me know when it has been sent...CAN YOU PLEASE explain why I have paid £5.49 for 24hour shipped....f
I expect a refund for my shipping as I have not received the item that should of been sent yesterday.....!!!!!
YES PLEASE CANCEL MY ORDER..I WILL ORDER SOMEWHERE ELSE...!!! THAT DOESNT TAKE 24HRS TO PICK IT OFF THE [email protected]!!
3

1 year ago

review by Kerry Parker

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have ordered goods a few times from Clear Chemist, delivery takes ages and on more than one occasion my order was incorrect or was never sent. On top of that they randomly cancel items in the order with no explanation as to why. There are better online pharmacy's out there with good customer services.
3

1 year ago

review by Jonny

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Have used clear chemist 3 times now - with no problems at all
I'm very pleased with the products, and how easy it is to order
Considering I live in Denmark, shipping is also pretty quick - I've gotten my products before a week had went by
5

1 year ago

review by Konrad Johnny Johansen

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was a little hesitant using Clear Chemist for the first time, however they've been great! UK based, friendly, attentive service, and even gave me a £7.50 reduction in the prescription price after I made a mistake in the medication dosage I required. Medication arrived fast and on time. Very happy and will be using them again.
4

1 year ago

review by youwannapieceofme

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I have ordered 3 items, one box was badly smashed, useless as present.
4

1 year ago

review by Maria BENCSICS

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Clearchemist.co.uk Review

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